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HopScotch.in Complaints & Reviews

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Updated: Feb 12, 2024
Complaints 104
Resolved
19
Unresolved
85
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HopScotch.in reviews & complaints page 2

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G
geetika ahuja1
Nov 30, 2021
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My account is deactivated

Hi,
I am having an account in hopscotch with registered email id [protected]@gmail.com. I have few orders to return but my account is deactivated due to which I am unable to login and see those orders in my order book. Hence, I am unable to return them. No one is picking phone on the customer care no. Shared and also nobody is replying on emails as well ( except that automatic reply email).
Please resolve this asap...
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K
Kaluwa Khan
Nov 17, 2021
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Address: Gandhi maiden patna bihar

Hopscotch#8OO197374O All information available I didn't get an item of rs 917, order has been placed on 1st Aug 2021.Wheras status reflecting in app is arrives by 9th Aug...
HopScotch.in customer support has been notified about the posted complaint.
Nov 17, 2021
Updated by Kaluwa Khan I didn't get an item of rs 917, order has been placed on 1st Aug 2021.Wheras status reflecting in app is arrives by 9th Aug...
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    T
    tutu alex
    Nov 8, 2021
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    I have made an order in hopscotch and my money got debited from my bank but the order has not been placed and showing payment canceled.
    HopScotch.in customer support has been notified about the posted complaint.
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      K
      Kinjal Patel Sathvara
      Oct 19, 2021
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      Return request and any body not collected my parcel.
      HopScotch.in customer support has been notified about the posted complaint.
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      Hey,

      We're sorry to know your disappointment.

      We certainly want to fix this, kindly message us with your registered details to reach out to you.
      Reply
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        S
        SeemaDJ
        Aug 22, 2021
        Resolved
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        Resolved

        Please refund my 917 Rs. I did not get an item or refund till date for the order placed on 1st Aug 2021
        Aug 22, 2021
        Complaint marked as Resolved 
        No action have been taken by hopscotch till date. I have mailed regarding same thrice & make complaint on this portal second time. Please don't buy anything from hopcotch. They are cheating with customers
        HopScotch.in customer support has been notified about the posted complaint.
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          H
          HariChandana3006
          Aug 21, 2021
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          Courier agent not calling and marking the status as consignee not available .

          Address is very clear and the mobile number given is reachable all the time . Below are the details of order and courier partner .

          Courier:Delhivery
          Tracking ID:[protected]
          Order ID:[protected]
          HopScotch.in customer support has been notified about the posted complaint.
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          Got the courier today..Thanks !!
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            S
            SeemaDJ
            Aug 20, 2021
            Resolved
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            Resolved

            I didn't get an item of rs 917, order has been placed on 1st Aug 2021.Wheras status reflecting in app is arrives by 9th Aug 2021. Also I have sent an email for the same thrice but didn't get an item or refund. Request not to cheat customers in this pandemic & refund my money to source account. Kindly dont play with feeling of genuine customer & done encourage us to go to consumer forum.
            +1 photos
            Aug 20, 2021
            Complaint marked as Resolved 
            I didn't get an item of rs 917, order has been placed on 1st Aug 2021.Wheras status reflecting in app is arrives by 9th Aug 2021. Also I have sent an email for the same thrice but didn't get an item or refund. Request not to cheat customers in this pandemic & refund my money to source account. Kindly dont play with feeling of genuine customer & done encourage us to go to consumer forum.
            HopScotch.in customer support has been notified about the posted complaint.
            Aug 20, 2021
            Updated by SeemaDJ             I didn't get an item of rs 917, order has been placed on 1st Aug 2021.Wheras status reflecting in app is arrives by 9th Aug 2021. Also I have sent an email for the same thrice but didn't get an item or refund. Request not to cheat customers in this pandemic & refund my money to source account. Kindly dont play with feeling of genuine customer & done encourage us to go to consumer forum.

            Aug 20, 2021
            Updated by SeemaDJ             Dear hopscotch, this is to inform you that you have worst customer service in the world. Please refund my money. I didn't get any item. My complaint is not resolved yet. Don't mark it as resolved by your own without taking a efforts of reading it
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              J
              Julfiya
              Jul 27, 2021
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              Address: Imphal

              Cannot cash on delivery why
              HopScotch.in customer support has been notified about the posted complaint.
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                A
                achuzzz26
                Jul 21, 2021
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                My order is not delivered by Hopscotch as mentioned in the website. They mentioned the delivery on 20th july but till now I have not received my order with Id[protected]. The customer.care helpline are not proper. No one is responding. they have simply mentioned some numbers which are not authentic. Immediate action needs to be taken if this is a fake one because they are collecting customer's details in the name of delivery.
                HopScotch.in customer support has been notified about the posted complaint.
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                  S
                  Sabeela Majeed
                  Jul 10, 2021
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                  Address: Kerala

                  Iam select a dress from hopscotch.. Bit now that dress was sold out... I want that dress very immediately... Please
                  +1 photos
                  HopScotch.in customer support has been notified about the posted complaint.
                  Jul 10, 2021
                  Updated by Sabeela Majeed                   I'm select a dress.. But now that dress was sold out... I want that dress very immediately..
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                    D
                    darshana das
                    Jul 6, 2021
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                    Address: Hos 22, Natun Path, Hatigaon, Guwahati

                    I ordered a Pink Cap Sleeves Applique Jia you baby girl dress on 23rd June. My order id is[protected] and tracking Id is SF[protected]HO and the courier name is Shadowfax Forward.
                    I was suppose to receive my order yesterday which is 5/07/2021. But no update of my order till now.
                    Please look into the matter
                    +1 photos
                    HopScotch.in customer support has been notified about the posted complaint.
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                    When was it delivered? I do have a similar problem.
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                      A
                      Asi mol
                      from Adiramapattinam, Tamil Nadu
                      Jun 30, 2021
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                      Website: Hopscotch. In

                      Hello Hopscotch team,

                      It's to inform you about your pathetic service. I didn't received my refund for the product I've cancelled and returned, order no:[protected] placed on 8th May 2021. I need to get back my 957 rupees back not a pie more or not a pie less. Please don't fool your customers. Please be noted that customers are the strength of business. Please do the needful as soon as possible.
                      HopScotch.in customer support has been notified about the posted complaint.
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                      Fraud company don't trust
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                        R
                        RohiMaria
                        Jun 21, 2021
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                        Address: [email protected]

                        I ordered a pair of shoes and sandals...the delivery failed and the items were returned back...I used my hopscotch credit and part of my paytm wallet to pay for the item...I still have not received my credit back...I have send multiple emails but no response from hopscotch
                        HopScotch.in customer support has been notified about the posted complaint.
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                          A
                          Asi mol
                          from Adiramapattinam, Tamil Nadu
                          Jun 16, 2021
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                          Address: Anisa manzil nediyiruppu, colonyroad, kondotty(po)

                          I've ordered two dress before a month. It cancelled and returned due to covid issue. But still not received refund of the product which I've paid using upi.
                          HopScotch.in customer support has been notified about the posted complaint.
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                            S
                            Sonal Lalpuria
                            Jun 15, 2021
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                            I have purchased some items in the month of May and submitted return request on 7 th May.. But return items not yet picked up.. Its already been more than a month.. Refund is not yet received for the same.
                            HopScotch.in customer support has been notified about the posted complaint.
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                              S
                              Sachinprathmesh
                              Jun 6, 2021
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                              Https://hs7.in/sv6mhd2 Team Hopscotch.
                              HopScotch.in customer support has been notified about the posted complaint.
                              Jun 06, 2021
                              Updated by Sachinprathmesh                               My order us not deliever yet
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                                G
                                Ginisha Nandwani
                                May 12, 2021
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                                Respected sir / mam,
                                My awb no is [[protected]]
                                And my order was shipped on 7th may,
                                i didn't receive any call and also the shipment was not brought to my address it has been 2 days that my order is in ofd lock.. From last 2 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet.

                                Thank you
                                Ginisha Nandwani
                                HopScotch.in customer support has been notified about the posted complaint.
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                                  A
                                  ayesha0804
                                  from Delhi, Delhi
                                  Apr 30, 2021
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                                  I am holding two accounts with hopscotch but for no valid reason my accounts are suspended from a long time. First my account was suspended due to unknown reason i kept quiet maybe i had voilated the website rules but it seems they have a habit of deactivating regular customer accounts and harass them by not delivering parcels on time and in addition to this they claim to do everything possible for customers satisfaction.
                                  I want my both accounts activated
                                  and my parcel delivered.
                                  Awb no:[protected].
                                  I would be grateful if my concern is heard and resolved.
                                  Thank you
                                  Ayesha fatima.
                                  +2 photos
                                  HopScotch.in customer support has been notified about the posted complaint.
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                                    A
                                    Ayisha Asna
                                    Apr 29, 2021
                                    Resolved
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                                    Resolved

                                    Order number[protected]
                                    Black full sleeve geometric star dress
                                    I was paid by online (credit/debit card)
                                    Delivered on 28 aprl
                                    I purchased on 23 rd aprl ..its meterial is not good because of that iam returning dress, but i was order for ma sister ..address and phone number was hers and payment made by ma debit card...that order is not appearing on ma order list...why?i want to return it
                                    +2 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HopScotch.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 29, 2021
                                    HopScotch.in Customer Care's response                                     Hello Ayisha,

                                    Greetings from Hopscotch.

                                    As per your telephonic conversation we hope your query regarding pickup has been resolved.
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                                      A
                                      Arshad Hamid
                                      from Chennai, Tamil Nadu
                                      Feb 26, 2021
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                                      I have placed an order thru hopscotch app on 17th feb 2021 which shows as delivered on 24th feb 2021 but actually it not delivered.
                                      Order id is[protected].

                                      I even recieved a msg that order is with rider[protected] of shadowfax courier but the no. doesnot exist.

                                      i tried raising complaint to hopscotch but never got any reply from them. i want a refund or deliver my order.

                                      Please refrain using hopscotch they are big frauds.
                                      HopScotch.in customer support has been notified about the posted complaint.
                                      View replies
                                      The same issue I'm also facing now, Shadowfax and Hopscotch both are cheating without delivery mentioned as delivered and there was no customer care number to talk to the people. Many times wrote mails but no response, Please don't buy from this site biggest cheaters both Hopscotch and Shadowfax delivery people.
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