[Resolved] ICICI Bank — home loan and related cheating

tilakraj291

from Mumbai, Maharashtra

Address:

Raiger Pura Delhi, New Delhi, Delhi, 110005

I had took the homeloan from icici bank vide loan account no lbnod[protected]
While taking the loan they had told only 5000 and gst will charges, howvere they dedcuted my account for all the fees like legal file etc and about 18000 was charged, which was not promised.

They also fiorced me opening a bank account for disbursal and therten to destroy my cibil if not agreed and complaint of that person to icici bank, they had done nothing.

Recently rbi reduced the rates, i asked icici to change the interest rates, they told it is fixed for one year, i am amazed to see this it was never informed and communicated.
Then i send number of mails to icici bank but they are not doing anything.

I had requested for foreclosure and they are emailing me for vsiiting the centre for the same, which is not required, the document is simple and need to send only the same documents were send by the earlier bank easily over email only, they only punishing me for taking loans from them

They also not giving my loan under pm scheme and i was feeled fully cheated and i am sure this bank is worst bank i ever seen.

This happen to person who is from consumer department of central goverment

Tilak raj
Sc b
Bis, moca

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Nov 13, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 11, 2019

Updated by tilakraj291 Earlier communication as below

Dear Customer

Thank you for writing to ICICI Bank. We acknowledge the receipt of your communication.

We will attend and revert to your email in 2 business days.

Disclaimer :- This is an auto generated e-mail. Kindly do not reply on this mail.

Regards
Customer Service Team
ICICI Bank.

----- Original Message -----
From: Tilak Raj <[protected]@gmail.com>
To: customer.[protected]@icicibank.com
Sent: Thursday, January 10, 2019 11:45:31 AM GMT+05:30
Subject: 000F3aE35NQ0FQJ4:Re ICICI Bank Home loan Account XXXXXXXX9251

>The mail is silent about deduction of 8897
>Fromnly account and when 6136 taken as the processing charges why 5900
>again deducted you are taking money anything
>
>And again the interest certificate with my name only
>Tilak raj
>
>On Thu, 10 Jan 2019, 11:42 <customer.[protected]@icicibank.com wrote:
>
>> Dear Customer,
>>
>>
>>
>> We understand your concern.
>>
>>
>>
>> With reference to your e-mail, we have enclosed the soft copy of statement
>> of IT[protected] for your reference.
>>
>>
>>
>> We inform you that, through cheque 126941 amount is 6, 136, deducted as
>> processing fee is 5, 900, CIBIL report charges 118 and cersai fee is 118.
>>
>>
>>
>> As per the process administrative charges are deducted through cheque
>> 126949 Rs. 5, 900.
>>
>>
>>
>> Further clarification please visit the nearest ICICI loan service branch
>> and collect the SOA.
>>
>>
>>
>> We request you to look for the nearest ICICI Bank Loan Servicing Branch on
>> our website www.icicibank.com >> Find ATM/Branch.
>>
>> We thank you for giving us an opportunity to be of service to you.
>>
>> Sincerely,
>>
>> Ram Charan
>> Customer Service Officer
>> ICICI Bank Limited
>>
>> NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID,
>> Password or URN with anyone, even if the caller claims to be a bank
>> employee. Sharing these details can lead to unauthorised access to your
>> account.
>>
>> /
>>
>>
>>
>> On 1/8/2019 5:30 PM, LALITA null . NULL wrote:
>>
>> dear Sir,
>>
>>
>> With respect of the above loan amount taken, it was here to mention that
>> there is deduction of 5900 from my account and it was informed it was the
>> Admin charges for the legal.
>>
>>
>> however, during the process of the loan, i already paid Rs 6136/- admin
>> charges for which it was informed and confirmed that it is the complete
>> charges and no furthur charges will be taken.
>>
>>
>> Please refund the amount as it was not there to deduct.
>>
>>
>> please also issue me interest certificate for the year 2018-19 as the
>> payment being done from my account TILAK RAJ (syndicate bank) as whole
>> payment of the loan will be paid by me only.
>>
>>
>> POlease do the nedful
>>
>>
>> TILAK RAJ
>>

Verified Support

Oct 13, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team