Hathway / Gujarat Telelink [GTPL] — Improper service and service as agreed in contract

Address:	Gandhinagar, Gujarat, 382424
Website:	Gtpl

Hi all,
My name is prakash chaturvedi my registered number is [protected],
It's been Months I have been waiting for resolution .I m repeatedly informing customer care team that The device installed at my terrace is mostly off due to which we face innocence as our internet stops working.

I m getting below great features after I bought GTPL Broadband connection.

- Never get continuous proper network connection as well as speed that was agreed .
- Never get response from Customer Care executive or supervisor
- we suffer rubbish behavior from Customer Care executive or Supervisor.
- we get non-sense answers for any issue from Customer Care executive. They have very great executive team with vast knowledge. Like, if you have network connection issue, then it’s your router issue not theirs . (As they always say)
- Your internet is not working and you complain then they will come after 2-3 days when internet is working and give great answer, “sir/madam you internet is working fine” and then gone without doing anything.

ITS seems GTPL CONNECTION is WASTE OUR MONEY AND TIME.

Image attach of device installed at my terrace . I ve video as well audio how your support staff response to us. And your supervisors are not even bothered to call customer even after repeated complaints .