[Resolved]  HDFC Bank — regarding the harresment for repaying the bill of credit card

Respected sir/maam,

My mom is the customer of hdfc bank. She was forced by an excecutive of hdfc bank to open an account. On insisting for the same, my mom agreed and opened an account in the bank. Thereafter she was provided a credit card by the bank just because her cibil was good. After taking the credit card, we used it and have been paying the amount every month. Due to some issues we couldn’t pay it and skipped it. We got a call from the collection manager asking to come and visit to the branch. After reaching the branch, the collection manager started abusing and misbehaving using bad words for us. I being the only son of my mom had been along with her. When i asked him to talk properly, he came and hit me. All i wish to know is the proper procedure for recovering the money if it is skipped for a month or two. I mean does the bank give rights to their people to hit if the money is not paid? Or is it a law that they can remove their frustration like this? It’s very cheap of hdfc bank to keep such sick people who doesn’t have manners and etiquette’s to behave to a lady. I’m sure he must not be having his mom or a sister and so he behaved that. I want to know what would be the action taken against such actions of the bank people. I’m waiting for a revert on my email address:- [protected]@gmail.com
If i don’t get any revert from the bank in next two days i will tweet for the same.
Thanking you.