HDFC Bank Smart Buy — Pathetic refund process

Address:	Hyderabad, Andhra Pradesh, 500055
Website:	mobileoffers.smartbuy.hdfcbank.com/flights

I have booked to and from tickets during Sep 2015 - travel from Hyderabad to Cochin via Chennai connecting flight[protected] and Cochin to Hyderabad[protected]. During Oct 2015, I got to that Air India has cancelled connecting flight from Chennai to Cochin on[protected] and rescheduled next day. I have then cancelled the ticket from Hyderabad to Cochin via Chennai connecting flight[protected]. Received refund during Nov 2015, after so many chasers. Means, I still had valid ticket from Cochin to Hyderabad[protected].
On[protected], I have cancelled return ticket from Cochin to Hyderabad[protected] and Spicejet have confirmed full refund and initiated REFUND AMOUNT to Goibibo on the same day. Spoke to Goibibo customer care on[protected], they have confirmed full refund amount from Spicejet and initiated the refund amount to hdfc Smart buy, also received email confirmation. I have forwarded that email to '[protected]@smartbuyoffers.co' on the same day i.e. on[protected]. I have got reply on[protected], requesting for HDFC SMART buy reference number, which I have provided on the same day by replying to that email. On[protected], received email stating "allow us 7 working days and will get back" and till date no response.
Customer service is also pathetic, those executives are barely understanding this issue and there won't be any senior or floor manager available. I am tired calling customer care (@[protected]) executives, as they are seeing my mobile number and disconnecting my call after it got connected. I spoke to Rajesh Yadav (customer care executive) on[protected], explained him the issue and he has raised the complaints (HDFC[protected] and HDFC[protected]. No response or movement on my complaint and I have called back on[protected]. Same executive (Rakesh Yadav) pick the call and told me that these complaints were closed and gave me those transaction IDs and asked me to get in touch with HDFC CREDIT CARD department. As HDFC CREDIT CARD department are not able to locate my refund amounts, I have called back HDFC SMART buy and then I got to know that those refund transaction IDs are from Nov 2015 refund transaction IDs and not for Jan 2016 refund amounts. Requested Rakesh to reopen the tickets and escalate, he confirmed to me that reopened and escalated, give just 3 working days to resolve. On[protected], I have called again, as there is no movement or progress after[protected], this time connected to Narendra. I have explained him again the whole issue for more than 30mins. He said understood and raised new complaint (HDFC[protected] including those 2 complaint numbers in this ticket and again, mentioned allow us 3 working days to resolve this issue. I have seen no progress and called back on[protected]. This time connected to Anitha and she confirmed that ticket is closed and refund is initiated and privided transaction ids. I realised those transaction ids are from Nov 2015, not Jan 2016 and when I tried ti explain her the same she was rude and not even tried to understand the issue. After 45mins of our conversation, she has transferred call to Narendra. Narendra confirmed that ticket is closed incorrectly and he will reopen and escalate immediately to get it resolved. He has promised me call back exactly in 40 mins on the same day, after we disconnected the call. I have received call back from Narendra ([protected]) after 1hr 15 mins stating the request is taking more time to resolve than promised. I told him that call me later in the day and provide regular updates until the issue is resolved, he has promised me the same and disconnected the call. Till date no response and progress. I have tried reaching HDFC smart buy customer care 5 times and every time call got connected to executive and they have disconnected without speaking to me. Also, sent an email to 'support @smartbuyoffer.co' from '[protected]@gmail.com' on[protected] and till now no acknowledgement.
Hope this complaint will be picked by some responsible manager in HDFC smart buy and provide resolution to my issue.

HDFC SMART Buy booking References -
1. [protected]
2. [protected]

Latest complaint # HDFC[protected]

Refund amount is INR 4, 030 each (total - INR 8, 060) on these 2 return tickets.

Regards,
Srinivas