Hyundai Motor India — Modi hyundai - thane (mumbai) - fraud

Address:

Thane, Maharashtra, 400607

Dear hyundai team,

Greetings of the day!
This is avidan bhalkar from thane (Mumbai)
Tell you short background i exchanged my car maruti swift around june 2015.
Took hyundai xcent s (O) from modi hyundai thane.

After 8months i wanted to exchange my xcent & upgrade my car so i booked hyundai verna fluidic 4s, in february, they gave discount as well of 1, 10, 000 because the manufacturing was of 2015, accepted.
I informed the sales manager i m out of india from 9th march, 2016 for a month for my official work, & she always cooperated very well, but before leaving i gave my xcent car to modi hyundai, thane, 2nd dealer car team 1st week of march roughly 2nd or 3rd march for 5lacs fixed the amount & informed me & they said would give the balance loan money to bank before 12th march, 2016 & difference they will pay me sales manager said.
When i came back to india & visited showroom on 8th april, 2016 i was told by the 2nd dealer car sales person she said & even the manager yogesh said that my loan amount is being closed & paid to mahindra finance & the car is also being sold to the other party on dussehra.
I was ok to know, this happened on 8th april, 2016 when i visited the modi hyundai showroom.
Later on 18th april, 2016 i wait to the mahindra finance to ask for my closure letter, they said amount is not paid.
Modi hyundai 2nd dealer car did a fraud sold my earlier car & didn't pay my money to bank also, because of the i had to pay for my emi on march as well because they didn't pay, to bank same they were about to do for april again & break my trust & sold my car also to 3rd party without making payment.
Bank person told me as your emi is 20th of every month we can close also of they give us cheque.
I spoke to yogesh (2nd hand car manager) he sent 1 sales person niraj with a cheque of 4, 82, 000 date was mentioned 12th april & i was being informed paid & wrong communication & sold the car such fraud happened & my loan amount was 4, 87, 000
My emi would be affected & my cibil score would crash & cheque return due to their irresponsibility of the showroom staff.
I had to request the bank continuously & beg to stop the ecs & give them letter if modi hyundai doesn't pay i will be charged for all penalty charges. How disgusting it can be.
Car sold without making payment to bank & myself & bank doesn't even know about it.
Sold my car & didnt pay bank also the amount, fraud.
They paid on 21st april after my ecs date but i was safe because i gave bank letter & requested them & these cheap people didn't bothered to do anythg, no communication among themselves & trying to do business.
*still i didn't file a police case or call up media for such fraud.*
In next few days i got a call for a opportunity international for work.
I was sad to inform them i m sad to say i need to cancel the car.
They did all behaviour this that & take the car we won't cancel & all
I said i have moving out of india with family they were like no we won't cancel & kept harassing me for 2 days & later when i asked them for refund as i paid them 39, 600 they gave me a cheque of 15, 900 i asked them few charges you put ok & it's a big amount you people cancelled.
They gave me stories saying you car was loss to us & 5lacs was including bonus i said when this happened, they where like no we messaged or mailed you, i said message chat we do & i have mentioned 5lacs for my xcent car you suppose to give & it was fixed.
Later i spoke to the sales person on phone & orally they said on will try & i was sure it was 5lacs only suddenly at the time of refund they deducted 23, 700.
Such a disgusting behaviour & harassment made me write this mail to you'll please help me to get my amount or my car, me my wife & 11month baby, my retired parents are without the car just because wrong things don't by modi hyundai thane & harassed us alot & did fraud & very very late paid to bank.
23, 700 (New car paid amount) + 15, 760 (March emi) + my daily visit as they made me run almost every day costed me a lot & these people are making fun of all this.
I gave them references also & they said you will get their discount amount part to you for each clients you give & said not to disclose it to anyone.
I gave them 2 customer's
Sheetal sable & mukesh tripathi & amount of 35, 000 was also not paid.
They told me their calculations, i don't know, but pending with them & they give reason everyday of paying you, director not there & all or some of the other reason.
Small request please take necessary actions on these unprofessional people or else i need to file a case of mental harassment they did to me & family is suffering without the car.

I asked them for break up of deductions no mail was sent to me or given to my wife handy when she visited showroom to collect the cheque, over the phone it's was ready they said.
Such unprofessional people & irresponsible people working & no one is bothered just because hyundai is getting business.
Past experience when i took accessories for xcent & seat cover from showroom later after delivery some noise was coming, showroom people said go to service center (Majiwada) & when i went there they say who did your seat work in showroom go there, i was like what nonsense is this & told the person atleast to check & fix it properly i need to request for long & get it done.
What crap things are happening.
No one knows or has solution to it & solve.

I respected the owners who take your agency to market your best car, but would request them to take or hire skilled people who can value customers.
Who doesn't provide good customer service at all & for god sake do their quality or audit check as well on priority, they don't answer customer calls & he/she keeps continuously which i also seen & sales manager doing calling & they do timepass & avoid the calls or make fun of the caller whose calling such educated people are working.

I need a solution for it & want my money or car back, i am without the car because of modi hyundai, thane for creating all mess & disturbing my personal life & harassing me or else i need to file case against them for sure, if necessary actions are not being taken care.

Regards,
Avidan
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