Future Generali — accident claim no. cv863435 under policy no. hfc87054, vehicle no. mp04cr5085

Address:	Bhopal, Madhya Pradesh, 462038
Website:	general.futuregenerali.in

Dear sir,

This is with reference to accident claim no. Cv863435 under policy no. Hfc87054, vehicle no. Mp04cr5085. As per claim reported and scrutinizing the claim intimation, it is found that the incident of loss 05/12/2017 and the insurers were intimated about the loss on 05/12/2017. Hence there was no delay in the claim intimation to the insurers.

But, i submitted the original documents late because i was confined in a hospital and can`t work on this during that time. Being his son i was with him and cannot leave him alone, so on 07/12/2017, i sent original documents to mr. Akhilesh soni ([protected]) srishti motors 57 indore road bypass junction, a. B road, gram rasulpur, dewas (M. P.) 455001, mob - [protected] having pod no. (A[protected]. After sending courier i marked first mail to mr. Akhilesh soni (Hyundaisrishti. [protected]@gmail.com) on 07/12/2017 asking about claim status for the same. (Please find the attachment - screenshot_1, screenshot_2 & screenshot_3. Png)

But, mr. Akhilesh soni ([protected]) were intimated about the loss on 14/12/2017. Hence there was inordinate delay of 09 days in the claim intimation to the future generali india insurance co. Ltd. Is violation of insurance policy. This kind of irresponsible behavior is highly condemnable. Moreover it is considered as a willful negligence of duties.

Now mr. Akhilesh soni ([protected]) & general manager of srishti motors are trying to take advantage asking rs 7, 000 (Processing fee & parking fee). A customer is not supposed to bear such cost when the claim is repudiated.

As per the investigator mr. Manoj dubey ([protected]) revealed in investigation that mr. Naresh kumar kalia was driving the vehicle at the time of accident, but mr. Radheshyam sahu was the actual driver at the time of accident, based on above the claim is repudiated.

Accident ii

At the time of accident mr. Radheshyam sahu d. L. No. Mp04n[protected] was driving the vehicle. (Please find the attachment - भोपाल से सुसनेर जा रही कार अनियंत्रित होकर पलटी. Mp4)

Accident i

As per the previous claim at the time of accident mr. Devendra swaroop mishra d. L. No. Mp04r[protected] was driving the vehicle. (Please find the attachment - claim i. Pdf)

Claim status: pass

Hence, mr. Naresh kumar kalia was not driving the vehicle at the time of both the accident because he don't know how to drive.

I am mentally frustrated with the series of events happened to me due to srishti hyundai & future generali.

Is this the way future generali india insurance co. Ltd. Takes care of their customer?
Is there anyone who is going to fix this long pending problem? Or tell me what should i do now?

Thankyou for being understanding and hoping that you can settle the final claim at the earliest.

Please find all the attachments

Looking forward to get a positive reply
Thanking you.

Your’s faithfully
Mohit kalia

[protected]