[Resolved]  IFB Industries — Senator sr. no. wtstr b - 45537- no replacement after amc taken

Address:

Ludhiana, Punjab, 141001

This is in reference to ifb washing machine model no. senator sr. no. wtstr b - 45537 purchased from your company on 25.11.2004 under the customer name of mr. manoj jain in ludhiana (punjab)

-the amc (annual maintainence charges) of the same was bought for last many years and latest one for the same was bought from 11.07.2015 to 11.07.2016 with icr no. 191500 amounting inr 2850.
-a total of inr 16, 250 has been spent by us on the same by us for many years for renewal of amc's.
-all the original copies of the receipts of the latest amc invoice and of the preceding years is available by us for your ready reference.
-on 12.06.2016, we lodged a complaint under the number 701181 to your company for the defect in the machine.
-the representative/technician visited and checked the washing machine and informed us that the drum of the washing machine needs to be replaced.
- he further added that the same is not available in the stock presently and they would reach us and replace as soon as it will be made available.
- the same was promised to be replaced minimum 4 days and maximum in a week.
-after 10 days of no response from the company, a daily follow up was taken from the toll free help line which gave us a hope to be replaced in a day or so.
-after approximately 15 days of the same rigorous follow up but no solution/replacement, contact number of regional officer mr. vikas was provided who informed us that the part (drum) of the same model has been stopped from manufacturing and could not be replaced.

So after approximately of a month follow up and endless calls, we were helpless.
According to the clause mentioned in your amc *the offer and renewal of of this contract is as per the sole discretion of the company and the company has the right of accepting the amc of the product*.

My simple query with the company is that if the part of the washing machine has stopped manufacturing, why was the amc renewed for the product.

This was in-fact the very first time that a major defect in our machine had occurred and no repair/replacement services was provided by your company. the same could have happened an year back and still the amc could have been renewed.
Thus we request the company for one of the following

-get our part replaced and provide us proper maintenance services according to the deed mentioned in amc.
-refund our entire amc amount till date of inr 16250 with interest.

We have even lodged our case to the consumer forum and will be taken up legally if no help/compensation is provided. the same will be highlighted in the social media as we are helpless consumer and we need justice to our commitment/loyalty to our amc charges.

Hoping for a positive reply on the below details.

Mr. manoj jain
503, housefed flats, pakhowal road, ludhiana.
#[protected]
#[protected]
[protected]@gmail.com

Kindly oblige us by doing the same.