Godrej Locking Solutions & Systems Complaints & Reviews

Dear Sir, We have purchased a flat from our Builders Sri Saptgiri Infra in Visakhapatnam and Godrej Lock was fitted during May 2014. The main door Lock of Godrej got stuck in the night time and we need to get it opened through street vendor. Now the Builder and your Godrej Dealer is saying that it is not cover under warranty. We were not having any option other than breaking the lock as it was mid night. Please suggest us what to do...

Please note that I had procured around 20 Sets of Sultry Rose Model Door Locks around 6 months back from Godrej Dealer at Bhubaneswar and the State Sales head was also involved in price negotiation and finalising the deal. Now, I am facing problem with the fitment since past few weeks and the handles are coming out frequently, I have complained to your Sales Representative many times and he has assured that the complaint will be taken care...

Company those who are not able to provide post sales services get sunk in business soon. Godrej is one of them on top...pathetic in responding calls, can't get connected to customer care, poor IVR system, auto receiving of sms in case of missed calls are also have fake numbers/invalid numbers. Top management must fire those who are heading post sales services. I had brought Godrej Safe Esquire, the lock is not working sometimes, it took my...

I purchase this lock in month of august which was initially installed by local technician. When the lock not working complaint was raised at godrej customer care and the sent technician from godrej to address the the concern. Technician name rakesh gupta [protected] visited and said that the lock was not installed correctly so needs reinstallation and completed is work and took 100₹ without giving any bill so he can put the money in his...

Despite repeated request installation not done Installation person on phone very rude. Our is new house he wanted old lock to be removed before he comes in How can we get lock opened up and then wait for him Despite complaint s no followup by godrej After waiting for two weeks we bought some other lock Godrej did not follow up...

I have bought CCTV cameras from one of your distributors . About 3 months back I have registered a complain that Infrared vision of one of the Camera (Godrej IR Bullet 700 TVL V/F ) is not working . They told me that Our technician will first visit you within 2-3 days and analyze the Problem . I waited for one Week after that I called them again and again but everytime they told me that our technician will visit you today only . Till...

I ordered Godrej Electronic Safe - Forte(Order no.[protected] from Homeshop18 on 12 Dec 2014, and pay them advance money Rs 7790/- through internet banking, product was shipped through DTDC on 14 Dec and after tracking I found that from 18 Dec is was in delivered status but I didn't product. I was relax because on homeshop18 website it was showing in delayed status. After waiting for one week I contacted them and they told they will track...

Purchased Godrej locks on[protected] from Natraj Locks, Sector-93, Noida on the promise that Godrej installer will come and install within 24 hours. On[protected] request with Godrej customer care was lodged when I was informed that one will install the next day on[protected]. But nobody turned up. When contacted over phone, every day he kept promising that he will come next day. Today 5 days has elapsed and I am told that somebody will come...

my ticket no: DEL/349104 dt 16/10/2013 with the promise to call back with in 2 working days
no body botherd, , i make a call on toll free on 19/10/2013 . with t=d reply some body from delhi conatact u
than on 21/10/13 again contact on toll free .no they had given d no [protected] of Delhi no ween i call them d genntle man asked why u had contact me i m not dealing .again i call on toll free no the lady informed me OK sir i...

I purchased a Godrej Lock (VERTIBOLT - 2C) on[protected] and call the customer care on same day and got confirmation that installation will be done within 24 hours. I got the one service center details too and when I called to the service center next day, they said that is not my area. I called to customer care again then given another service center detail, When I called to another service center... they never answer the phone. In same way...

I have Godrej electronic door lock and I am struggling to get service from their service team at Pune. I have logged call at their call Center and they just close call without even attending the case and their service manager was contact he too turned out to be of no use. Past 15 days there is no one accountable who can help. I made a big mistake of buy Godrej product. Service delayed is service dened....

I purchased Godrej lock for main door one and half year before, but unfortunately the same is not working properly. As a result, I am facing lots of trouble as per as security is concern. The shopkeeper( from which I bought the lock) advises me to purchase new one. I am furnishing my address below :

Pradip Chakraborty
1/7A, Azadgarh,
PO-Regent Park,
Kolkata-700040...

Hi everyone i strongly urge people please do not buy this godrej locks from thi fraud company i bought this lock name premium night latch on 2nd june and to install the lock i cald these fraud godrej people who are well trained to lie they registered my complaint on 3rd june and gave me this ticket number delhi 165529 and told me ur lock will be installed in next 2 days and from that time no one has come yet to install the lock and till now...

No installation for a week
Purchased Godrej locks on[protected] on the promise that Godrej installer will come and install within 24 hours. On[protected] request with Godrej customer care was lodged when I was informed that one will install the same on[protected]. But nobody turned up. When contacted over phone, every day he kept promising that he will come next day. Today one full week has elapsed and I am told that somebody will come...

QUERY NOT RESOLVED BY GODREJ



Hi,

I have purchased Godrej Ultra vertibolt lock on 24.12.07and have a 15
year warranty period along with the purchase slip. The knob of the
lock has come out. I have called the Toll free no :[protected]and
have raised a request no:HYD111682 on 20.12.2011 but due to some
technical error at Godrej locks it has been wrongly routed tobr...

I have installed Godrej main door locks to my flat just 4 months ago. And of all a sudden the lock is not working and I called up Godrej customer call center. Someone provided some help in booking the complaint and also said that it will be attended in TWO days. When I called the customer care it is Saturday night 8:30 PM and it is so frustrating to know that for next two days I need to keep the door unlocked. It is an emergency; i trusted...

Hi,

I am Bharat Bansal, resident of Gurgaon. My contact number is [protected]. I had purchaseed Godrej lock (godrej ultra tribolt) from hardware solutions (Sikanderpur) on 10th April'11. My lock instalaltion request no. is GGN1003834. As per their commitment, Godreg engineer was suppose to visit within 2 working days i.e by 12th April. But today is 17th April and no-one turned up so far... I have been continuing following...

I had purchased one godrej lock on 20th September'09. I have been told that installation would be done within 72 hours. I called vendor 3 times and more than 5 times to contractor who would installed the lock. I had also lodged complaint on their web sites but till date lock is not installed. One can under stand that lock on main gate is so important with safety point of view....

We purchased Godrej main door lock and key at one of the dealers at Bangalore; who mentioned to us that the free installation of the same will be done, once we speak to the helpline[protected] number. Accordingly, we gave a call to request for the same.
The customer service executive mentions to us that the installation team will not come on Day Zero (day of call), or the next day (Day 1) ; but will definetly come on Day 2 (two...