Claimed

Garena Complaints & Reviews

1
Updated: Aug 21, 2025
Complaints 12354
Resolved
807
Unresolved
11547
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 305

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Z
Zzacrn
from Bankura, West Bengal
Aug 5, 2022
Report
Copy

Address: Singapore

Hello payumoney I am Ronit I made a transaction on 4 August 2022 of Rs 400 Because I trust on your platform for recharge an application name the shoppers now the application is closed and I don't get my refund from that I paid via Amazon pay and also complaint but they told that only payment gateway can help you for your refund help me please to get my money back to my bank account as soon as possible that was my hard work earned money
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sanidul mid
    Aug 5, 2022
    Dec 12, 2022
    This thread was updated on Dec 12, 2022
    Report
    Copy

    Gerena_my id Unsaspend please sir my ff id my heart please give me my id
    +1 photos
    Aug 05, 2022
    Updated by Sanidul mid
    Hello
    Dear greena team
    My free fire I'd ban | iam using auto headshot config file which is use for fun | I didn't because of this my free fire I'd ban | I request you my I'd unban and future | I will be not such a mistake 😭😭😭😭😭🀫

    Dear Garena,
    I am playing Free Fire since last 2 years.
    My Account has been suspended without any reason, as I have used game booster application which is Pre - installed in my phone.I request to review my I'd once and if I found Guilty, you are liable to punish or charge me.MY FREE FIRE ID - [protected] [[protected]]
    ID LEVEL - 54
    Have a great day ahead.

    [Help me]-------THANK YOU----

    Reply
    äΜ€b̀̈ḧ̀ïΜ€ äΜ€b̀̈ḧ̀ïΜ€'s reply, Sep 7, 2022
    Please account remove πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™...⇄

    Garena Suspended - Comment #4075726 - Image #0
    Garena Suspended - Comment #4075726 - Image #1
    Helpful
    1 other people found this review helpful
    1 found this helpful
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      4
      4i gaming
      Aug 4, 2022
      Report
      Copy

      Address: nayta mundla new R.T.O. INDORE.M.P
      Website: Garena

      I did not use any hack that's why my account was suspended but I was using 1 glitch like 1 month but it was my first mistake but I was not given any warning message for this mistake my account was directly suspended. But why this was my first mistake you could have given me a warning message. I was never given any warning message. I admit my mistake I apologize to you for my mistake please forgive me. And...my id[protected]
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        PIARATES GAMING X
        Aug 4, 2022
        Report
        Copy

        Address: Singapore

        Hello garena i was play free fire from 2 years . There is a one problem. I was doing 1 mistake does a location traker i was very sad for this in my id wastage so money and I'm from middle class family having so money problem but i like to play free fire. My id level 61 - [protected] and taking 18 / 19 elite pass and some top up events having more collections so i really sorry please unsuspend my id . Today I'm feeling very sad . 😭😭😭😭😭😭. But I'm promise u next i will not do this . So i humble request u too plz take action and unsuspend my id once time
        +1 photos
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          Haroonr
          from Rajouri Garden, Delhi
          Aug 4, 2022
          Report
          Copy

          Address: [email protected]

          Help me plzz plzz
          Dear Garena team, . please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd([protected]) once unbanned my free fire account in future I never used any hack I spend almost20000 INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, πŸ₯ΊπŸ™πŸ™πŸ™πŸ˜­πŸ˜­ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT ""I LOVE FREE FIRE GIVE ME A CHANCE"" GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT Uid:[protected] In game name: βœ“β€οΈHAROONβ€οΈβœ“@ Level:72 Email :[protected]@gmail.com I'm waiting 😭 Thank you...πŸ™πŸ™πŸ™
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            dhjdjxjdj
            from Dehradun, Uttarakhand
            Aug 4, 2022
            Report
            Copy

            Dear garena team
            Myself shyam my FF account was suspended because I used injecter on my account. I apologized that I used hack on my FF acount but from last 2 month my account was suspended I realised my mistake I have guilty for my mistake but this punishment is much for me I promise you that I never use hack on my FF account.
            If you don't unban my account so you can give me timer for unban my account. I promise you that I never used hack on my FF account.
            So please give me the timer my level is 69 and I spend too much money on my account. I f my FF account will not oppend then I will sucite because I can't live without my FF id .

            PLEASE GARENA GIVE ME 1 CHANCE

            Diamond purchased - above 40000
            Uid- [protected]
            Game name- Shyam Gaming
            Level -69

            Thankyou
            +1 photos
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              ALL TÜBE
              Aug 4, 2022
              Report
              Copy

              Address: Singapore

              My account is banned without any resion or warning.
              Uid[protected]
              Help me out, my facebook was haked for some days, you can check and confirm that in that case some another person would have used some third party things .
              Please unban the account .
              Please do something in this regard.
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sib das
                Aug 4, 2022
                Report
                Copy

                Address: Kolkata
                Website: Free fire

                GARENA FREE FIRE MAX

                I did not use any hack that's why my account was suspended but I was using 1 glitch like 1 month but it was my first mistake but I was not given any warning message for this mistake my account was directly suspended. But why this was my first mistake you could have given me a warning message. I was never given any warning message. I admit my mistake I apologize to you for my mistake please forgive me. And I request you to unsuspend my account again please.
                Server (india)
                My Character ID ([protected]) My Account Name (ՏㅀΙͺγ…€Κ™γ…€Ο‡γ…€Ζ¬Οƒγ…€9)
                Plz unsuspend may account .
                I am a free fire game lover but don't play free fire because may account was suspended plz unsuspend may account and i play again free fire game .
                Plz return my account .

                Tell me the process to unsuspend my free fire suspended id ([protected]) I want to unsuspend my id by following your process.
                Plz tell me now.😒
                Aug 04, 2022
                Updated by Sib das
                Plz unsuspend my free fire account

                Dear Garena team, . please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd([protected]) once unbanned my free fire account in future I never used any hack I spend almost20000 INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, πŸ₯ΊπŸ™πŸ™πŸ™πŸ˜­πŸ˜­ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT ""I LOVE FREE FIRE GIVE ME A CHANCE"" GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT Uid:[protected] In game name: βœ“β€οΈHAROONβ€οΈβœ“@ Level:72 Email :[protected]@gmail.com I'm waiting 😭 Thank you...πŸ™πŸ™πŸ™
                Complaint comments Add

                Free fire max / plz help me GARENA - Comment #4032414 - Image #0
                Free fire max / plz help me GARENA - Comment #4032414 - Image #1
                Free fire max / plz help me GARENA - Comment #4032414 - Image #2
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sujal Free Fire
                  Aug 4, 2022
                  Report
                  Copy

                  Address: Singapore
                  Website: www.garena.sg / ff.garena.com

                  I am a Garena Free Fire user and my account is permanently suspended because I used a headshot config file. And I am requesting Garena Free Fire to unsuspend my account. My Account I'd - [protected]. I love to play Free Fire and I am an old player so I love very much to play it. Please unsuspend my account I will be very thankful to you for this.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sujal Soondhu
                    Aug 4, 2022
                    Report
                    Copy

                    Address: Singapore

                    I am a Garena Free Fire user and my account is permanently suspended because I used a headshot config file. And I am requesting Garena Free Fire to unsuspend my account. My Account I'd - [protected]. I love to play Free Fire and I am an old player so I love very much to play it. Please unsuspend my account I will be very thankful to you for this.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sushanta Bhuyan
                      Aug 4, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Balasore /india

                      Dear Garena free fire, .
                      please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd [protected] once unbanned my free fire account in future I never used any hack I spend almost 5000 INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, πŸ₯ΊπŸ™πŸ™πŸ™πŸ˜­πŸ˜­ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                      ""I LOVE FREE FIRE, GIVE ME A CHANCE""
                      GIVE ME A CHANCE, I PROMISE I WILL NEVER USE ANY THIRD-PARTY APPLICATION AND FILE.
                      PLEASE UNSUSPEND MY ACCOUNT
                      Uid: [protected]
                      In game name: γ€ŒSG」ONE⚑LIFE
                      Level: 73
                      Email- [protected]@gmail.com
                      I'm waiting 😭
                      Thank you...πŸ™πŸ™

                      UID :[protected]
                      In Game :- γ€ŒSG」ONE⚑LIFE
                      +1 photos
                      Aug 11, 2022
                      Complaint marked as Resolved 
                      Pls free fire unsuspend my id, I love you free fire Country :- India UID :- 927787515 In Game :- γ€ŒSG」ONE⚑LIFE
                      Aug 05, 2022
                      Updated by Sushanta Bhuyan
                      Dear Garena free fire, .
                      please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd [protected] once unbanned my free fire account in future I never used any hack I spend almost 5000 INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, πŸ₯ΊπŸ™πŸ™πŸ™πŸ˜­πŸ˜­ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                      ""I LOVE FREE FIRE, GIVE ME A CHANCE""
                      GIVE ME A CHANCE, I PROMISE I WILL NEVER USE ANY THIRD-PARTY APPLICATION AND FILE.
                      PLEASE UNSUSPEND MY ACCOUNT
                      Uid: [protected]
                      In game name: γ€ŒSG」ONE⚑LIFE
                      Level: 73
                      Email- [protected]@gmail.com
                      I'm waiting 😭
                      Thank you...πŸ™πŸ™

                      Country :- India
                      UID :[protected]
                      In Game :- γ€ŒSG」ONE⚑LIFE

                      Aug 06, 2022
                      Updated by Sushanta Bhuyan
                      Dear Garena free fire, .
                      please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd [protected] once unbanned my free fire account in future I never used any hack I spend almost 5000 INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, πŸ₯ΊπŸ™πŸ™πŸ™πŸ˜­πŸ˜­ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                      ""I LOVE FREE FIRE, GIVE ME A CHANCE""
                      GIVE ME A CHANCE, I PROMISE I WILL NEVER USE ANY THIRD-PARTY APPLICATION AND FILE.
                      PLEASE UNSUSPEND MY ACCOUNT
                      Uid: [protected]
                      In game name: γ€ŒSG」ONE⚑LIFE
                      Level: 73
                      Email- [protected]@gmail.com
                      I'm waiting 😭
                      Thank you...πŸ™πŸ™

                      Country :- India
                      UID :[protected]
                      In Game :- γ€ŒSG」ONE⚑LIFE

                      Helpful
                      4 other people found this review helpful
                      4 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aditya@07
                        Aug 4, 2022
                        Report
                        Copy

                        I purchased from the site Game kharido.com from official site of garena and it debited money but not credited reward ...It's a fraud...I want my refund of 400Rs
                        +1 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Ajaya88
                          Aug 4, 2022
                          Report
                          Copy

                          Address: Khordha
                          Website: www.garena help center

                          Dear SirπŸ™, I am Sorry for Using Location Hacks on free fire. I assure you that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd for that I am really apologize I request you to Unbanned My Device. I shell be very Thankful to You.
                          I am really very very sorry.😭😭😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam.

                          FF NAME :ΰΌ’οΈŽαΆ¦αΆ°α΅ˆα­„Rα΄€Ι΄α΄Šα΄€Ι΄ΰΌ’οΈŽ
                          FF ID:[protected]
                          Device Name : Realme C3
                          Device IMEI Number :
                          IMEI 1: [protected]
                          IMEI 2: [protected]

                          I will never do that after today
                          +1 photos
                          Aug 04, 2022
                          Updated by Ajaya88
                          Recovery My I'd Please
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            John Gurung
                            Aug 4, 2022
                            Report
                            Copy

                            Hello sir and miss, please reply back
                            I’m playing this game from starting actually my first is hacked and I play again in my second I used so much money without any reason my account is suspended.
                            Thank you
                            Please garena back my account
                            Uid : [protected]
                            +1 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anand Dadala
                              Aug 4, 2022
                              Report
                              Copy

                              Address: Hyderbada

                              I have special air drop purchased in yesterday night in 190 rupees purchase is completed and see my acount no daimonds and collection dress noo in my acount plz help me 😒😒
                              +1 photos
                              Aug 04, 2022
                              Updated by Anand Dadala
                              Help me return my money or return my daiomands
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chramakrishna122
                                Aug 4, 2022
                                Report
                                Copy

                                Address: SINGAPORE

                                Hello Garena Free fire Team : My Name is _ . I am using free fire have been last _( 1yr) (or) (2yr) . My account has been suspended. Please Requesting to accepted my letter . Here after I don't use anything missuse my account . Then I am not illegal activities please unsuspend my free fire account kindly request. I will support free fire forever from Indian server. My free fire uid =[protected] My free fire name= dark night 3 My free fire level =69 My free fire total top up diamond = 5000 Thank you, free fire team.
                                +1 photos
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Γ‘
                                  Γ‘. Ε‡Γ‘ΕŸΓΊΕ™
                                  Aug 3, 2022
                                  Report
                                  Copy

                                  Address: Singapore

                                  Hii garena i am mohit sharma and i only played free fire for mostly some days and the last date when i played free fire was 4:08:2021 and on that date when i opened free fire and then i click on start game it was showing that {the account has been suspended}and i have only login with my guest mode so why my account is suspended i am not a hacker or a bug so i request you to please give me my suspended account back i would be very faithful to you.
                                  My free id is :[protected]
                                  thank you
                                  +1 photos
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    BHABENDRA MOHANTA
                                    Aug 3, 2022
                                    Report
                                    Copy

                                    Address: India

                                    HELLO, TEAM GARENA FREE FIRE INDIA, My ID Was Banned When I Was Playing The Game, I Haven’t Done Anything Wrong AndI Am Sure That I Have Followed Your Rules Of Conduct, And I Don’t know why my Account Has Been Banned And I Am Sure Mistake You Have Banned My Account No Valid Reason, This is my Humble Request to Garena Team To Unban Account. Player Name :-Black44 id no[protected]
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      CUTE GAMER
                                      Aug 3, 2022
                                      Report
                                      Copy

                                      Address: SINGAPORE

                                      Hii garena i am from india and i am best player of freefire and i player freefire atleast 3 year and my id level is 67 and i spend atleast 7000rs in my account and i don't use hack ever but when my exam come near then i stop playing freefire for 1 month when my exam over then i start playing freefire when i open my id i shocked my id is banned so i humble request to you please check my id kd rate headshot rate and unbanned please my uid is[protected]
                                      And my name is KINGβ—‡KHAN
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        Γ‘
                                        Γ‘. Ε‡Γ‘ΕŸΓΊΕ™
                                        Aug 3, 2022
                                        Report
                                        Copy

                                        Address: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore
                                        Website: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore

                                        Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This is my Humble Request to Free Fire Team To Unban My Account. Player

                                        Name :-β˜…α­„κ¦Ώα­„κ¦ΏNASUR࿐༡
                                        ID:-[protected]
                                        +1 photos
                                        Aug 03, 2022
                                        Updated by Γ‘. Ε‡Γ‘ΕŸΓΊΕ™
                                        Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This is my Humble Request to Free Fire Team To Unban My Account. Player

                                        Name :-β˜…α­„κ¦Ώα­„κ¦ΏNASUR࿐༡
                                        ID:-[protected]

                                        Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This is my Humble Request to Free Fire Team To Unban My Account. Player

                                        Name :-β˜…α­„κ¦Ώα­„κ¦ΏNASUR࿐༡
                                        ID:-[protected]

                                        Free fire I'd Unban request - Comment #4031868 - Image #0
                                        Helpful
                                        2 other people found this review helpful
                                        2 found this helpful
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit