Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — almost 5 month- refund my recharge amt rs.750

girl_angelic

from Thiruvananthapuram, Kerala

Address:

631502

I tried to recharge my videocon d2h but unfortunately transaction failed (Recharge failed). I apologizes that i made mistake in recharge.

Videocon dth id :[protected]
Order id : fcdw[protected] (Recharge thru freecharge.in)
Recharged date :[protected]
Recharge amount : rs. 750

U have debited my recharge amount of rs. 750 from my bank account...
I tried so many ways by sending email to ur customer id and making calls.

Please refund my money its been almost 5months but still u didnt revert my money rs.750 either into my bank account or into videocon dth balance.

Now ur doing the same mistake i made... Plz refund or recharge immediately...

Was this information helpful?

No (0)

Yes (0)

Sep 15, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Aug 13, 2017

Updated by girl_angelic Its Almost 5month- when il uuuu Refund my recharge amt rs.750

U have debited my recharge amount of rs. 750 from my bank account but not yet succeed or recharged ...

I tried so many ways by sending email to ur customer id and making calls no use.

Videocon dth id :[protected]
Order id : fcdw[protected] (Recharge thru freecharge.in)
Recharged date :[protected]
Recharge amount : rs. 750
email id : [protected]@gmail.com

Verified Support

Aug 15, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

We would like to inform you that, we have double checked this transaction FCDW[protected] with our internal team and they have confirmed that the transaction was successfully processed on the wrong number.

This seems to be the reason for your recharge not reflecting on customer's account and though the number entered is a wrong number, the transaction was successful against the Operator Id: [protected]

We are sorry but we cannot reverse a transaction once it is successfully processed by the operator. However, the same details have been informed to the customer on his registerd Email Id against the Ticket#: 1622986 & on Call.

Happy FreeCharging,
Customer Success Team