[Resolved]  ICICI Bank — fraud transaction on credit card

Address:

Dehradun, Uttarakhand, 248003

On 05 aug 17 at 10.59 i recieved message on my registered mobile about that "purchase of INR 7, 899.00 on debit card linked to my ICICI acct xx3103. Since the purchase was not done by me i immediately reported the matter to bank vide SR[protected], SR[protected] AND SR[protected]. It is confirmed that both the debit cards linked to my account are safe with us and no purchase has been done by us. I have reported the matter to police also at Dehradun.

2. I noticed that another message had come on my mobile that " Your payment (Id[protected] of Rs 7899.00 for Buyer is successful. Contact [protected]@payumoney.com for more info. This seems to be a fictitious site as site is not reachable through google.

3. Since the fraudulent purchase done from my account is due to the security lapses by bank, I request that the amount may be remitted back in my account at the earliest.
4. I am not satisfied with the response of your redressal team which says that dispute for INR 7899/- on account xx3103 has been declined as the transaction was authenticated with a 3 D secure PIN ( i recieved SMS on my registered mobile number).
5. I request you to look into the matter and provide me details of this transaction since should be a cause of worry to you also if 3 D secured transaction is being performed without the knowledge of account/card holder. I am keen to take up this matter to consumer court also as the transaction is not due to lapse from my side and bank should remit it