Grand Tourio Holiday Solutions Pvt Ltd. — holiday package for 6 years

Address:	Mumbai City, Maharashtra, 400058
Website:	www.grandtourio.com

I got call from mr. Vishnu of grand tourio that we have won free gift and package of 99, 000 worth of gift coupons and were invited for a presentation of 40 minutes at below address. Here we were explained the holiday package and based on details available with mr. Yogesh muni and mr. Vivek singh we had purchased holiday membership from grand tourio holiday solutions pvt. Ltd., andheri branch on jan 21st, 2018.
I was promised by the company manager vivek singh that i can avail holiday’s upto 6 days and 7 nights once in a year in a 4 star-5star hotel/resort of my choice from the date of membership for 6 years with complimentary 3 weeks of national holidays and a list of many more added benefits like 2 movie tickets per month, one complimentary air fryer, and candle light dinner one’s a year anywhere except hotel taj as per below:

As per package following was promised me while purchasing the package irrespective of domestic places.
1. Breakfast and either breakfast or lunch included in package
2. Free pick and drop from airports to hotel
3. Cab with driver will b arranged and we will have to pay for fuel cost
4. Free outdoor activities
5. Total 6 persons can be accommodated n 5 adult can be adjusted without any extra charges
6. 10 to 30% discount on flight booking
7. Free visa assistance
8. Free summer camp for child every year
9. Candle light dinner evry year
10. Total 3 times a year free banquet hall can be availed and if hall chosen has hall charges included in per plate then company will provide 50 no plates n rest we will have to pay
11. Total 6 weeks of holidays offered in package which can be availed over 6 yr period and 2-3 weeks can be consumed within same year.

All these promises were made while booking the package which were actual reason for paying 75000 amount.

So far i have not received the joining kit consisting of a fryer/ microwave and other package details about our registration which was promised at the time of joining.
Also learnt from other customers that as per reservation team none of these facilities mentioned in point number 1 to 7 are being provided.

Also, heard about banquet hall request made was not fulfilled. No one even bother to reply.

Most important : these people show an unsigned document of registration of holiday package company in the beginning, when asked about signatures of authorised registering persons, they divert talk and say that they will show later, which they never show.

Knowing they are not willing to provide any of the above mentioned services from net reviews, we have asked to refund, as we are not willing to continue.

Also, there are such ruthless people working in sales who do not even attend any call and switch off the mobile or if the call is on company phone, they put on side for calling the person, who never comes, and they cut off the call afterwards.

Even after visiting office they were hiding behind n asking juniors to inform that person u want to meet is not in office. However the same person appears to visit washroom.

We do not wish to continue with such a company.
We want consumer complaint forum to help us to get the refund.

In case issue plz contact [protected]

Name: kaush38 {protected)

Membership number:[protected]

I have mailed this to grand tourio customer care on 24th feb 2018.
The address of the company is
Grand tourio holiday solutions pvt ltd. Shri krishna, 6th floor, 601, opp laxmi industries, near fun republic, andheri 400-053. Ph: [protected]
Contact person mr. Vivek singh line manager mob: [protected] under name of vivek singh grand holidays email [protected]@grandtourio.com
Assistant mr. Yogesh muni mob:[protected] under name of yogesh muni holidays email [protected]@rediffmail.com
There is no reservations contact number, only through email [protected]@grandtourio.com
The website www.grandtourio.com is also fake website which has only link for payment but no links for services or information about destinations or registered hotels with ms grand tourio. This website should also be blocked, to avoid cheating with the customers.