ICICI Bank — Name change in my existing SBI Account with them

hardev singh batra

from Ludhiana, Punjab

Address:

Ludhiana, Punjab, 141012

Sir, i am maintaining my SB A/c with ICICI Bank Mohali Punjab.Recently I approached one of their branch in Ludhiana and requested them to change my name in my SB a/c. I submitted them all the required documents like copy of the new passport and PAN No. with regards to my new name and address but my request was not accepted by theme and I was advised to get a copy of the Government Gazette for name change.I do not know what the Gazette is and how the name is changed in it .
I surprised that all the other banks like SBI, PSB, Kotak Mohindra Bank, HDFC Bank, PNB have changed my name in their records on the submission of the above documents but why ICICI Bank is not accepting my request.
I want to know further whether same guidelines apply for all the banks for changing the name or it depends upon bank to bank .?

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ICICI Bank customer support has been notified about the posted complaint.

May 16, 2017

Updated by hardev singh batra Sir, i am maintaining my PPF account with ICICI Bank, which I want to transfer to another bank.I submitted my request to ICICI Bank for doing the needful but I was advised to approach the bank where the account is to be transferred.
Kindly inform me the correct position and what the formalities the bank has to observe while transferring such accounts from one bank to another as most of the bank do not know exactly the procedure .