ICICI Bank — issue in payment of my degree certificate fee

Address:	Medak, Andhra Pradesh, 522502
Website:	KLU/eazypay

Dear care team,
Please look into my certificate fee payment of 1012 rupees towards klu guntur district, a. P., india, through eazypay. The transaction ref id: [protected], date:july-25-2017, time: 14:41. The transaction shows successful but the management says the money/fee is not credited to them. Where is my money? I have done a transaction using my sbi account, the sbi says the transaction is successful we can not do much. When contacted icici customer care they say we are not responsible for eazypay, then who is responsible for eazypay transactions? Why so careless? Why are you encouraging third-party untrustable apps? Don't i want to know the status? This is hard earned money, not by looting. I am a student try to understand my concern, either the eazypay or sbi is responsible but if both of you don't want to look into this account it is terrible and frauding your own customers.