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Geberit India Complaints & Reviews

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Last updated Dec 18, 2022
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Geberit India Head Office Address

Laxman Complex, No.07, 6th 'A' Main, 4th Block, Goraguntepalya Ring Road
Bangalore North
Bangalore District
Karnataka
India
560022

Geberit India Phone Numbers

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1 800 102 4323
429
107
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+91 80 3925 1101
183
66
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+91 80 3925 1133

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I bought geberit flush tank in 2015 thinking it is of international standards and paid a decent amount to purchase it from a local dealer.

On 26th sept 2016 i complained about water leakage from the tank in the bowl on their toll free number [protected] / complain no - 97481 and was given a 48 hour tat, however till today i am still waiting for a technician to visit my house.
I am continuously following up with them and they keep on apologizing and assure "sir, by today somebody will come".

When i called on the third day, they said the technician assigned (Mr. Jyothi) is on a sick leave hence they assigned another (Mr. Arjun), again nobody felt to proactively give me the heads up. I spoke to their supervisor mr. Sridhar and as usual he gave me false promises that arjun will visit.
This morning (30th sept) when i called, sridhar was not available and the executive on the call assured me a call back from him in 10 mins and i am still waiting.

I am absolutely stressed out with their appalling service and want this complaint to get registered in their head office in switzerland.

The customer service team is only good in "apologizing and lying".

I hope this complaint does not fall on deaf ears and somebody acts upon it.

"geberit, i am ashamed to have purchased your product"
Geberit India customer support has been notified about the posted complaint.
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    I recently purchased two Alpha concealed cisterns on 11th June, 2015 from a local shop MVP RAISE at MVP colony, Visakhapatnam, India for my new flat. While purchasing the unit, the shop keeper misguided me and sold outside controls of Jaguar instead of Geberit. The plumber somehow fixed the unit and the water was leaking from the brand new unit. At that juncture, I contacted your help desk and requested your technician help. I have received your reference no GEIN00093956 for the service and was promised to send Lingala Singaiah for service. But on 1st Sept, 2016 a person by name Ajay from Vijayawada with phone no:[protected] attended and told that it was wrongly fixed with Jaguar outside controls. Along with him I had gone to “Living lines” shop near Rama talkies, Visakhapatnam and purchased two Geberit outside controls for INR 3, 700.While fixing, the Geberit technician, Ajay told one more plate in between main unit and outside controls is required for both the units .He told me that each plate costs Rs 850 and he has taken money of INR 1, 700 from me with a promise to send two plates from Vijayawada or Hyderabad and another INR 700 he has taken for some repair in the main unit .Even after one week time I haven’t received the plates, I contacted him over phone and was told that he is arranging by next day. After waiting for 2 days, I called him again and he told me that due to Ganesh Chaturthi he could not send it. Kindly contact the technician and arrange to send me the plates and the technician for fixing the plates. I also wish to inform you that the Geberit cisterns installed with newly purchased Geberit controls are not working properly and it is leaking even now. Hence I request you to get the plates and arrange to rectify the system at the earliest.
    Geberit India customer support has been notified about the posted complaint.
    Sensor/actuator plate is not working properly installed with wall mounted at our residence at Chandigarh, your technician mr arun rana has inspected the same, discussed with your mr. prabhanu also, still after 20 days we are awaiting reply from your sales guys mr manoj to get this part rectified/replaced, kindly do the needful
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      We have been using geberit flushing system since last 8 months. This is to inform you that the ball cock of the flushing system has malfunctioned. The ball cock needs to be replaced. Kindly provide concerned service care contact details or try to arrange a visit at home.
      It is requested that the complaint should be treated on high priority since our second toilet is under renovation. Kindly attend the complaint asap.
      Name: kiran chimalwar
      [protected]
      Geberit India customer support has been notified about the posted complaint.
      Its been more than a week now, i made a complaint at the customer care number,
      Reference no
      Two of the engineers came to see, but were unable to get it rectified.
      Pls get it rectified as early ascpossible
      Continuously the water was leaking in flesh out
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        Hi,

        I have installed a product of your company. The product is a cistern in the bathroom.

        It has not even been 2 weeks and it is leaking and all my household water is being drained out.

        Request you to send your plumber or technician to fix this problem at the earliest.

        I am extremely disappointed with the product and service.

        Kindly address my request at the earliest.

        Arun Bhagwati
        Geberit India customer support has been notified about the posted complaint.
        Sep 11, 2016
        narayananK.R.'s response
        I want my complaint to be attended immly. call [protected]
        Builder's name : SRICHAKRA BUILDERS AND DEVELOPERS. CHENNAI.
        SITE ADDERESS: 12. DURAISAMI ROAD PROJECT.
        water not holding in the tank and passing continuously. same problem
        was faced in another tank also. Pl. attend immly. Unable to use toilet.
        Call [protected]. Chennai.
        Complaint no. 98021dated 29/09/2016
        i am waiting till today for technician to getting relief from this complaint.
        kindly send someone in urgent.
        with your sincerely,
        USHA DHOOT
        29 SHANTHI ROAD,
        SHANTHINAGAR,
        BANGALORE-560027
        [protected]
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          I have installed 2 Geberit Cisterns, but both are not working problem. In one Cistern leakage of water is problem and in second one water flow is very very slow.
          Please solve the problem asap as I have made complaint by e-mail but no response at all from the company.
          Its not good for a international company for giving this type of customer care service.
          Geberit India customer support has been notified about the posted complaint.
          Its not the first time ive raised a complaint ...my concealed flush tank is not even Working but there is no response...so i would be happy if any one come forward to repair the work asap
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            Sir,
            I have installed 5 concealed flush tanks of our company in my recently constructed house at Tripunithura, Ernakulam, Kerala. Out of the the above 5 flush tanks one is having leakage of water due valve complaint. I had registered a complaint for the same. (Complaint No:GEIN00084864.)
            So far it has not been rectified. If this is the case of a fresh purchase how can we expect a sincere service from your company as assured while purchasing the product? Even i may not be able to suggest your products to others also.
            However, kindly look into the matter and rectify the problem at the earliest.

            Yours faithfully,

            Basil Alexander K
            [protected]
            Geberit India customer support has been notified about the posted complaint.
            Flush is not working bought original from kotla New Delhi
            My home address is c 55 soami nagar New Delhi ground floor
            [protected]@hotmail.com
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              Dear sir,

              I have purchased geberit flush tank from lovely sanitation jalandhar and i am having problem of leakage from the very first day. It has been 1 year i have purchase this from them but the problem is still there. Kindly look onto matter as soon as possible.

              Thanks
              Regards
              Manav mehta
              House no.- 147 r
              Model town
              Near bali hospital
              Hoshiarpur
              Punjab
              [protected]
              Geberit India customer support has been notified about the posted complaint.
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                Very poor service network of gebrit .I had made complaint on 23/05/16 which was not registered by the customer care, than again i made a complaint on 24/05/16 this time i got a complaint number gein0081844 and got assurance that technician will visit tomorrow but till now no one has visited.The service network of gebrit is very very poor.I will not recommend anyone to use there products.
                Geberit India customer support has been notified about the posted complaint.
                Sir, we have installed two geberit flash tanks, in one flash tank the water is constantly leaking from 3 days.the product was taken from M.P and sons in kataraguppe..plz look into the matter as early as possible with regards, Vijayakumar S C ph no:[protected]
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                  I lodged a complaint on 21st May 2016 (complaint number- GEIN[protected]
                  I was told that my problem would be taken care of within 3 days.
                  i have called at your toll free number for 8-9 times, and they are not at all customer friendly. i dont receive any the answer from your technician, toll free no is out of service now.
                  Other no given on your website Mumbai : +[protected] is wrong.
                  Please improve your service or else stop selling your products.
                  Geberit India customer support has been notified about the posted complaint.
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                    Today 8 days has passed and no service has been received till date by geberit bathroom accessory company, complaint number gein00076183. Service person has denied to attend the service ( mr akash [protected]) kindly take some action as soon as possible. As how can a service person denied to provide the services. And how much water has been wasted by this kind of intolerable services. How many times a consumer has to call on customer care number and how difficult it is to reach the customer care service person and explain every thing again and again every times we calls.

                    Regards
                    Gitesh shah
                    [protected]
                    Geberit India customer support has been notified about the posted complaint.
                    Wall mounted flush, water leakage continuously.

                    Geberit India — Flush tank

                    My bathroom's flush tank is continuously leaking and I need some one to come around for its repair.
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                      That my Generit concield tank has got leaked so I now I can't use that so i am looking for an company service please provide me faster
                      Geberit India customer support has been notified about the posted complaint.
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                        I have fitted a geberit flush tank . it seems that the float is not working with in two weeks . i was sold a house in ruchi life scape bhopal in april 2016, but they are unable to repair the flush.my contact no is [protected] and my add. is lotas 671 ruchi life scape jatkhedi bhopal 462026 . so please attend the following as soon as possible . thanking you
                        Geberit India customer support has been notified about the posted complaint.
                        I purchased a new Flushing system and installed it on 19 April 2016. It was leaking after closing. My service request no.is GEIN00077560 on 22 April. The company promised to attend within 3 days but evev after 7 days minor has attended. Totally disappointing.
                        John Dcouto, Madurai
                        [protected]
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                          I have fitted a gebrit concealed flush tank . it seems that the float is not working. The water continuously flows out of it .I have Registered a complaint at the retail store from where I bought it on 2nd Feb 2016.The retail store name is Janata Sanitary, Angamaly, Ernakulam.Since I got no response I called the gebriet customer care directly and registered a complaint on 5 th Feb 2016. Then also I got no response. I called the customer care again on 12 the Feb 2016. Till now I haven' t got any assistance. It is very painful that a complaint is not even attended in 10 days, that too from a reputed company like yours. Hope you would respond quickly. I don't remember the complaint number but hope that you can trace us using our mobile number: [protected]
                          The address is: Prince Mattom
                          Mattathil House
                          Mamattam Road
                          Kinfra Park PO
                          Muringoor
                          Chalakudy
                          Thrissur
                          Kerala
                          Thank you
                          Geberit India customer support has been notified about the posted complaint.
                          I had purchased 5 geberit concealed cisterns for my house located in medahalli and after installation one of the cistern water does not stop after flushing. I had to shutoff the valve since water is continuously leaking. Kindly provide me with the repair/service.

                          Geberit India — Break down of the flushing system

                          There is a continue leakage in the flushing system
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                            My bathrooms flush tank is constantly leaking water from past 10 days. I need some one to visit and repair the issue. Ph: [protected]...
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                            hi, this flush tank is not working i hope your are service provider contact me as soon as possible and my home address is c-31/ c, third flour block-c, old d.D.A flats paschim puri new delhi near voter i'd office card n.D.63. I hope your engineer reach us as soon as possible its urgent to repair my flush tank thank you so much . My contact no. Is [protected], [protected]
                            Geberit India customer support has been notified about the posted complaint.

                            Water is not stopping after flushing

                            Hi Team,

                            Water is not stopping after flushing, its continuously leaking, hence full tank of water is finished, please attend this issue high priority

                            thanks
                            Raghav
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                              We registered our complaint for repair of Geberit concealed flushing system on 2nd Nov 2015 and the complaint no 58257 was given on toll free service no. But despite assurance no help was extended by Geberit. Every call was greeted with usual words "we are sorry for inconvenience" but nothing was done to resolve the complaint.

                              Again. on 9th Nov 2015, we reminded on helpline for delay in service. To our surprise they generated a new complaint No. GEIN00058906 and assured that some technician would definitely attend to the fault that day.

                              I feel, the customer must think twice before dealing with such unprofessional and incompetence companies.
                              Geberit India customer support has been notified about the posted complaint.
                              My name : B. J. Dhotre,
                              Address : A-1403, Supreme Willows, Highland Complex, Charkop Village, Kandivli (West), MUMBAI - 400 067.
                              Mobile : [protected].

                              The concealed flush tank of Geberit installed in our flat in September 2014 is now overflowing continuously since past 8 days. It seems the ball-cock (stopper) is not working properly. Kindly send your mechanic immediately and help us stopping wastage of water.

                              With REGARDS,
                              B. J. DHOTRE.

                              Concealed flush system leak.

                              Awaiting a service person for almost a month. No one in sight. I have bought the system through the local dealer and inspite of repeated phone calls and assurances nobody appears to be bothered. It is asimple washer which needs to replaced. But only Geberit fixes. No third party washer is useful.
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                                I had purchased a geberit tank from a dealer in bangalore in the month of may 2014
                                it was installed but the flushing system is not working properly as water does not stops after flushing, have made numerous calls to rectify the mistake but nothing has been done till date.

                                It has been 11 days since i have booked the complaint but after my repeated call nothing has been done till now.
                                Geberit India customer support has been notified about the posted complaint.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  I had purchased a geberit pneumatic tank from a dealer in mumbai in the month of jan 2010


                                  It was installed but till date the flushing system is not working & numerous calls to rectify the mistake has not been answered & till date we are constrained to use powder room
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  We registered our complaint for repair of Geberit concealed flushing system on 2nd Nov 2015 and the complaint no 58257 was given on toll free service no. But despite assurance no help was extended by Geberit. Every call was greeted with usual words "we are sorry for inconvenience" but nothing was done to resolve the complaint.

                                  Again. on 9th Nov 2015, we reminded on helpline for delay in service. To our surprise they generated a new complaint No. GEIN00058906 and assured that some technician would definitely attend to the fault that day.

                                  I feel, the customer must think twice before dealing with such unprofessional and incompetence companies.
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