Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Aug 21, 2025
Complaints 12354
Resolved
807
Unresolved
11547
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 211

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abudhan
from Darjeeling, West Bengal
Nov 20, 2022
Report
Copy

Address: Dubai

Hello dear garena team my free fire id suspended I only used hack application which is only used 1 didn't know because of this my free fire id ban I request you my ID to unsuspended
and iwill not to such as this mistake
UID.[protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mobiler
    Nov 19, 2022
    Report
    Copy

    Requesting to unban myy account don't know if we use hack mean account will be ban please un ban my account
    Uid [protected]
    +1 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Renu Pintu Tripathi
      Nov 19, 2022
      Report
      Copy

      Address: [email protected]

      Hii garena team
      Please unban my free fire id once I used a lag fix config file and I dont know that lag fix config file is also cheat in game please give me one chance again I will not use any config file
      UID[protected]
      Username-ᴘsㅤDᴇᴠ⁹⁹⁹
      Thank you 😊
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Md daud khan
        from Gorakhpur, Uttar Pradesh
        Nov 19, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Singapur

        Ban account by mistake
        Team garena free fire India
        My id was suspended when I was playing the game haven't done anything wrong and I am sure that I have followed your rules of conduct and I am sure that by mistake you have suspended my account for no valid reason you can check my kd and headshot rate I am normal player please check once my account
        This is my humble request you to free fire team to unban my account
        Uid _[protected]
        Server India
        Nov 29, 2022
        Complaint marked as Resolved 
        Ban account by mistake Team garena free fire India My id was suspended when I was playing the game haven't done anything wrong and I am sure that I have followed your rules of conduct and I am sure that by mistake you have suspended my account for no valid reason you can check my kd and headshot rate I am normal player please check once my account This is my humble request you to free fire team to unban my account Uid _1562952295 Server India Call 7705042502
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Aazoo Bahi
          Nov 19, 2022
          Report
          Copy

          Address: Jammu and Kashmir

          Hello
          Free fire team
          My I'd was suspended please help me.vuam using for ND Tool for Play Store only fun please my I'd unsuspend i not use for this app please help 😭😭😭😭
          Player id [protected]
          Player name AZAD KASHMIR
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Aazoo Bahi
            Nov 19, 2022
            Report
            Copy

            Address: Jammu and Kashmir

            Hello
            Free fire team
            My I'd was suspended please help me.vuam using for ND Tool for Play Store only fun please my I'd unsuspend i not use for this app please help 😭😭😭😭😭😭
            Player name AZAD KASHMIR
            Player id [protected]
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Alvin Sunil
              Nov 19, 2022
              Report
              Copy

              Address: City Drive Apartments, North Janatha Road, Palarivattam, City Drive Apartments, North Janatha Road, Palarivattam, City Drive Apartments, North Janatha

              Dear Garenafree fire, .
              please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd([[protected]]) once unbanned my free fire account in future I never used any hack I spend almost 50, 000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
              ""I LOVE FREE FIRE GIVE ME A CHANCE""
              GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
              PLEASE UNSUSPEND MY ACCOUNT
              Uid:[protected]
              Level:60
              Email: [protected]@gmail.com
              I'm waiting 😭
              Thank you...🙏🙏🙏
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Thakor chetanbhai
                Nov 19, 2022
                Report
                Copy

                Address: Indin
                Website: Unban please

                Hello

                Dear garena team My free fire i'd Ban i only use tool application which is only used for fun I Didn't Know Because of this my free fire i'd Ban I Request you my i'd be unbanned and in fiture I will not do any such mistake😭😭😭😭😭 please my id[protected]
                MR_KARTIK99
                +1 photos
                View replies
                Free fire ID Bina hack ke suspen

                Technical issues - Comment #4071915 - Image #0
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vikash tande
                  Nov 19, 2022
                  May 19, 2023
                  This thread was updated on May 19, 2023
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Chattisdghd
                  Website: garenafreefire.com

                  Due respect and humble submission I would like to inform you that, My Id was Suspended When I was playing The Game, I Haven't Done anything Wrong and I am Sure that I have followed your Rules of conduct, And I am also Sure that By Mistake i.am check hack used one day use and delete hack for id config file use my mistake please give me one chance have suspended My Account for unban, This is my Humble Request to Free Fire Team to Unban My Account.thank you
                  My uid [protected] police give me
                  Uid:[protected]. Level:58. I'd: ༄ᵀᴳ⋆✰ᴠɪᴋᴀꜱʜ࿐
                  +1 photos
                  Nov 20, 2022
                  Complaint marked as Resolved 
                  Free fire id suspended t
                  View replies
                  Hello,

                  TEAM FREE FIRE INDIA,

                  My ID Was Suspended When I Was Playing The Game I Haven't Done Anything Wrong And I Am Sure That I Have followed Your Rules Of Conduct, And I Am Sure That I Have followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account.
                  This is my Humble Request to Free Fire Team To Unban My Account.

                  Player Name :- EN GOD 111
                  ID :[protected]
                  Sir please 🙏🙏🥺😭🥺😭🥺😭😭😭🥺🙏🙏 accept my request please

                  Thank you. Garena free fire

                  Free fire - Comment #4071603 - Image #0
                  Free fire - Comment #4071603 - Image #1
                  Free fire - Comment #4071603 - Image #2
                  Free fire - Comment #4071603 - Image #3
                  Reply
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vikash tande
                    Nov 19, 2022
                    Report
                    Copy

                    Address: Chattisdghd
                    Website: Freefire.com

                    Free fire I'd unsuspend
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Bhola Mandal
                      Nov 19, 2022
                      Report
                      Copy

                      Address: [email protected]
                      Website: Help

                      Dear Garena free fire,
                      please unban my l’d I use config file hack one time just for fun please unban my fre fire account Il’d(llprotected]]) once unbanned my free fire account in future I never used any hack I spend almost 10, 000INR its my old l’d I am also belong to a poor family please unban my free fire account please, please, AAA HOPE YOU UNBAN MY FREE FIRE ACCOUNT I LOVE FREE FIRE GIVE MEA CHANCE GIVE MEA CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEN
                      MY ACCOUNT Uid:[protected]
                      In game name: MR ganpat
                      Level:52
                      I’m waiting Thank you…
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        Unnineymar
                        Nov 19, 2022
                        Report
                        Copy

                        Address: Garena

                        Hello free fire team,
                        My account was hacked by someone and guy used some hack on my account due to which my ID got banned after I'd ban this guy gave me back my ID password again. My ID is ban due to which I am very worried so please my requset to you please unban my ID I am very worrked so plz please help me
                        I want unban my free fire account please 😭
                        UID: [protected]
                        +1 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Parth ahir
                          Nov 19, 2022
                          Report
                          Copy

                          Address: Gujarat

                          Hello
                          Free fire team
                          My I'd was suspended please help me.vuam using for ND Tool for Play Store only fun please my I'd unsuspend i not use for this app please help me 😭😭😭😭😭😭🥺🥺🥺🥺Unsuspend my account. Give me a chance. I have a problem creating a video in YouTube.

                          Uid[protected]
                          Ff name - I AM PARTH⚡⚡
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Koya Santosh reddy
                            Nov 19, 2022
                            Report
                            Copy

                            Address: Singapur

                            Hello,

                            TEAM FREE FIRE INDIA,

                            My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account.

                            This is my Humble Request to Free Fire Team To Unban My Account.

                            Player Name :- [ନଟୁ ] [ଭାଇ ]

                            ID:[[protected]]
                            +1 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Santu.s2
                              Nov 19, 2022
                              Report
                              Copy

                              Address: West Bengal

                              Free fire account suspend (04/12/2021) please unsuspend my account.
                              Hack name- glitch file
                              UID[protected]

                              Please unsuspend my account😔
                              View replies
                              My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account.
                              Game I'd Name :Tr Pinku Ff
                              Uid :[protected]

                              Free fire account suspend (04/12/2021) please unsuspend my account. Hack name- glitch file UID-474228268 - Comment #4071767 - Image #0
                              Free fire account suspend (04/12/2021) please unsuspend my account. Hack name- glitch file UID-474228268 - Comment #4071767 - Image #1
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Z
                                zewy
                                Nov 19, 2022
                                Report
                                Copy

                                Address: FUSIONOPOLIS PLACE,17-10,GALAXIS,signapore
                                Website: Free fire Garena or free fire Garena help center

                                So for over a year I have had my free fire Garena account suspended, I received the information on the screen when entering the game, you used abnormal skills in the game, the account is suspended, so I have no idea what I have I used to say that, but you know that I played a CS RANK mode after which I took a break from the game, I invested 100 pounds after 4-5 hours when I went in to play I could no longer access the account at which normally I'm connected with Facebook, they after so much investment suspended me every possible right after I invested over 1800 pounds, I don't think that's normal, it's a scam, qualified theft, please consider doing something, of course the name of the game was something like that
                                Mame: SK zewy
                                ID:[protected]
                                Conected to acount wth Facebook:marian marian.
                                Thanks very much
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shield@
                                  from Coimbatore, Tamil Nadu
                                  Nov 19, 2022
                                  Report
                                  Copy

                                  Address: Singapore

                                  Hi garena freefire i am from India in Coimbatore I am play freefire more than 4 year's, and my game level is 55 and 1200+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[protected] Free fire my love...free fire is a very nice app u love u free fire. ❤️❤️❤️ Thank you sir 💓💓
                                  +1 photos
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kdas777
                                    from Kolkata, West Bengal
                                    Nov 19, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore

                                    Hello Free Fire Team

                                    Sir I have unknowingly used a config file in my Free Fire ID due to which my id has been suspended for 4 months. I won't make that mistake again, so please send me my Free Fire ID. will be eternally grateful for unsuspending the ID.

                                    UID :- ([protected])

                                    IN GAME NAME :- ( CRAZY_KD)

                                    Thank you so much.
                                    Nov 19, 2022
                                    Complaint marked as Resolved 
                                    Dear Survivor, I understand your concern that you want to unsuspend your account. Please be noted that if you receive a message "There are abnormal activities with your account. It has been suspended", it means your account was found guilty of using a third-party application. Please note that the use of such applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the game for everyone. As such, Free Fire has adopted a zero-tolerance policy, and any account found guilty will be permanently suspended and is final. While we do have proof, such information is confidential and is not disclosed to prevent players from figuring out workarounds or circumvent our detection methods. Rest assured that any offending parties are always investigated thoroughly before any ban is applied aside from the regular review of our anti-hack processes to ensure that only accounts guilty of hack/s are rightfully removed from the game No appeals will be entertained and apply for banned mobile devices as well. For more information please refer to our Abuse Policy.
                                    View replies
                                    Hello
                                    TEAM FREE FIRE
                                    I have not done anything wrong and I'm sure I have followed your rules of conduct and you have
                                    Suspended my account for not any valid reason please back my account as son as possible
                                    Uid:[protected]
                                    Name:༄Š᭄ᏕᎧᏂᏋᏝ᭄ᴮˢ࿐
                                    Thanks you so much

                                    ID suspend - Comment #4071407 - Image #0
                                    Reply
                                    Free fire max unsupend 2 (2/9/2022) please
                                    My account suspende
                                    Name hack headshot tool

                                    Thanks
                                    Reply
                                    Dear Garena
                                    My free fire account has been suspended (02/11/2022) recently without any reason. I sware that i have not used any hack or third party application to cheat in game.My id is just suspended suddenly but i don't know why, i have spent a lot of money on my free fire account and there are a lot of afforts on my id, please review my account once again and recover my account as soon as possible.
                                    Uid-[protected]

                                    ID suspend - Comment #4071607 - Image #0
                                    ID suspend - Comment #4071607 - Image #1
                                    Reply
                                    Helpful
                                    5 other people found this review helpful
                                    5 found this helpful
                                    3 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      Nishant Kumar jha
                                      Nov 18, 2022
                                      Report
                                      Copy

                                      Address: Mumbai
                                      Website: 2640367829

                                      Free fire account suspended (17/9/2022) please unsuspend my account. Payment done.

                                      Hack name-skin tool.

                                      UID-[protected]
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        [email protected]
                                        Nov 18, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Singapore
                                        Website: garena.com

                                        Hello, , My ID Was suspended When I Was Playing
                                        The Game, I Haven't Done Anything Wrong And
                                        I Am Sure That I Have Followed Your Rules Of
                                        Conduct, And I Am Sure That By Mistake You
                                        Have Suspended My Account For No Valid
                                        Reason, you can check my KD, headshot rate
                                        I'm a normal player, please check once my
                                        account. This is my Humble Request to Free
                                        Fire Team To Unban My Account.

                                        Player Name :-hackff5227R

                                        ID:-[protected]
                                        +1 photos
                                        Dec 13, 2022
                                        Complaint marked as Resolved 
                                        Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account. Player Name :-hackff5227R ID:-2767393234
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          RummyCircle.com
                                          2.7
                                          (2505)
                                          Dream11 Fantasy
                                          2.4
                                          (2771)
                                          Ace2Three
                                          2.4
                                          (289)