ICICI Bank — Account hack refuse to take action

Address:	New Delhi, Delhi, 110070
Website:	Www.icici.com

My name is zorinpuia i am from mizoram. I rented house in kishan garh, vasant kunj new delhi. 110070. On 1st of june 2017 my bank account was hack. And there is a fraudulent charge on my account without my knowledge.

Around 2:15am i receive a text message regarding bank transaction alert on my cell phone. The moment i got an sms i call the bank but i can't get through to the customer care all line are busy. I try again 13 tume lucky i got a line to one of the bank representative. I told him about the concern and he checked my bank details and he block my card. But he said he can't help. Me. To get back the money he told me to call back at 8am and talk to the fraud department for the dispute. I can't wait and i call at 7am in the morning and ask me a number of question. I told them all about the case and they told me submit the dispute form along with the front side of my debit card and my id. At the same day i submit the document by online, and hard copy to the icici bank brunch in vasant kunj branch. I file the fir to the police statin in vasant kunj north police station.

From that day i keep calling icici bank everyday and they give me all the difference status. Even the customer care manager told me that he cant help me. But i dont want to give up and i call again. They told me that my money was charge under the merchant name reliance payment solutions. They told me to corporate reliance people and get the money back. I try to get reliance payment solutions phone no but i cant get anything from internet and. I end up with reliance mutual fund department but they can't help me anything about it.

On 6 of june 2017 i call the bank and they told me me that reliance don't want to release the money they cannot help me and also the supervisor of icici customer service told me that the complain which i made to them is already close and mark as customer share the debit card pin no to someone. This is just excuses. (Icici keep calling me before and. Asking me. The change my platinum debit card into coral card, a number of request from the icici i agree to change my debit card. It's only a couple of month i have this new card) i am surprise and i ask the bank didn't solve the case and without informing me why did they close case and mention the status as a complete lie.

Please help me for this concern i lost my saving money from my saving bank account icici. Please help me go get the money back. It been 15 days and no positive response from anyone icici bank. Reliance. Even no update from the police.

Here's the txn id jic[protected], jic[protected], jic[protected], jic[protected], jic[protected], jic[protected], jic[protected] & jic[protected]

The total amount deducted from my account is inr 37, 000. 8 transaction 7 time inr 5000 and 1 time inr 2000

I don't know how get in touch with the cyber crime cell i finally found email online but all the email cannot receive the mail i sent. Please look into my situation please help me.

14 of june 2017 yesterday i went to icici noise sector 1 where my icici account was open. They told me the case was already close. They told me to call customer care and reissue case. I take a chance and i call the icici customer care. The representative told me that i cannot reissue the case and he hung up on me.

Please let me. Know the suggestion what to do.

Thanks
Zorinpuia
+91 [protected]
[protected]@gmail.com