HappyEasyGo — Overcharged/ Credit Shell mismatch/ No Refund

Address:

AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015

There have been series of mail game with your company, that was not required if there was some transparency on how you work and what you charge for. In the light of the credit shell allowed and trying to rebook, I have been informed that credit shell for the trip Id[protected] has been used in full. The same has been confirmed by Spicejet. While the amount for the second passenger for VISTARA has been refunded to the tune of Rs 2799.00 which is yet to be refunded by happyeasygo. This refund of Rs 2799 is yet to be credited to my account, it has been initiated by Vistara as confirmed today. Now if it is refunded, why has it not been intimated and confirmed or conveyed to me?

Now this brings also something to light from past booking made using the credit shell. I made a booking for 23rd December 2020, trying to use the credit shell of spicejet. The amount lying in credit shell as informed by the airline was Rs 5216 and the flight fare then was Rs 5600/- so they received a net payment of only Rs 385/-. Now why the hell I was charged 2385/- for Flight CCU to Delhi PNR- CDEITD, when the airline just charged just Rs 385/- using the entire credit shell. There is supposed to be no extra charges, and whenever I have asked for a break up, you just keep saying this is the fare difference. The amount of Rs 2000 should be refunded immediately citing fraud and cheating by the company!