ICICI Prudential Life Insurance Complaints & Reviews

I am being dodging from one employee to another but nobody is assisting with proper response and respectfully. All of the employees got no manners how to respond customers. When i am mentioning from front that i am in cst time zone give me time accordingly this "Simran Arora" messaged me with 1 to 5 PM, which is night at our side. This is how you deal with NRI clients???

Here i am approaching consumer forum but i might have to file police complaint in India as we have invested alot of money which are in loss due to no assistance since 2 yrs. Attaching below the communication screenshots with Himanshu Jha and Simran Arora

Dear Sir
I had taken an insurance from ICICI prudential whose policy is 11398385. I paid premium in this policy continuously for 15 years. I received the maturity of this policy on[protected] in which only Rs 217568 was paid to me whereas the fund value of this policy was above Rs 4 lakh. I had seen this fund value a day before and also on the day when the payment was to be made. The company is now saying that you have been paid as per the fund value whereas the return of the fund performance of invest in which the money is invested is 10% and 8%. Now Company totally wrong and fraud with me. how it is possible that before on day the maturity fund is collapse and my maturity reduce Rs 4 lakhs to Rs 271568
Therefore, you are requested to please take strict action against the company and get my full money back.

Naveen Kumar Kesherwani
[protected]

SIR Delete my URN No ICII[protected] from IRDA Portal
also delete PAN Card No BHQPP3019J
as i am facing some problem in another portal...

ICICI Prudential is turning out to be a real fraud entity. This shameless company sends a mail for digital life verification with a link that doesn't work. On top of that these fraudsters have blocked my registered mail id and the mails which are sent to [protected]@iciciprulife.com is neither responded nor acknowledged. They just want to stop my payment. Just want to loot investors' money.

Please remove my pan in irda portal

ICICI PRUDENTIAL LIFE has an agency name Visa Insurance Chennai...

Recently an employee contacted and mis used my details n applied for two insurance without my knowledge...

I mailed ICICI PRUDENTIAL so many times saying that I want to cancel those insurance...but icici fails and favouring those cheat employees...
Replying me this is not you email id...I don't know who's mail I'd they used...

I explained. But still ICICI favouring Frauds

Policy no ICICI PRUDENTIAL LIFE has an agency name Visa Insurance Chennai...

Recently an employee contacted and mis used my details n applied for two insurance without my knowledge...

I mailed ICICI PRUDENTIAL so many times saying that I want to cancel those insurance...but icici fails and favouring those cheat employees...
Replying me this is not you email id...I don't know who's mail I'd they used...

I explained. but still ICICI PRUDENTIAL favouring those frauds...

Policy no
H8977277
I0713318

Both not taken by me..

By Lekha Reena

I am Lekha Reena I0713318 recently a know person unwanted pushed me into this policy asking me to help them to fulfill their Target on December 2023...They took some details of me applied on their own...they promised me to refund but again they applied one more policy...they took Gpay of mine again... totally took 10000 guided me how to speak and now they are not giving money back...

One of friend told me to upload those Audi in YouTube and consumercomplaints.in...

Pls help me and resolve my issue..I want my money back...

Agent name :
Kalpana
Mob [protected]

Icici Employee name :
Rajendra Deivasree
Mob. [protected]

Subject policy was surrendered and completed the lock in period of 5 Years on 24-Dec-23. Since then, I am regular contact with Back office and Customer care for repayment on my NRE Saving account. Today is 10-Jan-2024 and I have following experiences to highlight:
1 Back office and Customer care are not aligned
2 they claim that repayment was made on 26th but account was frozen.
3 they issued a cheque to my domestic...

Got a similar call today
Policy Number: 55962365
Date of purchase: 31 Mar 2014
Policy amount: 50000 policy (now it has grown nearly to 8 L)

Respected sir,

My name is Monu pal, i have joined Icici Prudential life insurance company limited as an employee 5 years back. I haven't doing any business for that company. My license validity also expired. But my pan number looked up in irda portal.

Applicant name- Monu pal
Father name- Rajbeer Singh
Date of birth- 04 April 1985
License no 1145445
Certificate no -
Type individual
Business information
Insurer name- Icici Prudential life insurance company ltd
Agency code:ICI01292777
Category life

Kindly delete my pan number in irda portal. Thank you.

With regards

Monu pal

Sir i request to you, please remove my pan card from IRDA

NAME - MONU PAL
PAN - AYYPP9779R
MOBILE - [protected]

Dear Sir/Madam,
I am an NRE customer with two ICICI PRU LIFE policies.
Just to let you know, I received an email from the branch manager, of ICICI Pru Life Madurai branch, saying they work at ICICI Prudential Madurai.
They asked me to surrender my guaranteed wealth protector policy.
They are saying that the ICICI prudential Mumbai office authorizes them.
They know all the details of my policy.
Please take action on Amrish Kumar B
Another person J. Vincy with a mobile number stated in the ICICIPRU email, [protected] is also calling me and asking me to surrender my policy.
Please confirm the credentials of Amrish Kumar B. DM - ICICIPRU and J.Vincy.
I would like to read the enclosed mail from Amrish Kumar, ICICIPRU.
Branch Manager
Madurai
ph:no: [protected]
I am expecting your reply on this matter.
I sent two emails to ICICIPRU Life but no reply.
I am taking this to court if you are not giving a proper reply.
Thank you,
Dr. Kannan

I am receiving calls from ICICI Prudential Life Insurance offices located in Chennai, Madurai, and Coimbatore to surrender my policy before maturity. Even the ICICI Pru branch manager is involved in this issue. They are calling and asking me to close the existing policy and reinvest in other insurance policies. I suspect this is a scam. It is unethical. They know all the details of my policy number, fund allocations, policy numbers my mobile number, etc., despite repeated complaints to customer care, ICICI Pru Life no action has been taken. I also received an email from Amrish Kumar B, Branch Manager ICICI Pru Life Madurai, in his email there is a relationship manager called J Vincy who called me and asked me to reinvest my policy. I suspect that they are agents working under ICICI Pru LIfe who frequently contact the policyholders to terminate the policy. If the policy is completed, then ICICI Pru Life has to pay the policyholder with bonuses and other extra amounts (wealth boosters).

I was guided by ICICI Prudential staff to liquidate my tax-free investments (NRE FDs and another ICICI Prudential policy) with ICICI and purchase their SARAL Pension policy. While all the benefits of policy were explained to me the tax implications were conveniently not explained, I have cancelled my policy after noting TDS deduction from the first annuity payout, but ICICI is refusing to pay interest for the duration my funds were locked under the policy. I have received the first annuity amount with TDS deduction, and the original adjusted amount (minus first annuity payout) but ICICI is refusing to pay interest for the duration my original investment funds were locked with them. Their comeback is that the policy document was shared with me and I should have read the tiny footprint that mentions about TDS. Well it does for NRE FDs as well but while promoting NRE FDs to me the bank staff were eager to call out tax free benefits. Clearly a case of fraudulent advice and duping clients.

I have an existing NRE account with ICICI. When I visited my branch for some general query, unrelated to my account, I was encouraged by the branch staff to liquidate my existing policy with ICICI Prudential along with some of my FDs, all of which were not subject to TDS, and purchase a ICICI Prudential Policy for which annuity return is subject to TDS. The branch staff clearly knew about this but did not highlight this to me and instead misguided me on a so called "better investment". While my original investment has been returned after my complaint, the bank is refusing to pay interest for the first 12 months. I received the TDS deduction advice along with the first annuity payout. I consider this as an unethical practice with staff motivated by their commission payout while clearly aware of the TDS implication and subjecting me to file tax returns for life to claim back part of the TDS deduction.

Please revoke my agent code ie ICI01355013

Hi Team, I have submitted application for Iciciprulife policy with application I’d : OB22663823. But after payment I wanted to cancel policy so I have emailed them. In place of cancellation they have created one more application OB2266072 which I never asked for. And started harassing me with why you want to cancel. Even I have mentioned all details in email itself. Somewhere they found my documents and used them to complete policy. I have not given any documents to them still not sure how they got my docs .

I received call from lady was saying from ICICI prudential she was saying that I have taken policy no. 18263240 in March 2014 and I have paid only one premium now if I part two installments then I will get 3.5 lakh .she was asking me to contact Vinodkumar Shriwastav .
Please check whether they are fraud .

Dear Team,

I (Atul Salvi) received a call today 28th Sep 2023 around 12:45 PM. They told me that I have removed on ICICI life insurance policy on 31st March 2014 which was about to matured on 31st March 2024. However, this policy is cancelled as only one premium of 50000 was paid by me where I was about to pay total 5 premium.

They asked me reason as why I have not paid the remaining premium amount was there...

Please remove my PAN card in IRDA agency Code My PAN number is AESPV2345H and agency number ICI01432594