[Resolved]  HDFC Bank Ergo General Insurance — Renewal health policy no.[protected] other policy[protected].

Address:

Udaipur, Rajasthan

Dear sir Kindly do the needful Sent from my iPhone Begin forwarded message: From: Sumnesh <[protected]@gmail.com> Date: 17 November 2014 1:12:11 pm IST To: "[protected]@hdfcergo.com" <[protected]@hdfcergo.com> Subject: Re: 'Service ID=[protected]' Renewal critical insurance policy Dear sir At the time of purchase the policy, is there any condition in the policy wordings or told by hdfc ergo representative to customers that the policy can be renewed only through hdfc net banking or credit/debit card. That i want to know so why i can't renewed the policy by using other banks net banking or credit/ debit cards Thanking you Sent from my iPhone On 15-Nov-2014, at 3:52 pm, "[protected]@HDFCERGO"<[protected]@hdfcergo.com> wrote: Dear Mr. Tyagi, Thank you for your e-mail dated 14th November 2014. We wish to inform you that your policies can only be renewed through HDFC bank credit card, debit card or net banking facility. Further, the expiry of your policy is 26/11/2014 hence you shall receive a call from our representative before expiry of your policy and at that moment you can discuss with him about other renewal options. Note: With INSURANCE PORTFOLIO ORGANIZER (IPO) you can avail host of benefits like a) Link, View & Email your insurance policies b) Edit your correspondence address c) Register & track your motor and health claim status d)View your health card e) Locate our network garages/hospitals/branches Visit URL and download our IPO Mobile App instantly : http://www.hdfcergo.com/MobileAppsDownloadPopUp.aspx For any further queries please feel free to contact us on: Toll- Free Helpline : [protected] from any Landline & Mobile [protected] from MTNL or BSNL Phone E-mail address : [protected]@hdfcergo.com Sincerely, Customer Experience Management Team This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that HDFC ERGO General Insurance Company Limited, is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of HDFC ERGO General Insurance Company Limited. -----Original Message----- From: Sumnesh ([protected]@gmail.com) Date: Friday, November 14, 2014 06:57 PM To: [protected]@hdfcergo.com([protected]@hdfcergo.com) Subject: Re: 'Service ID=[protected]' Renewal critical insurance policy But whatever the problem, you should solve the issue so that i can renew the policy in time by any other banks net banking/credit card Sent from my iPhone On 14-Nov-2014, at 1:43 pm, "[protected]@HDFCERGO"<[protected]@hdfcergo.com> wrote: Dear Mr. Tyagi, Thank you for your e-mail dated 12th November 2014. We wish to inform you that due to system constraint the policy can only be renewed through HDFC bank credit card, debit card or net banking. Further, you shall receive a call from our representative before expiry of your policy and at that time our representative will assist you with the renewal with other options. Note: With INSURANCE PORTFOLIO ORGANIZER (IPO) you can avail host of benefits like a) Link, View & Email your insurance policies b) Edit your correspondence address c) Register & track your motor and health claim status d)View your health card e) Locate our network garages/hospitals/branches Visit URL and download our IPO Mobile App instantly : http://www.hdfcergo.com/MobileAppsDownloadPopUp.aspx For any further queries please feel free to contact us on: Toll- Free Helpline : [protected] from any Landline & Mobile [protected] from MTNL or BSNL Phone E-mail address : [protected]@hdfcergo.com Sincerely, Customer Experience Management Team This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that HDFC ERGO General Insurance Company Limited, is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of HDFC ERGO General Insurance Company Limited. -----Original Message----- From: Sumnesh ([protected]@gmail.com) Date: Wednesday, November 12, 2014 08:06 PM To: [protected]@hdfcergo.com([protected]@hdfcergo.com) Subject: Renewal critical insurance policy Dear sir I have hdfcergo health policy no.[protected] other policy[protected]. Both policy renewal due on 26/11/2014, i have tried to renew by online banking many time but i can't renew the above policy. When i try to renew online there is only option by hdfc net banking, Hdfc credit card/ debit card, when i talked to customer care they replied you can renew online only by hdfc net banking or credit/debit card. I want to know why can't renew the policy by using the other online banking, how hdfcergo can insist to the customer to use only hdfc banking Waiting for your reply. Sumnesh Tyagi