Hyundai Motor India — Hyundai CRETA 1.5 MPI IVT SX(O)

Address:

C/o Kamal Hyundai Shop No. 12B, 13A, 13B, GF, Plot No. 242, Hissa NO. 1m, Dhighe, Airoli, Navi Mumbai - 400 708

Complaint matters:
1)Delay in delivery of car constituting faulty commitment
2)Delivering different color car of what was actually offered and agreed
3)Ancillary services- Providing the insurance which was inappropriate and unreasonable Offered insurance of lesser value against money collected for costlier one
4) Delay in RTO Registration & Not even provided in spite of taking advance regarding the same and due to which we have faced Financial and Health issues incurring lacs of losses
5) Violation of my consumers rights and defaulting in the service offered by them
Case: I have booked Hyundai Creta SX(O) IVT at Kamal Hyundai, Alroli, Navi Mumbai, through its DSA Family Motors in Ahmedabad as on 30th January, 2021 who has provided me quote as under and committed that I will get Car within 7 days and White Car will be provided since car is ready with the Dealer. That is the reason being in Ahmedabad I have booked my Car with him.
The details of Quote provided is as under:
Sr. No. Particulars Amount (Rs.) Remarks
1 Ex Showroom Price 16, 48, 800 Kamal Hyundai
2 CRTM 1, 500 Kamal Hyundai
3 TCS @ 0.75% 12, 366 Kamal Hyundai
Total to Kamal Hyundai 16, 62, 666
4 Insurance 83, 472 Family Motors has asked me to pay him instead of Kamal Hyundai but in quotation Kamal Hyundai Insurance amount was mentioned since advance was paid to him for booking purpose
5 RTO 76, 226 Family Motors
6 Municipality Tax 31, 295 Family Motors
Total by Family Motors 190, 993

Discount Offered by Family Motors 21, 500 Family Motors to be payable to Family Motors 1, 69, 493. The copy of quote by the Family Motors team and also quote from Kamal Hyundai is attached herewith.
I have paid the payment through my personal account and Loan of Rs. 8, 00, 000/- from Union Bank of India, Khanpur Branch. All the payment has been made cleared on 4th February, 2021. And after making complete payment to Kamal Hyundai and also to Family Motors, the agent of Family Motors named Sumit Patel informed me that since there is a shortage of Supply of Car so you have to bear premium in Car and for that I will get Insurance of Rs. 39, 793/- only from TATA AIG instead of Insurance of Hyundai Company but I have to pay full amount for the same. It was a really shocking and clear case of Cheating by the Agent or Company that we were unable to understand but since every procedure has been completed and even the Bank has disbursed the Loan so we have to forego the same at that moment of time. Then family motors started to make commitments now and then for delivery of Car and then after various follow ups the car was finally delivered on 10th February, 2021. The Bank Payment receipt from Kamal Hyundai, Invoice Copy and Insurance Copy is attached herewith. After delivery of Car Family Motors have committed that RTO And Municipality Tax payment will be done within same day of receiving of Car, but again they have started to give Mental agony and harassment and not paid my taxes and when I made more than 150+ follow ups he was committing that he will pay taxes sometimes site is not working sometimes his person is outside and he will reimburse the amount but nothing work out. Out of total follow up they have ignored us and also made false commitments misusing our Money and making us harass. My whole team was trying to follow them up. Then when I have threaten him about police complaint he paid Rs. 1, 04, 000/- only on 26th February, 2021 instead of total money, and even I have to pay Penalty for late payment of Taxes and even have to bear Agent Charges also whereas my RTO agent manages to complete the work within 48 hours and hence in such a manner lot of Mental harassment and agony was made during this process.
Hyundai being one of the best Car Distributor Company in India and also MNC, one cannot expect such a poor service and looting of Money where more money is taken towards Insurance and less amount of Insurance is delivered to us.
Similarly, non delivering of service for eg. Delivering Car after a Week after making all the commitments and also not paying Taxes and also charging Rs. 6, 000/- as Driver Charges and utilizing money of Taxes for some personal use which they have collected on 5th February up to 26th February and we have to face Penalty and all other harassment.
We request you to reimburse me all the extra money collected from your Agent and also the amount of Penalty and agent charges including Rs. 10 lacs for mental harassment and wastage of time by the Company people and their agent.
Details of people are as under:
1. Hyundai Motors India Limited
2.Kamal Hyundai Shop No. 12B, 13A, 13B, GF, Plot No. 242, Hissa NO. 1m, Dhighe, Airoli, Navi Mumbai - 400 708
3. Family Motors - F1, Seventh Parisar, Off. Sarkhej-Gandhinagar Highway, Nr. Jaguar Showroom, Ahmedabad, Gujarat -382 481
Anand, Harish, Sumit Patel