[Resolved]  HDFC Bank — pathetic service of hdfc & hdfc fastag team and misleading from customer service team

Address:

110058

Dear sir,

Greeting of the day!!!
It is my painful duty to inform you that your customer service team (Fastag devision) is not working as per t he hdfc standards or you can say as per the expectation of customers when we take the name of hdfc.
Sir i am holding two bank accounts, credit card, life insurance policy of hdfc life, medical policy from hdfc ergo, some fd’s and the mutual funds of hdfc in short i am the regular customer of hdfc but due to poor service of hdfc fastag custmer service team, sales team i losing my trust on hdfc which was build years ago. Please give a chance to explain why.
I bought new car in the month of feb-2019 from harpreet ford at that time i agreed to purchase fastag just because its was offered to me with the name of hdfc i bought the same and placed on my reg no dl10cl9415 when i heard from in the news that fastag is compulsory from jan-2020 onwords i am trying to generate password of the fastag recharge the same but i was not able then i tried to reach your fastag customer service team after the long wait of approx 30 min i reached your executive, 1st time i have contacted your executive to know the process in the month of dec-2019, while talking to him i came to know that my mobile no and email id both are wrong in your records after all verification they took my request to update the both in records and said after 48 hour i am able to login and link my bank account with the fastag, i have tried login and recharge the fast next week it was not done and even your customer service number was non contactable due to lack of time i travelled without fastag and paid double toll tax, again last week i tried to login and called to customer service and cam to know that my mobile number and email id is still not updated and after asking for the alternative way to recharge the fastag and avoid double toll tax your executive advised me to recharge from google pay and provided the linked i did the recharge but the same is not reached to my fastag account, i am called again to your customer service number then one lady told me that hdfc fastag wont have any link with google pay an money is not yet reached to my fastag wallet but the same is deducted from my account because the link was correct and that recharge is lying in your suspense account or may possible the executive told me to recharge from google pay has updated that amount in some one else account. Last week i have travelled with fastag paid double toll just because hdfc executive didn’t performed his duty again i got the assurance that the same will update in 24 hour but till that the same is not updated i have tried today as well and not able login and linked my account.
You are requested to instruct your concern staff to return my security money take your fastag back from me, as your fastag team is not able to provide the service to their regular customers and if the same kind of service you guys are going to provide the in life insurance, medical insurance, bank account, credit card and other hdfc product. Please return my total money. I will move to some other bank. My bank account and fastag details are as follows

Hdfc bank account customer id :[protected]
Fastag cust id :[protected]
Car reg no :- dl10cl9415
Correct mobile no :- [protected] & [protected]
Correct email id :- deepak. [protected]@gmail.com