HappyEasyGo — ticket got cancelled but amount not refunded | |||
I booked ticked on 2nd jan with happy go for 3rd at 9 pm spice jet which got cancled but amount got debited after confirmation with customer support for its cancellation status and amount refund i booked other ticket for go air 3rd jan 11 pm flight but on 3rd at 5 pm i got confirm ticket mail for cancled ticket and after discussion with customer support i am not updated for its refund clam even not ready to share call record on behalf of which confirmation i took decision to book other ticket. Was this information helpful? | |||
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+91 12 4286 6920
AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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you did not show :-
- date, flight and airport
- attached e-ticket
- boarding pass if ay
- the naser, did the air carrier provide you with an alternative flight or not?
You are entitled on the compennsation by law, if you have all documnets and you are able to submit the correct complaint either to air carrier or to your service provider, in case you had the confirmed e-ticket.
If in 15 days follwing your complete and correct complaint, the air carrier or the service provider (agent) did not compensate you by law, you are entitle dto sbmit the complaint to the local court.
Note, to request the same subjet matter more than 2 times from the same service provider or to wait the reply more than 15 days is useless always in such type of cases.
In order to start the civil case for such type of damages in the local court,
you need to hire a lawyer or a legal professional for fees:
- governmet fees, from 200 or from 2000 rupees depending upon court and upon the sum,
-preparation of the case costs from !~5000 rupees by a legal professional + own efforts (to attend the court, to go to the post, to reply to the court)
or
you can hire the lawyer for 15000 + rupees who wil attend the court and will represnt you before the local court.
So i advise you to keep all the above text / each your complaint / each reply / e-ticket for 6 months - than you decide on the payment for legal service and the governmet fees .
I am not associated with the air carrier / government.
sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail: aryan(at)vivaldi.net