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ICICI Prudential Life Insurance Complaints & Reviews

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Updated: Feb 6, 2026
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ICICI Prudential Life Insurance reviews & complaints page 4

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S
sumit raswant
from Delhi, Delhi
May 21, 2023
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Complaint for Wrong Insurance for Rs.300,000/-

ICICI Prudential Life Insurance — Complaint for wrong insurance for rs.300, 000/-
S
sumit raswant
from Delhi, Delhi
Apr 11, 2023
May 13, 2023
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I was paying premium of my previous policy of rs.3000/- monthly with icici prudential. But staff shradha ([protected]) from pushp vihar branch told me to close & continue with same new signature policy with 1 time investment...
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jedhe.kuldeep
May 11, 2023
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Request you to please delink my pan number from IRDAI portal.
Details : Name : KULDEEP JEDHE Pan Number :AXCPJ0349N
Agency Code :1214927
Insurer : ICICI PRUDENTIAL LIFE INSURANCE. Kindly do the needful and confirm on same.

Kindly deactivate my agent code and pan number from IRDAI portal.

Regards,
Kuldeep Jedhe
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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    S
    sumit raswant
    from Delhi, Delhi
    Apr 11, 2023
    May 13, 2023
    This thread was updated on May 13, 2023
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    Complaint for wrong insurance for rs.300, 000/-

    I was paying premium of my previous policy of rs.3000/- monthly with icici prudential. But staff shradha ([protected]) from pushp vihar branch told me to close & continue with same new signature policy with 1 time investment of fund value - 300, 000.
    After one year i start getting mail from icici prudential & verbal communication to pay rs.25000/month from 26th sept'20. As my earning is not more than 40, 000/month, so...
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    K
    KiranKK1
    Apr 5, 2023
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    I have ICICI Wealth Builder Policy number 17669712 which matured on 31/03/2023 with a fund value shown around Rs. 5.9Lakh on the maturity date, however, ICICI delayed the credit of the amount settlement to my account, and to my surprise, the settlement happened with a delay of 5 days i.e., 5/4/2023 where the value was credited only 5.6Lakh when I called the call center and requested why there is a difference, they neither supported me with fund statements nor why there is value erosion and like this how many customers are taken for a ride? The only reply was they cant serve my request anymore because the policy was matured and settled. This is a serious allegation of not sharing the fund statements on maturity to customers but delaying the payments to drop in value so ICICI can gain out of this. This needs to be investigated and justice to be done to customers.
    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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      S
      SASHIDHAR B
      from Hyderabad, Andhra Pradesh
      Mar 27, 2023
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      Address: Karthikeya Residency, Kukatpally

      Hi,
      I received a call from [protected] today stating that I purchased an icici prudential insurance in 2014 and that I must pay INR 50, 000 for two years, totaling one lakh, if I am to receive INR 335, 000. 18263240 is the insurance number.I don't recall ever taking such a strategy. Please verify its validity.
      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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        S
        Sayar12
        Mar 22, 2023
        Mar 23, 2023
        This thread was updated on Mar 23, 2023
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        Address: 32/23 P.B. Road,Kumar Garden,Behala,Kolkata-700034

        I'm not attending the exam as because I'm not interested in this I'm preparing for other exam my Pan no is CXAPC9593H& my application no for exam is 537589 plz cancel this exam as soon as possible
        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
        And I'm not suitable for this job my health is not good for this position I want to cancel this
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          D
          DIKSHA DAS
          Mar 9, 2023
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          Hi, I'm Diksha Das an Ex employee of ICICI Prudential life insurance. I worked in this organization from 08-Jan-2018 to 22-Apr-2018. Due to health reasons i had to leave the organization without resignation. Now i need the document pertaining to the separation from the organization.
          Please find EMP details as follows
          Name: Diksha Das
          EMP ID: 5053154
          Mail ID: [protected]@gmail.com
          Ph No: [protected].

          Please provide the separation document from the organization.
          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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            G
            Gali Madhavi
            Feb 27, 2023
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            They mentioned that I have taken policy with icici prudential smart life ULIP policy.
            Policy No: 1826 3240
            Date of purchase: 31 mar 2014
            Policy amount: 50000 policy ( now it has grown nearly to 2 L)

            Call received from this Number # [protected]

            Please take action on this people to avoid fraud call.
            ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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              D
              Deepikachandiran
              from Vellore, Tamil Nadu
              Feb 24, 2023
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              Dear sir /madam
              I requested you to remove my pan card from IRDA but it was not removed yet the status also not changed please do change it with in an hour because it causes trouble in my new career
              ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                D
                Deepikachandiran
                from Vellore, Tamil Nadu
                Feb 24, 2023
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                Dear sir/mam
                I'm Deepika, I was working as an advisor in ICICI prudential Life insurance company, but now I'm not working in that. So I request you to remove my pan ( DEYPD0637D) in IRDA PORTAL because currently I'm going to join in HDFC Ergo I have some trouble with this so I request you to remove my pan card details from the portal as soon as possible
                ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                  shilpa.kuila06
                  Feb 21, 2023
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                  I am an ex- employee of ICICI Prudential. I tried connecting through Askhr but till date have not received any response and neither there is any other way to connect. Appreciate if someone can please look into this and help in assisting to get my relieving letter.
                  ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                    pavanpappu
                    from Hyderabad, Telangana
                    Feb 18, 2023
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                    Extra amount deducted in refund amount for policy E7255120

                    These guys relationship managers seems to be most untrained professionals. Initially i took policy for 13 yrs but i want to modify for 14 yrs. unfortunately i already paid for 13yrs policy But by that time it was not processed yet. One of the relationship manager said that if you want change the term you can mail to [protected]@iciciprulife.com and they will assist but first upload documents to process and then you can change.
                    But after...
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                    J
                    Jabeeny
                    Feb 4, 2023
                    Jan 9, 2024
                    This thread was updated on Jan 9, 2024
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                    Received fraud calls to pay 1L

                    Hi Sir\Madam,

                    I have received call from people saying that they are icici prudential policy representatives today (on 4th Feb 2023)

                    Details:
                    Scammer Ruhi Icici Prudential ([protected])
                    Nitin Sharma ([protected])

                    They mentioned that I have taken policy with icici prudential smart life ULIP policy.
                    Policy No: 1826 3240
                    Date of purchase: 31 mar 2014
                    Policy amount:...
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                    A
                    abkiob
                    from Kolkata, West Bengal
                    Feb 3, 2023
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                    Address: MUMBAI

                    I abhay kumar have taken term insurance policy number 61391719 for rs. 75 lakh on 30.11.2019 and paying insurance regularly. Last premium was due on 30.11.2022 and i have paid premium 2 days beyond the grace period and insurer advised me to go under medical test. Post medical test the insurer has hiked the premium amount by Rs. 4137/- as my suger level found at 130 in fasting and all other things are found normal. Is it correct? the policy is continued for last three years and in future if any body will suffer from any deasease then premium will be hilked? this is not acceptable and beyond the norms of insurance company. Please advise/take suitable action against the insurer.
                    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                      GopiNa
                      from Kanchipuram, Tamil Nadu
                      Jan 27, 2023
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                      Address: no:98B sundarar street, Appavu nager, Orikkai, knchipuram 631502

                      Dear Sir,

                      Greetings of the Day !!

                      This is my ICICI account number:
                      GOPINATHAN NALLATHAMBI

                      In my account every month auto debited Rs. 100/- since 2018, Kindly clarify the details.

                      Below items was transaction details:

                      12/12/2022 IPRUGTP-NCA-SR[protected]SI 100.00
                      17/11/2022 IPRUGTP-NCA-SR[protected]SI 100.00

                      Kindly help and resolve the issue, unable to reach them on customer services

                      Regards,
                      Gopinathan
                      Cell: +91 [protected]
                      Pan Number: BAMPG2155H
                      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                        R
                        Rakesh judge
                        from Patna, Bihar
                        Jan 26, 2023
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                        Address: Icici Prudential life insurance, Branch Ranchi Road Bihar Sharif Nalanda Bihar

                        Pl remove my PAN AHXPJ9734C from IRDAI PORTAL because agent code already Terminated on 16/01/2015 and irdai License was expired & as on Current I am a central Govt Employee with MEA.
                        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                          Ananthkhoday
                          from Bengaluru, Karnataka
                          Dec 24, 2022
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                          Address: 17th cross, malleshwaram
                          Website: www.iciciprulife.com

                          Dear sir / madam,

                          My name is Anantha. I have Hold a Policy in u r icici pru future perfect 21353060 OS07657214 FOR CLOSED. Before Corona i have paid 32months amount. IAfter Corona i don't have money to continue policy for long time. now i need to settle the what i have paid amount to policy.

                          Regards
                          Ananth
                          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                            Amit2900
                            from Sri Ganganagar, Rajasthan
                            Dec 19, 2022
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                            Every month deducted 100 rs. under IPRUGTP PHBG

                            Address: mumbai

                            Money debited from my account since april 2018...I don't know about this transaction and i had not activated this plan ever......
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                            ObliviousAlive
                            from Thane, Maharashtra
                            Nov 11, 2022
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                            Address: Thane

                            OB19998222 Application number
                            I applied online for ICICI Life Insurance ISmart Term Plan in middle of October 2022. Paid premium of Rs 26287.

                            I was asked to undergo medical test at designated lab. I was specifically asked in writing by medical service provider NOT to fast.
                            I went ahead and gave medical tests at lab without fasting.
                            Now they reverted back that your fasting blood sugar is high although they never asked to fast.
                            They send me revised counter offer with very high premium.

                            I have written numerous emails and have spoken with so many customer care executives but they are not resolving the issue. They are not even acknowledging the issue and asking to pay higher amount.

                            I am attaching few relevant emails.

                            I have even escalated till grievance committee group. Seems they hardly care. They are not refunding premium paid nor ready to take fasting blood sugar.

                            I feel humiliated and harassed and begging for my own money.
                            ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                              V
                              Oct 27, 2022
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                              Dear sir,
                              I want to tell you that sitting arrangement, computer system or internet arrangement of exam hall centerNSEIT LTD guna guru kripa complex and the behavior of TA MR. SHIVAM GURJAR is very bad

                              Because my two candidates of icici prudential life insurance co. ltd
                              had exam yesterday so they just facing a lot of problems like system not login at the proper time and internet not working properly or power on/off automatically due to both candidates are not qualify in the exam so i request to you plz do the needful action as soon as possible

                              note - And here it is also said to pass the exam by taking money.

                              candidates detail are below-

                              candidates name - 1)Manjula jain / Urn no. is - ICII[protected]
                              2)Simarjeet kaur / Urn no. is-ICII[protected]
                              ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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