ICICI Bank — Worst customer service and company not cancelling my card

Address:	400095
Website:	www.icicibank.in

Hello

As per this your mail when I called your customer service and spoke to Faizan Akbar ali Khan dated 8 mar 2017 at 5pm and when I asked for this reference number and I am informed that your bank cannot close this credit card when I have this request for closure 5 mar 2017 there was a fraud with Lynda.com for usd 359.88 was charged when I called Icici to notify abt th fraud they stated it's dispute and also stated that I need tos end a signed document signed abt it which I did I also spoke to Lynda.com they reverted immidiatly and credited usd 359.88 as per the card service system under fraud or dispute I am not suppose to bare any charges or exchange rates or interest and I spoke to your customer service for 30 minutes when I asked why I cannot cancel the agent disconnect the phone on me. I will need a compensation of this horrible service as usual and I need my credit card close as if now I am also writing this email to consumer bureau.

SR[protected] Dear Customer, Your Credit Card trxn dispute has been registered on 05-MAR-17. Decision will be informed in 9 days as per Visa/Master guidelines.

Please close my credit card as there was fraud per reference SR[protected]

Regards
Sheetal joshi
[protected]

[protected] Forwarded message[protected]
From:
Date: Thu, 2 Mar 2017 at 11:10
Subject: Re: 00081aCB7C1FWSGB:Worst service and bank ever
To:

Dear Customer,
We understand your concern .

Your request for the cancellation of credit card account has been raised through the Service Reference Number SR[protected] and the request is under process.

This request will be processed by March 06, 2017 .

In the future, you may also contact us through our Customer Care or write to us after logging on to the Internet Banking channel.

Note: We request you to redeem the reward points accumulated against your credit card account before cancellation as the points will be purged off on cancellation.

Hand-picked Rewards Scheme, Catalogue based redemption on PAYBACK Rewards Scheme and ICICI Bank Rewards Scheme, a Redemption Facilitation Fee of Rs.99.00 with Service Tax and for Online and in-store redemption on PAYBACK Rewards Scheme(redemption on PAYBACK Partner Brands like www.bookmyshow.com and www.makemytrip.com and in-store partners like Big Bazaar and HPCL), a Redemption Facilitation Fee of Rs.25.00 with Service Tax is applicable.

You may also contact us through our Customer Care or write to us after logging on to the Internet Banking channel.

We thank you for giving us an opportunity to be of service to you.

Sincerely,
S.Narasimha Rao
Customer Service Officer
ICICI Bank Ltd

I hold a credit card with Icici ending with 1022 and would like to close the card as I would like to end services with you

I have made my full payment RS41900

I don't expect anything as I haven't been given anything from you guys apart from pathetic services.

Please accept my closure request with this card