HCL — touchpad damage

Bought hcl me y2 tab on nov 2014 through flipkart and got damage with in 2 two week and i have given the tsb at hcl service centre trichurthey kept it there for 3 months after continuous request for 3 months it is not repaired saying parts are not available.always saying that parts will come next week .so I told them to return it back. Iam also touched with your south head many time but not get any help. As a branded company It is very sorry to say that your after selling service is very very poor.and try to cheat customers by selling such product through online. I will send invoice copy and other details on monday Hoping you will take the matter seriously and will help I need fresh tab