HappyEasyGo — cheating on refund amount

Address:	Gurgaon, Haryana
Website:	www.happyeasygo.com/flight

I would like to bring to your notice case of fraud and cheating committed by M/s HappyEasyGo level 3 rider house plot no 136 sec 44 near huda city centre metro station gurugram.

This firm is operating as an agent for booking flight tickets through their HappyEasyGo™ Official Site www.happyeasygo.com/flight


Trip ID:[protected]
Refund of Rs. 1685/- not received

I have booked the flight JetAirways 9W2348 from BOM- HYD on 18th July 2018 for the departuring date of 22July 2018.

I have immediately cancelled the booking as I noticed it was an early morning flight at 3am instead of what I presumed to be 3pm.

I was given a confirmation message that I will be charged Rs. 100/- as cancellation fees and the rest of the amount will be refunded. Ie.. Rs. 1585/-

Its been 20 days, I havnt received the amount Rs. 1565/-. So, far I have just received Rs. 100/-.

The ticket clearly mentions its refundable flight. I have escalated this issue to HappyEasyGo through their customer service, couple of times during the past 2 weeks but havnt received the refund nor any proper response

I would like yo request the concern authorities to take action and let them refund the said amount ie Rs. 1565/-

Regards,
Pavan Kumar
[protected]@gmail.com