[Resolved]  ICICI Bank — Unauthorised PayPal Transactions

Address:

Chennai, Tamil Nadu

Hi, My name is Rubi, Resident of India. I hold a salaried account in ICICI bank. Unauthorized transactions happened from my account on 16/12/2013. I got first alert message on mobile at 8.40AM saying you have made a Debit card purchase of INR64.73 Info.VIN*PAYPAL. Afternoon at 3.09PM at a time I got 2 messages saying you have made a Debit card purchase of INR2, 717.74 Info.VIN*PAYPAL. I lost 5498/- rupees from my account. Transaction details are attached below. Immediately I tried to transfer the remaining amount to another account. At that time it stopped me saying your Debit card is not active, but for my best information I haven’t blocked my Debit card. I called Customer care immediately. I had to wait for a long time to connect to the customer care. After connecting to the executive I said him my problem. Instead of assisting me he said he has to speak to his senior manager regarding this and he kept me on hold. For a long time he did not return because of which, the call got disconnected automatically. Again I had to wait for a long time to get connected to the customer care. Twice it got disconnected because of ICICI line issues. After having the tough time with the customer care I directly went to nearest ICICI Bank to register my complaint. I went to the complaint section. Even after telling her that it is an emergency she made me wait. Finally, after sometime she took my complaint. But the response which I got from her side was really very poor. No assurance was given to me when I asked for it. She told me that my Debit card is temporarily blocked so I asked her to block it permanently. My account number is[protected] and my Debit card number is [protected]. My complaint reference number with ICICI bank is SR[protected]. I am posting this complaint here with great hopes. Please help me find Justice. You can contact me for further reference or any evidence at [protected]@gmail.com Name: Rubi Saha Contact No: +91 [protected] Current Address: Golden flats Mogapair East Chennai 600058