HappyEasyGo — booking and payment done but ticket not received

Siddhartha Kanoi

from Asansol, West Bengal

Address:	Gurgaon, Haryana
Website:	www.happyeasygo.com

Sir/madam,

I had booked a round trip flight ticket on 12th march, 2019 for guwahati - dehradun with ongoing date of 14th march, 2019 and return date of 15th march, 2019 for rs. 14, 786/-. Payment was made for the trip but till now the ticket has not been received. My uncle has expired and i need to do the rituals by going to haridwar so i had booked the tickets by paying abnormally high price. The price quoted in other sites like makemytrip, clear trip etc. Was also same as that mentioned in happyeasygo. Since i am a loyal customer of this merchant, i decided to book the tickets from this site only.

This is very disappointing given the circumstances under which i am in right now.

Please try to resolve the issue as early as possible since i need to reach dehradun to do the rituals.
Trip id.[protected]

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Mar 14, 2019

Updated by Siddhartha Kanoi How can customers rely on such services which doesn't guarantee any end result which is very crucial in this case. When I tried calling the helpline number, the lady tried to resolve the problem by giving a refund but what about the differential amount which I had to incur to reach the destination by booking a round trip flight from Guwahati to Delhi and then booking round trip a taxi from Delhi to Haridwar.

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Comments

Vitta Saketh

from Bengaluru, Karnataka

I have made a booking with the happyeasygo.com website
Trip ID number :[protected] &[protected]
and I have not received any confirmation email on the tickets booked, I do not even see the PNR number and seat number.
I have dropped an email at [protected]@happyeasygo.com and I have chased them thrice and I have not even received any response.
I have even called the customer care service three times and everytime they say they will resolve the issue in 1 or 2 hrs and they do not do anything about it. I'm now worried if this is a fake company cheating customers.