HDFC Bank — Policy fraud

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I purchase Click to protect term plan (HDFC) I Nov.2014, but due to some technical reasons from HDFC my policy wasn’t started. Please see below mail. Noreply Term Life Feb 18 to me Dear Sir/Madam, Thank you for considering PolicyBazaar to assist you for your Insurance needs.. This is with reference to your HDFC term policy booked through us, application no. S[protected] . Congratulations!! Your proposal has been accepted by the insurer and your policy has been issued. You will your bond papers will be sent to you directly by the insurance company in the next few days. You can expect the delivery of the documents within 15– 20 days. In case you want to approach the insurer, please write an email at [protected]@hdfclife.com mark [protected]@policybazaar.com in Cc. Also, if you have any query or clarification, please feel free to approach us on above mentioned email id or call us on[protected]X7), we will be happy to assist. We take pride in our association and look forward to serving you. Yours sincerely, PolicyBazaar Customer Care Team Also I recived mails from executives that your policy not yet started due to insufficient documentation, though I already submitted documents thrice ( by mail, courier & also upload in the ops.hdfc site.) After n number of follow ups recived my policy. Also see the below msg. termlife Jan 2 to me Dear Sir/Madam, Greetings from Policybazaar.com! This is with reference to your HDFC term policy, application no. S[protected], booked through us. We would like to inform that your case is still in process and is pending at the insurer’s end. We sincerely apologies for the delay. We are keeping a track of your case and we shall keep you updated with the progress. Please bear with us in the meantime. In case you have any query or clarification, please feel free to reply to this e-mail or call us on[protected]X7), we will be happy to assist. We take pride in our association and look forward to serving you. Yours sincerely, PolicyBazaar Customer Care Team On Thu, Jan 22, 2015 at 3:37 PM, termlife wrote: Dear Sir/Madam, Greetings from Policybazaar.com! This is with reference to your HDFC Term policy booked through us, application no. S[protected]. Please note that you are not yet under the life insurance coverage of the policy. The receipt of the complete proposal form & premium initial payment does not create any obligation on the insurance company to underwrite the risk and they will not be liable until such time they have underwritten the risk and issue the Policy. The underwriting will be based on the information provided in the proposal form and the information available in other documents like income proof and medical reports. Please note that depending upon the medical history and evaluation of the medical reports you may have to pay some additional premium. You are requested to help us to expedite this process by submitting the below documents at the earliest to avoid any delay. 1. Latest Photograph of Life Insured (Color) 2. Age proof & Identity Proof (Any one) PAN Card Birth Certificate Passport Aadhar card Driving License 3. Current and Permanent address proofs (If both are different, then both the proofs are required) (Any one) Bank Account Statement Electricity Bill Employer Certificate Passport Aadhar card Telephone Bill Valid Lease Agreement with Rent Receipts 4. Income Proof (Any one) Self Employed - * Latest 2 years Income Tax Return and 2 years Audited Balance Sheet and Profit and Loss Account * Latest 2 years Form 16A Salaried - * Latest 2 years Income Tax Return * Latest 2 years Form 16 * Latest 3 months salary slip 5. Signed copy of last page of proposal form (If annual premium paid is Rs 50, 000 or above) 6. Electronic Clearing Service (ECS) / Credit Card Mandate form, in case payment periodicity is monthly or quarterly. Please send hard copy of this. We shall keep you updated with the progress .Please send self attested documents to the insurer at [protected]@hdfclife.com and mark [protected]@policybazaar.com in Cc. Please ensure that the size of the mail is not more than 5 MB. In case of bigger size please split the attachment into different mails. In case you have already uploaded / shared the documents / reply, then please confirm the date when it was done / (preferably) share the email sent to the insurer, so that we can assist you further. In case you have any query or clarification, please feel free to reply to this e-mail or call us on[protected]X7), we will be happy to assist. We take pride in our association and look forward to serving you. Regards, PolicyBazaar Customer Care Team After this suddenly I got the following msg that Dear Mr. Kadam, Greetings from Policy Bazaar.com, This is regards to your HDFC term plan. As per the information available to us from the insurer, for your case risk commencement date is 14/11/2014 and the policy issued date is 04/02/2015. However, as you paid 3 months premium which was settled till January 2015. Insurer did not receive the ECS mandate hard copy the Direct Debit is not activated towards the policy and policy was lapsed as the premium due date is on 14/02/2015. Hence, we request you to pay February and March 2015 premium via other mode (Online, Cash, DD, Cheque) and submit the ECS mandate and Cancelled Cheque at any nearest HDFC Life Branch for Direct Debit activation. In case you have any query or clarification, please feel free to reply to this e-mail or call us on[protected]X7), we will be happy to assist you. Regards, Priya Mishra Customer Relationship Team - Term Product Policybazaar.com Please go through with the mail attached it clearly states that till Jan - 18 my term policy is in process, & suddenly now i received msg tat my policy been lapse mode on 18 Feb. 2015. How can it is possible because I paid premium for three months. & if the policy started in JAN end how it could lapse in 1 month. Please help me in this regards, Thanks & regards, MANGESH [protected]