HappyEasyGo — non refunding of hotel booked

Address:	Mumbai, Belgaum, Karnataka, 590003
Website:	www.happyeasygo.com

This is how happy easy go cheats customers who online book rooms, flights etc... Please go through below trail mail.

No one revertback till except this below mail. No amount being refunded even after more than 15 days passed. I will take this matter to consumer court for deficiency in services and complete negligence showed to address this serious issue.

No executives made any serious attempt to resolve this long pending issue. Customer care executives are doing time pass saying i will get call back from happy easy go... Which i will never get it.

Be aware about this services... Worst and pathetic services. Dont choose this app or avail services from it.

Be carefull... Be carefull.

Regards
Vithal. N upari
Advocate
M [protected]

Dear vithal,

With reference to booking query

We request you to contact on the below given details for any hotel related concerns:-

[protected]

[protected]@happyeasygo.com

Thanks & regards

Shivani kaul
Customer service
https://www.happyeasygo.com/support/
D332-5d6cb8e1-attachmentid-54571

— original message —
From: [protected]@gmail.com
Date: sun, 6 oct, 2019 at 10:30 pm
Subject: fwd: booking cancelled calista resort and booking id[protected]
To: [protected]@happyeasygo.com,

Dear happy easy go,

There is no updation on this issue. Almost 15 days will complete. Is this way to treat customer like this.

Your company cannot use my money for these many days, if it wish to then its liable to refund along with interest.

No one is serious about this matter so far. No serious action from your end.

Refund money immediately within 2 days below mentioned account details

Vithal. N. Upari
Account number : [protected]
Ifsc code : fdrl0001530
Bank name : federal bank
Branch name : tilakwadi branch

Regards
Vithal n upari
Advocate
M-[protected]

— forwarded message —
From: vithal upari
Date: wed, oct 2, 2019 at 2:45 pm
Subject: fwd: booking cancelled calista resort and booking id[protected]
To: < [protected]@happyeasygo.com

Dear happy easy go.

Please go through trial mail, as per it i had booked lodge which was later cancelled due to property was sold our. No alternative booking was made, and requested for refund money. But its very shocking to know my money will get after 7 to 15 days. I dont know what is the logic behind this. Happy easy go... But in my case its like happy hard to go in getting my refund money without any interest is being paid on it. You cannot use this money and cannot take these many days to refund my hard earned money without interest.

So here its request you to please process my refund as soon as possible. Delay in processing would be liable to pay interest please note. For such intentional delay would treated as "deficiency in services" under law. For such incidents case would be filed in consumer court.

Please credit immediately to the below mentioned account.

Vithal. N. Upari
Account number : [protected]
Ifsc code : fdrl0001530
Bank name : federal bank
Branch name : tilakwadi branch

Please do the needful.

Regards
Vithal. N. Upari
Advocate

— forwarded message —
From: happyeasygo
Date: thu, sep 26, 2019 at 1:35 pm
Subject: booking cancelled calista resort and booking id[protected]
To: < vithal.[protected]@gmail.com

Dear customer, your booking (Booking id[protected] stands cancelled due to some issues from the hotelier's end. The inconvenience caused is deeply regretted. We highly appreciate your patience. You will receive the refund within 7 to 14 working days from the day of cancellation. Refund amount will reflect to the same mode from where the payment has been made. Looking forward to serving you soon!

—
Thanks & regards
Vithal n upari
Its very ridiculous and pathetic services by you in not refunding money which was paid by me during hotel was booked and due to property was sold it was cancelled later. Since 15 days i am speaking to customer care executives gautam, mamta etc who said some officer from happy go will call me back immediately, but till today there is serious action took on it.

As you mentioned within 15 days refund will be made but even after more than 15 days nothing has been done. Yesterday your customer care executive mamtha who assured me immediately call will be made. No calls made.

So please take this issue seriously to refund my money at the earliest.

Regards
Vithal. N. Upari
Advocate