HappyEasyGo — Flight Ticket

Website:www.happyeasygo.com

I have booked a flight ticket from them for 4 passengers with free cancellation and due to covid lockdown at the destination address, I had to cancel the ticket. Now they aren't providing any refund saying contact Reliance general insurance for any claims. After I cancelled the ticket, i logged in to indigo website and I can see that they have issued 15300 Rs refund to Happy easy go and happy easy go isn't even refunding me Re 1.

After talking to 5-6 customer care respresentative of Happyeasygo, they now say that i haven't paid for any free cancellation but reliance general insurance which is different, WTH. Where was this information when i booked ticket? where was this information when i called you before cancelling my ticket? Where is the amount that you got back from Indigo?

Complete fraud.
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    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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