HappyEasyGo.com — denied cancellation on airline ticket

I booked my return tickets from happpyeasygo and my onward tickets from makemytrip for my australia to india trip. Due to rejection of my visa i have to cancel the tickets 2 weeks before.
Makemytrip cancelled the tickets after taking the visa rejected copy and other kya details in 1 weeks time.
Happyeasygo asked me to speck to the airline (Sigapore airlines) directly.
Post my discussion with singapore airlines they agreed to cancel my tickets immediately since my visa was rejected but since the travel agent has to process the refund they asked me to inform happyeasygo to process the cancellation. But now happyeasygo rejected that they don't have a policy to cancel and stopped responding to mails written by me and singapore airlines representative (Ms. Chinky bhojwani). Singapore airlines representative was most helpful by sharing a number to reach them directly and discuss the issue with the agent. But happyeasygo which was receiving all mails and noting the communication didn't reply.

They lure you with discounts and leave you high and dry once they have to give your money back. This is a company which is ruined by unethical policies and narrow-minded business approch.

Thankfully, i have documented all the evidence and delay tactic games employed by these crooks. It is important that we nail them with penalise them for operating such scams. Long term any customer who hasn't got the time/energy/or is uneducated should be shield by such unscrupulous travel agents. At the same time we have to praise makemytrip and singapore airlines who step up and take responsibility of their business.

Never fall for small discounts offered by happyeasygo.
Trip id:[protected]

Dont want to name the representative from happyeasygo.com because he was simply following a flawed policy and sadly employees by a fly by night operator.

Thanks,
Suman
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