Flipkart — Pick up & replacment issuse whcih barnd belongs to flipkart like digiflip.

Address:

Jamnagar, Gujarat

Dear, Form last couple of weeks i feels that Filpkart service standard is coming down...i am sorry to say that but my last two product experience & its resolutions by your customer executive was force me to keep that impression. I am staying at reliance township ( reliance greens ) 30 kms away from the jamnagar city . Here almost more than 5000 people are staying & all are use through to do online shopping because of time concern & location limitations. Here is the list of my two orders in April 2015 OD[protected] Digiflip Pro XT811 TabletDigiflip Pro XT811 Tablet Color: Space Blue Qty: 1 Rs. 6749 OFFERS: 2 OD[protected] Globalite Wings Ace Walking ShoesGlobalite Wings Ace Walking Shoes Color: Black White Size: 9 Qty: 1 Rs. 339 OFFERS: 2 In globalite size 9 is smaller than regular 9 numbers size of other brands like Fila & Reebok that i am using . I had requested for refund so your customer representative giving option that i will courier it back from my side than only they will revert money back I explained him that i dont have to time to tarvel 60 kms just for courier your product, requested to arrange pick from your side & after 6 calls after 1 week i got resolution on the cost of almost 120 minutes of investment. Now come two second order of Digiflip Pro XT811 Tablet i received it on last Thursday ( 23rd of april ) after 24 hrs observation i made complain that TAB was switching on/off without any reason several of times & also get heated from back. So i got text that it will be assisted by technical team on 26th april . Attended call on sunday morning & they understand that its required replacement of TAB but again same problem they can not able to pick up from Pin-361140/42 . I don understand on same place you are able to deliver the product comfortably but not able to pick it back. Here lots of young engineers are leaving in township & they are use through ordering products from online sites. Amazon, E bay & Snap deal able to pick up product back from same address why flip-kart not able to do that. I feel E bay was by far the best in consumer complain resolutions. Now as per morning conversations flip kart will revert with solution within 24 hrs & i am hoping for best solution . If replacement of tablet will done by Flipkart still i am not sure that replaced tablet will work without any difficulties or not . And again any problem in Tablet will take my one more week for resolutions ...same pick up issues & same unenlightened behavior . Really guys improve your service . Make survey reliance greens was how big market for you... Regards Bhavik Shah M-[protected]/[protected]