IFB — Poor Service from IFB

Address:

Chennai, Tamil Nadu

I took delivery of the product IFB Senorita Aqua SX 6kg Front loading Washing machine from dealer Jayam & Co, Selaiyur, Chennai on 17/1/14 and placed an installation & demo request with IFB. Even with the initial call, i could able to feel the careless attitude shown by IFB customer rep without any greeting for a new customer & without any guidance of 'what to do next'. Even my dealer called up IFB & reminded. The next day i got a call from JS enterprises that installation engg will shortly come.I waited for whole day, no one called / showed up.Again after Sunday, i was waiting for a call on Monday and evening when i called IFB, came to know that there was a Pin code error ( due to wrong entry by IFB cust rep) happened which resulted in the delay. I corrected the pin code & was also given a new Franchise-'Star aid conditioners' contact no. I called up the franchise guy & he confirmed the installation can be done the next day i.e.21/1/14.But the next day he didn't pickup the phone. I called IFB again & got the same response that the issue will be escalated & will be closed in 24h time. Today morning i again called up IFB & explained the whole story and the Cust Rep replied that the issue will be escalated to 'Senior' level & i will recieve a callback in another 1 hour ( when it was 9 AM). I waited till 6 PM & the same result. Not a single courtesy call. I again called up & got a chance to speak with so-called 'Senior' executive & he assured me again with the same promise of 24hr issue rectification. What a First time Experience I had with IFB ! With this how could i keep my trust on IFB for future service repairs? Please dump all the 'IFB edge, IFB loyalty programme, IFB promise' slogans. I repent myself for having purchased an IFB product though many of my friends warned me of Pathetic & Unreliable service from IFB beforehand.I am surprised to find out there is not even a Grievance Redressal forum with IFB, which clearly shows lack of Customer centric approach of the Company. I am totally dissatisfied with this experience and whether will it repeat in the future or not, i don't want to take a chance. I have spoken to my dealer to return the Product & to replace it with Bosch / Siemens make even at some premium price. IFB, better change your tagline from 'Set Yourself Free' to 'Set yourself on Fire'.