HopScotch.in Complaints & Reviews

I have placed an order on March 4, 2016 with your site for four (4) boys shorts.
Three (3) of them are for size 2-3 years.
One (1) of them is of size 3-4 years.
Order [protected]

I have received a packet with below details:
Three (3) of them are for size 18M to 24 M i.e. 1.5-2 years. (Which are ordered for 2-3 years)
One (1) of them is of size 24M-36M i.e. 2-3 years. (Which was ordered for 3-4 years)

I have placed a return request on your customer care number.
I have explained him many a time about what I got and what I received.

He assured me and return pick up arranged and now I got a mail with below updated order at my end:
Two (2) of them are for size 2-3 years.
One (1) of them is of size 1-1.5 years. (I have never asked for this size. I have asked for 2-3 years only)
One (1) of them is of size 3-4 years.
Order [protected]

Later I received a packet with below :
Two (2) of them are for size 18M to 24 M i.e. 1.5-2 years. (Which are ordered for 2-3 years)
One (1) of them are for size 9M to 12M i.e. less than 1 year. (Which are ordered for 2-3 years)
One (1) of them is of size 24M-36M i.e. 2-3 years. (Which was ordered for 3-4 years)


Then there customer service told me that they can't ship the correct product and refund is initiated.
Now they have deducted the Rs. 100 in name of shipment from the paid amount without any notification to customer.

I have ordered a product from hopscotch.in with order id [protected] Placed on 26 Nov, 2015, the product was supposed to be delivered by 02 Dec, 2015. Till date 25 jan i havent received the product and i was contacting customer care people from 10th dec 2015 and every time they used say due flood your product got damaged, we will check and deliver the product or refund . Till now i havent received neither my product nor refund.

I have ordered pack of 3 starts and Moon Rompers for rs. 1095/- . But when i receive the item, there was only two pieces. I contacted the customer care of the particular company, but they told me they cant resend the item and told me to send back the item on my expense. They told will return the amount to my hopscotch account. But i don't want to buy anymore item from this site, and i have to get the ordered item and they have to take back the product on their expense. or they should return the amount to my bank account.

I recive 1 no of Wonderkids Sandal With Velcro Strap Black against order no - [protected]. Size of this product is small as i require. i have request to the chane the size. but they are only send the mail not sending the person to collect the item.

Pls do the needfull.