[Resolved] IFB Industries — ifb washing machine - machine under amc, issue with the drum

[Resolved] IFB Industries — ifb washing machine - machine under amc, issue with the drum

P Pk20060505

I reside in bangalore, i have a ifb washing machine elena dx while rotating the drum is touching some corner of the washing machine & there is sound... Hence, we have stopped using the washing machine from feb 16th & raised complaint with ifb [protected]... Service engineer came after two day & informed drum needs to be replaced. I showed him the amc copy receipt voucher no 006481 which was taken on 31st may 2019, i have uploaded the amc copy in this forum. He informed amc was taken from different ifb agency s. M. V & he is from suman enterprises different ifb agency. I informed him usually ifb techinician come & presurre us to take amc so that they would be free checup for every 4 month once, after taking the amc none have come to check the machine nor they are responding to the call. Now the issue is serious, its been more than 3 month & couple of ticket have been raised with ifb... Most of the ticket have been closed without rectifying the issue. On march 10th i have opened one more ticket [protected] & still in open status. Because of lockdown customer support voice call is suspended, hence i started to followup with email support, till today none of they have responded. I dont understand after charging heavy price ifb washing machine & paying for amc, why doesnt ifb provide support. How long can you last in this consumer world and how long can they fleece customers with their shoddy Products and pathetic after sales service & irresponsible customer support. +2 photos Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 19, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience. Regards, IFB APPLIANCES May 20, 2020 Updated by Pk20060505 Yesterday got call from Goa IFB Center & Bangalore IFB Center stating they would send there Technician.. Waiting for the Technician to schedule the visit. Verified Support May 26, 2020 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you by our team kindly let us know when you would like to go for exchange and we would be glad to assist or visit our website www.ifbappliances.com. Regards, IFB APPLIANCES May 29, 2020 Updated by Pk20060505 Support Team, On 21st May Technician visited & informed, if he dismantle the washing machine & replace the Drum which is under the warranty, but need to bear the rubber cost, instead he suggested to go for a exchange with 30% discount on new IFB Washing Machine from “IFB Point Showroom”. 22nd May i got a call from IFB Bangalore Office for the Exchange Offer which is under AMC for 25% discount, 5 % less as promised by Technician. i would have accepted his offer if the washing machine is not under AMC i.e i would have already saved 2500/-, my only concern is after paying for AMC they should give a better deal for dissatisfied IFB customer, issue pending from 3-4 months, i expect a decent compensation of 40% discount, if they really want to retain their customer. I was checking in other showroom [ Unilet & Pai ]for Samsung & LG Washing Machine, after explaining my issue to the Executive they were able to workout a better deal & offered 25% discount on Samsung washing Machine, so now i dont really care if IFB doesn’t provide give me the discount which i was suppose to get as a compensation for the irresponsible & worst service provided. Personally, i feels that the reason most of the people & even showroom executive doesn’t recommend IFB Washing Machine because of their worst after sale support. on 26th May 2020 Goa IFB Support Team arranged a conference call with Bangalore Office Agent Name xxxx [ dont want to target any person, so i am not reliving his name] he said he need to speak to the management about the discount % & would get back to me... its been pending from IFB, to give a callback & relive the discount... There has been injustices done to me, who had trusted there brand & purchase IFB Washing Machine & if they really want to retain their customer, then they need to give decent discount 40%. Verified Support May 30, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We're already sorting this out for you and will get back to you with an update on this as soon as possible. Regards, IFB APPLIANCES Jun 01, 2020 Updated by Pk20060505 Still i have not received any update from IFB about my Query ? Jun 04, 2020 Updated by Pk20060505 Still i have not received any update from IFB customer care support nor from IFB Office about my Query, its been a weeks time... no update ? Verified Support Jun 08, 2020 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you by our team, hope your query has been answered. Kindly let us know when you would like to go for an exchange, so that we can guide you on the same. Regards, IFB Appliances
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