HappyEasyGo — need to get the flight ticket refund

Address:

508233

Myself Anvesh Addanki and I have booked the flight from Delhi to Hyderabad through Happyeasygo.com on Sep 18th and the traveling date is Oct 25th, After that i have canceled my flight and made a call to the happyeasygo and respected airlines(Vistara) to ask the full refund and the airlines has got agreed to do the full refund. I have forwarded the email to [protected]@happyeasygo.com as well, after that i made call to happyeasygo around 30 to 40 times and through email also i have been chating and sometimes i am not even getting the proper response. Happyeasygo customer representative guys keep on saying the same thing and i have't get the refund yet. On the last call i have mentioned that i will go legally to the customer representative and he told that if you did't get the update in 72 hours.

I literally felt bad about the happyeasygo service.

We will file a grievance in national consumer helpline.

docket number: 1809337

So please kindly resolve the issue ASAP.

Please find the attached document.

Thanks,
Anvesh