[Resolved]  HDFC Bank — Complaint against the HDFC Collection agent harassment

Address:

New Delhi, Delhi

Sub: Complaint against the HDFC Collection agent harassment- [protected]/[protected]Dear Sir/Maam, As per my conversation with you I need to bring to your attention my experience as an ICICI Bank customer.My name is Bipin Dubey at 73 Jumbo house okhla phase 3 new delhi had availed of an hdfc Bank Personal loan . my salary account [protected] in HDFC bank account branch okhla New Delhi.[protected] which isComplaint against the hdfc Collection agent harassment..i have already applyed for personal loan amount50000/- on base our salary account .when bank provide loan amount inmy salary account then after 5 days hold my loan amount and transferto another without any information.again after one month bank holdmy 2500/- amount from my salary account.After 2 year recover started getting calls( [protected]/[protected])from collection officials day in and day out who were very rude, unprofessional and it seemed if you are talking to illiterate people. I explained them the situation but these guys were not ready to listen. They then started calling my family members, friends. They called up my parents and told them "non bailable warrants have been issued against your son" and "he will be arrested", If he is out of country then his "passport will be taken away" and "visa will be cancelled" and also "the concerned police of that country" will arrest him, bring him to India and put him in Jail...I mean...Seriously!...For a personal Loan!!!...They even told my parents that "you people are also involved with him in taking loan from the bank and must have distributed the money among yourself". I mean, how much can you degrade yourself to get money out of a person who already is suffering...they told my mother "you are a pathetic mother" subjected to an endless barrage of calls asking them to deposit the money cash 'immediately'.other wise saying to kill me and collect money. Even after informing the caller of the situation, the calls did not end and at times were threatening in nature.This is a serious concern, I and my aged mother has been harassed by these people of hdfc bank A collection Agency of hdfc Bank). The mobile of the executive is [protected]. Infact he refused to show his identity proof and any contact information related to him. He also refused to give his supervisor's number.1.Shouted at my mother and gave her mental torture.2.Used foul and raw languages3.Gave threats and was very abusive.4.Taunted and tried to humiliate.5.Done some indecent act –snatched my mother's mobile to talk to me.6.He was adamant and said that he will come in the night time to disturb till the time we do not pay him.7.He was very rude and harsh and kept on shouting- even though she (my mother) said him that she is a heart patient.My mother gave him a date to come and collect the payment but he was shouting and saying that he would sit at my place all day till the time we don't pay him.And to mention a few words that he used, have a glance at the following utterances of that person –These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behaviour and language, which is legally and ethically against the Human Rights and Indian Penal Code. I am also filing a case in Banking Ombudsman site www.bankingombudsman.rbi.orgI am attaching a said rules released from RBI so that consumers can get awareness where to go if they are facing same traumatic tensions or experiences due to financial institutes. Wise bankers should not consider every client as cheat or slave. During such situation if the client fells, Bank should cooperate and not traumatize and humiliate their customers. During such destiny laid stages, if the bank could not support the hospitalized client (loan taker) on ventilators at least it should also not try to pull the tubes of oxygen.In all fairness, Hdfc Bank should have at least checked our credit worthiness before going on this harassment and hounding 'rampage' till we had no option but to carry out our own investigation and point out the problem your Bank.We hope that you take note of this experience and prevent the same from occurring again. Yours faithfully, Bipin dubey [protected] Email id:[protected]@gmail.com