[Resolved]  ICICI Bank — Card Blocked without any info

Website:

www.icicibank.com/wealth-management/index.page

I’m DeepanChakkravarthy Wealth Mgmt Account holder of ICICI Bank since 2010 and would like connect with you and request your intervention to resolve the query with regards to credit card rewards.

My relationship with ICICI Bank are following

1. ICICI Savings Account – Wealth Mgmt - 2010
2. ICICI Emeralde Credit Card 3. ICICI Make my trip signature card 4. ICICI Forex Card holder 5. ICICI Trading Account 6. ICICI Amazon Pay Credit - 0008

With more than 6.6 lakh of offered credit limit towards my credit card, I had utilized the card across the world on multiple currencies. An my repayment track since issuance of the card was 100% on time till date since inception.

Recently I had utilized the Amazon co-branded credit card to purchase the gifts in Amazon with utmost cognizant to use for right spending within the allowed limit and ensure to make the whole outstanding payment of 3.5L at right time and during previous month.
Without any prior intimation, my amazon card was blocked and the rewards points are put on hold indefinitely, with the doubt of commercial transaction. I had reached out to my RMs related to this through emails and no response was received from them and my phone was not answered.

Raised a concern SR on the ICICI website and after 40 days there was an intimation email sent to me that the rewards will be kept on hold and a gentleman called me and updated that card will be blocked and rewards will be indefinitely wiped from the account.

Justification 1: I was not even intimated about any limit within the range I should utilize on a co-branded ecommerce card and I read the statement fully and absolutely no capping of rewards was mentioned anywhere. (When this question was asked no response from the escalation officer and said “According to our guidelines, the card is blocked)

Justification 2: During the statement generation, the rewards points and the outstanding amount were clearly mentioned to repay, I ensure to pay the whole outstanding on time. Even statement got generated with the full rewards but Bank only considered the repayment of the outstanding amt but investigating why should bank offer reward the points. It was a planned execution towards the customer by offering a higher credit limit and appraising the curiosity of the customer to spend in e-com sites without any capping and finally ensured that the customer has re-paid the whole amount and subsequently the action was taken to block the card and wipe the rewards points. I had requested the escalation officer (Thushar) to share why this was performed without even a single message to customer directly or the RM was not even able to respond my asks. An I had requested to share the clause where the capping has been mentioned in the agreement / statement. (When this questions was asked no response from the escalation officer and replied “According to our guidelines, the card is blocked. And the words/language used by the escalation officer was not every premier and professional in handling the sensitive query as I it gave me an impression as I’m being a defaulter of 3.5 Lakh outstanding payment.

Justification 3: Finally, It was a fruitful and seamless experience in using ICICI relationship both locally and during international business travels, also I ensure to maintain a premier relationship with ICICI on every customer conduct while utilizing the best offers/benefit ICICI Offers and ensure to make the payment well ahead of time and maintained 100% on-time payment track history in last 10 years.