[Resolved]  IFB — 6 KG Automatic Front Load WM - Horrible service

Horrible Customer Service I raised a complaint on the 29th of December 2015 (Ticket number [protected]) for the door knob not functioning and general servicing. I was informed it will attended in 24 hours. It is more than 48 hours now and I havn't had a word from IFB. The service is going from Bad to WORSE... I am better off with either Siemens or Bosch... When I called your toll free number they only want to talk about how much it will cost for a technician to come home. ZERO empathy... Spoke to Suresh the floor supervisor and he was horrible... No apology for the delay neither did he want to help me out with the problem.
Was this information helpful?
No (0)
Yes (0)
Mar 16, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2016
IFB Industries Customer Care's response
Dear Viral,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6869
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information