[Resolved] IFB — IFB Dishwasher Neptune not working since 2011 | |||
I have bought the IFB Dishwasher Neptune in 2011. From the day 1 I have problem following are the complaint number from Dec 2011. Problem is Heavy White patch on the vessels not inside the Dishwasher outlines. Few engineers said it was due to the HARDNESS of the water, so I bought a filter and then also same problem. Then they changed the salt levels and L1 L2 …. L5 all combinations, then no use same problem exists. Customer ID 3167519 Complaint Numbers: 12509490 11864969 11515368 10166861 9717250 9823274 9774716 9717250 9576394 9526925 9440014 9316111 9227707 9201290 9146995 8988658 8890442 8620712 [protected]/12/2011 Many technician visited and try to resolve the issue in the Dishwasher but they were not able to do that. I have asked for the replacement to the new one or else upgrade to the new one. So that at least this problem can solved. I have raised many complaints nothing works, can you please help me on this problem. Was this information helpful? | |||
Mar 20, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 08, 2014 IFB Industries Customer Care's response Dear Mr. Dinesh Kumar, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support May 12, 2014 IFB Industries Customer Care's response Dear Mr. Dinesh Kumar, This is to kindly inform you, that your Dishwasher has been checked by our service ambassadors and they have confirmed your machine is working fine. The white patches on the vessels is only because of the excess water hardness in your area. If the water hardness problem is resolved, you will get perfect wash quality from your Dishwasher Machine. We regret the inconvenience caused to you and assure you our best services. IFB Team | |||
 2 Comments | |||
Comments
In my area its not that I am only have dishwasher, My neighbour has Siemens dishwasher, and also I am using washing machine, in that I not having any issues. This is completely irresponsible answer that just blame it on water. Inside dishwasher there are no white ptaches.
Now i have to file the case. If IFB let it confirm that it they can resolve. I am very much on to go legal.
Awaiting response, no customer will for a THREE long years to resolve a issue. And just blame it on water.
Can you please take the dishwasher back and show me with whatever water you want use at your lab and prove that it is working. I can easy prove that using KENT water from my filter and connecting to dishwasher it will have patched of white on the vessels and not inside the dishwasher body.
Can IFB challenge this?
Let me know, else otherwise just retrun my money back, I am very much happy to buy seimens, where my neighbours are using, they doesn't have any problem.
-Dinesh
Now i have to file the case. If IFB let it confirm that it they can resolve. I am very much on to go legal.
Awaiting response, no customer will for a THREE long years to resolve a issue. And just blame it on water.
Can you please take the dishwasher back and show me with whatever water you want use at your lab and prove that it is working. I can easy prove that using KENT water from my filter and connecting to dishwasher it will have patched of white on the vessels and not inside the dishwasher body.
Can IFB challenge this?
Let me know, else otherwise just retrun my money back, I am very much happy to buy seimens, where my neighbours are using, they doesn't have any problem.
-Dinesh
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+91 88 5376 9434
+91 33 3048 9299
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The problem was not yet resolved. Just a service person visited and he said he cannot resolve this. You can talk to anyone.
Regards,
Dinesh