[Resolved] HDFC Bank — hdfc hdfc credit card not updating contact details due to signature mismatch

[Resolved] HDFC Bank — hdfc hdfc credit card not updating contact details due to signature mismatch

P Praveen Kumar Chandra from Coimbatore, Tamil Nadu

Hi i am praveen from coimbatore, i lost my hdfc credit card along with my wallet on nov 19, 2017 and it's been a month i had given my address details along with signature mismatch form actually sent them twice but still they say signature mismatch, even though i had submitted my signature mismatch form with present id proof with the same signature. This is worst experience i ever had with a bank in my entire life. And i don't hold a hdfc account, they don't do proper investigation simply pushing the application. Please raise an serious action on this, it's not only to me but am seeing this issue faced by lot of other people as well. Was this information helpful? No (0) Yes (1)
Jan 18, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 18, 2017 HDFC Bank Customer Care's response Dear Mr. Kumar, We confirm having received your form for update your mailing address during December 2017. We regret to inform you that we are unable to process your request for your signature in the form does not match with the signature as per our bank records. Please note that your signature in bank records is used as the reference signature for all your correspondence. To review your request further, we request you to forward us duly signed an Application form for the Change of Contact details along with self-attested proof (copy of PAN card/ driving license/ passport) to the following address. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO, Chennai 600 041. It is pertinent to mention that signature in your KYC document should be matched with the change of mailing address request. On receipt of the same, we shall update your new mailing address, post necessary signature verification. We request you to visit the below link to download the Change of Address form. https://www.hdfcbank.com/personal/form_centers/form_centers. -Anay Verified Support Dec 18, 2017 HDFC Bank Customer Care's response Dear Mr. Kumar, We confirm having received your form for update your mailing address during December 2017. We regret to inform you that we are unable to process your request for your signature in the form does not match with the signature as per our bank records. Please note that your signature in bank records is used as the reference signature for all your correspondence. To review your request further, we request you to forward us duly signed an Application form for the Change of Contact details along with self-attested proof (copy of PAN card/ driving license/ passport) to the following address. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO, Chennai 600 041. It is pertinent to mention that signature in your KYC document should be matched with the change of mailing address request. On receipt of the same, we shall update your new mailing address, post necessary signature verification. We request you to visit the below link to download the Change of Address form. https://www.hdfcbank.com/personal/form_centers/form_centers. -Manoj HDFC Bank Customer Assistance Dec 19, 2017 Updated by Praveen Kumar Chandra Manoj, To your kind attention i did sent the address change from again with a signature mismatch form with my matching signature as per my passport.and even i had attached my passport copy..again that had been rejected from your end..i cannot keep sending you the same. The second time i had sent an signature mismatch form, address change form along with the passport copy. I really can't send it again and again. Here is the second tracking number "ET[protected]IN" through speed post delivered on 11/12/2017 The worst bank service ever..the worst i would say. Dec 19, 2017 Updated by Praveen Kumar Chandra I want this to be sorted out by tommarow, please do give me a cal i cannot keep sending you the documents. Please do understand the consumer's concern too..i had sent it with signature mismatch address change along with my passport copy. First review the documents properly and get back to me. Dec 19, 2017 Updated by Praveen Kumar Chandra Only problem is with hdfc bank if this is not sorted out by this week i will sure take screen shot of all complaints of the same and will post this on fb. Because it's not only me having the same complaint, lot of other people are facing the sane issue that too only from hdfc bank. I had lost my card and since i did not know my card number i couldn't make the payment as well, hence i asked for waiver on my late fee or some time but still the bank charged late fees on my card..and you haven't done anything to convince customers. The worst back-end team and customer satisfaction team. I even lost icic but that got resolved within 10 days with address change. I raised reissue of my card on the same time for icici as well.
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