Fortis Healthcare Complaints & Reviews

Refund not received of cancel bill amount 6350 on dated 19/8/2023

I am writing to express my deep concern and dissatisfaction regarding the behaviour coordinator Ms Nishi (Mob - [protected]) of Dr Ajay Bhalla Fortis hospital Noida. She misbehaved and tortured deliberately by making us wait for 3 hrs considering obligation just to add the name of a patient for walk in appointment. Also she applied delaying tact for the billing of OPD. She is annoying, rough and rude lady placed in a public place which is not considered good for such a reputed Doctor and hospital.

Hence, it is suggested that she may be counselled periodically for her survival amongst the public.

Also, an administrative action is expected against her for future compliance.

Action taken against her may also be intimated to me for great concerns.

An early action at your end is solicited.

S. K. Sahay
[protected]

The cushion chair in the common central hall here on the ground floor becomes a bed at night.Here, even if you speak to the supervisor, to the guard or otherwise to the night manager for Fortis hospital Shalimar Bagh he too does not find a solution to the problem. The attendant of this cause a lot of trouble and misbehave with the attendance and due to which the administration does not get any help.It is a humble request from my side that where the attendant living with the patient should get full support of his rights.

Hi All,
I Murlidhar Agarwal admitted on 5th August 2023 and discharged on 10th August 2023 Bill no 111923IPCR005887 total bill amounting to Rs 228135/-.
I was suffering from infections in my kidney due to 15 MM stones in my kidney and was admitted to Fortis-Kalyan Hospital on 5th August 2023 and discharged on 10th August 2023 and my total bill was Rs 228135/-.
Fortis Kalyan tried to overcharge me for everything and not left out anything. They are not at all bother about the financial position of the common man.

1) Whatever equipment was used by the hospital for the same Hospital recovered the price of the all equipment from the patients. For E.g. During my ICU admission, I was charged Rs 2600/- per day towards Monitor rent over and above the ICU charges.


2) I had a mediclaim and when I got my mediclaim cashless approval then in that sheet it was mentioned that Hospital charges beyond the tariff agreed with the insurance company and accordingly instructed the hospital not to recover the Rs 1000/- from the Patient But Hospital recover this s 1000/- also from the patient.


3) Unnecessary visit of Doctors during admission to the hospital.On the last day, Cardiologist visit me and she just asked me how are you I said alright and she was in the room for approx. 10-20 seconds and I was charged Rs 1200/- for that. I was not having any issues relating to Heart. My 2D report was the okay day before yesterday but the hospital wants to increase their billing so they continue doctor visit irrespective of whether there is a need or not.
4) Overcharge/MRP charge on all the consumables by the HospitalThe hospital overcharged on all the consumables and everything on the MRP as there was no price regulation on non medicine items. Hospital took the full advantage of this by charging the patients. E.g a packet of wipes having 10 wipes costing Rs 100-150 in the market but the hospital charged Rs 499/- MRP as printed on the wipes which are also local wipes.


I was told by the doctor to re-admit after 3 weeks of time to remove the stunt and Kidney stone but considering the above super over charging by the hospital i decided not to continue with Fortis specially Fortis Kalyan as my experience is very bad specially after seeing the 15 pages of bill of Rs 2, 28, 135/-.
I am attaching herewith my cashless approval letter received from Mediclaim company and Fortis Hospital final bill amount and my payment receipt.
Regards, Murlidhar AgarwalMB No [protected]

Good day
I am highly disappointed with radiation dept of Fortis Mulund.
Waiting time is almost hour or more.
Above all they dnt take patinets as per waiting time, givin reason than person time is before u.
Patinets are paying huge money and if they do get this treatment this is highly unfair and not acceptable from hospitals like Fortis.
Kindly address this issue asap.
Above all there is machine breakdown too which is normal but it shd nt happen tht frequently.

With regards

To whom it may concern,

I am writing to express my deep concern and disappointment regarding the behaviour of the staff at Fortis Memorial Research Institute, Gurgaon. My recent experience (in the past 2 days) as a patient has left me greatly dissatisfied, and I believe it is essential to bring these issues to your attention for proper resolution. Following are series of events:

I had booked an appointment for...

In this regard, it is submitted that I was admitted at Fortis Hospital, Mohali on 25.07.2023 for Sinus and DNS Surgery with treating doctor as Dr. Ashok Kumar Gupta .

The hospital asked to deposit Rs 3000.00 as cash which will be refunded in cash if bill amount is less since my treatment was covered under Oriental Insurance.

I was discharged on 26.07.2023 and whole of the expenses were covered under the insurane. Upon discharge, the IPD discharge team refused to refund Rs. 3000.00 in cash.They said the amount shall be credited into my account. I submitted bank details to the IPD team upon discharge.

Till now, the refund amount has not been initiated by the hospital and IPD refund team does not even pick u the call.

You are requested to reply why cash was not given at that time? Whyrefund has not been initiated yet ? Immidately refund Rs 3000.00.

Akhil Gupta
UHID 12552516

I have been in relation with fortis from last 10 years.
Yesterday on July 15th, I came with my daughter for admission for stuture on her chin. We opt for single occupancy on 5th Floor, Room No
4505.
I want to say this time Nursing staff is worst experience especially the day time staff Name SUNITA is very aggressive, unpolite. Whenever we are asking her, she responds in very bad manner.
Being a NRI and log time clientèle with FORTIS, we don't want to get embarrassed by nursing staff. She is so adamant that she is saying complaint to whoever you want.
Nursing staff are face of hospital, they should be polite.
People like her are bad name to brand Fortis.
She should be immediately recommend for anger management.
Yogender Singh

I was asked to do ultrasound since my wife is pregnant and when I approached the radiology department requesting an urgent ultrasound to be done the staff told me it might take 2-3 hours to go through it however it's been 5 hours now still ultrasound is not done yet and staff is not answering anything to question asked.

Bad hospitality

No one wis there who receive my call. Shame on you. So many times I tried to make call but there was no response. Shame on you. You r irresponsible

So many times I tried for make ph call for emergency but no one was there. Poor quality responsibility. Worst hospitality. Bad manners.

My cousin Sakshi Kataria attended the OPD of DR Sonam Gupta Neurologist at Shalimar Bagh and her coordinator Himani tortured us deliberately by making us waiting outside just to show report...we make our card at 11:05 and she made us to show our report to Dr Sonam at 5 pm...she was such a annoying lady so rough and rude...she said 10 logo ko alag alag information nhi dungi...she said next time without report discussion hi aapko medicine likhwa dungi . is she giving instructions to Dr Sonam Gupta. Being a central government employees hamare time ki bhi value hai and she was behaving like a God there and entertaining few people like VIP...y so much discrimination..she told ki report mam ko technician se discuss karni hai aap wait karo ...at last when no one left she once again came outside to check koi or toh nhi hai . Or sabse last mein she said aap mil lo...patient was waiting outside the whole day without having proper lunch ...n when u check ur records u ll find she was admitted in emergency at 9:00 coz she got faint and when I said all to miss Himani she replied I didn't tell u to come early...is her behaviour tolerable...she is just playing her monopoly there without knowledge of Dr Sonam Gupta...isse achcha arrangement public hospital mein mil jata hai...emergency doesn't matter to her ..she is totally irresponsible person. .she is just spoiling image of one private hospital. When we requested her plz let us meet she start lecture and allow us to meet her at end we were last to meet Dr. I want a strict action against her. Plz do needful ...kindly do inform me. I want a proper redressal of my grievance else I need to file complaint to court .

My 81 year old grandmother had to wait for more than two hours in the opd of dr. Hs pannu even though we sought an early appointment leading her tở getting worn out at such an age. Plus, the staff was excessively rude and ignored our requests.

I cosulted to dr js bhogal on may 10 2023 for liver problem of my wife.
1 he talked unmannerfully
Asked some tests
When I tried meeting him he ignored twice
He was unwilling to see reports
.
Totally unapproachable and refuse to talk.
Can I get my money back which I paid to fortis and tests

Gist of Case:
Late Mr. Amit Kumar was diagnosed with Chronic Kidney Disease in the year 2019 at Gaya, Bihar. We have been informed to consult Fortis Mohali for better treatment.
After we consulted Fortis Mohali, we have been informed that Kidney Transplantation will be required. (Reference OPD Prescription dt. 26.06.2019)
As the family of patient was extremely poor, we friends have started a donation campaign through Impactguru fund raiser platform. (Reference Social Media Impact Guru Campaign).
Impact Guru transferred Rs. 60, 735/- (Rs. 52, 417/- + Rs. 8, 318/-) on 28/10/2021.

We along with Patient's family arranged for more money and planned to go Mohali from Bihar but unexpectedly patient's health condition deteriorated and sadly he expired on 02/11/2021.
We were so shocked and in pain for Amit's untimely demise.
Due to shock his father also got Expired 12/12/2021 and family has entered into extremely bad situation mentally and physically.
Since then we some group of friends are supporting his family financially. But still the family is in extremely poor condition as they have huge borrowing taken for the treatment.
Sir, from last 1.5 years we have tried to contact Fortis Mohali for the refund but have not heard any reply. We have written mail dt. 16/04/2023 to Fortis and sent multiple reminders, but as on date not even a single reply came. We have sent complete details to Fortis Mohali along with following attachments vide our mail dt. 16/04/2023::
1. Social Media Impact Guru Campaign
2. Fortis OPD Receipt dt. 29.09.2019
3. Fortis Evaluation Sheet
4. OPD Prescription dt. 26.06.2019
5. Fortis Estimate dt. 26.09.2019
6. OPD Invoice dt. 25.11.2020
7. Patient Portal Screenshot
8. Patient Death Certificate
9. Patient Aadhar Card Front
10. Patient Aadhar Card Back
11a. Fund sent to Fortis
11b. Fund sent to Fortis
12. Death Certificate of Patient's Father

Madam / Sir, we urge you to kindly ask Fortis Mohali to refund the balance amount Rs. 60, 735/- to either in the Impactguru or to the account of Mr. Aditya Saran. Mr. Aditya Sharan is relative of Late Mr. Aditya Kumar who started the fund raiser campaign.

Account details of Mr. Aditya Saran is as below:
Name: Mr. Aditya Sharan
A/c number: [protected]
IFSC Code: SBIN0002739
Bank: SBI, Bodhgaya (Bihar)

Please help and refund the amount ASAP.

Thanks and Regards,
Suraj Chandra Prakash
[protected] / [protected]

I was seen by Dr Manit Arora on 17th April 2023 at Fortis Hospital Mohali.
I sustained injury to my ankle and foot on 20th March 2023.
I was reviewed by a Sports Consultant to advised me to wear an Aircast boot, which I started to do since my appointment. I had to travel to India on an urgent basis in the second week of April 2023 to Chandigarh and since I was going to be in India. I on the advice of a Doctor friend decided...

My father-in-law Mr. Aloke Nath Banerjee is admitted at your esteemed hospital since 22nd April 2023.
We wish to bring the following issues to your notice for the earliest redressal:
1. The patient was admitted with the complications of drowsiness under the Department. of Pulmonology. Problem was diagnosed and treatment was initiated. By 26th April we were informed that patient is responding well and there he is ok to be shifted...

I was undergoing gastro treatment through ECHS by referral, for last two years . During recent visit, the doctor refused to accept the ECHS referral form by saying, " मेरी मर्जी, " and I got to pay Rs. 2000 as the consultation fee. On enquire it is revealed that, though the hospital is an empanelled hospital . What is the use of this empanelled hospital where doctor refuses to accept referral and treat the patient.
This is the case of Forties hospital Mulund Mumbay .

I observed that Fortis Hospital, Mohali not provided separate room due to less price empanelled with State of Haryana