ICICI Direct — losing physical share certificates

Dear sir/mam, veena panjiar would like to inform you that i have sent the shares to icici bank on 29th september for dematerialization but it is not deposited in my demat account till date. Please look into the matter.

I have raised sr for the same sr[protected]Which has been escalated to 2nd level) but the cpc-dmat services is not doing anything regarding it. The branch (Darbhanga branch) had sent the physical shares to cpc dmat services along with pod number u[protected], also the soft copies had benn sent regarding what had been sent to cpc services regarding pod, details of shares, date when it was sent, where it was sent by mr. Gautam ji but still cpc dmat services is askinhg for pod copy. Is it even relevent? When the pod number clearly shows that it has been delivered to icici bank ltd. Cpc dmat services, andheri east, mumbai-400072

The status shown in website is that the shares had been received by company. I had also called the cpc dmat services but till now no resolution is provided.
It has been confirmed by the h. O of icici bank that the certificates are not traceable.
I am attaching the drf forms of the shares.
Shares name:

1. Reliance industries -72 shares

2. Reliance communication venture ltd.- 18 shares

3. Reliance energy - 1 share

4. Reliance power limited -4 shares