[Resolved]  IFB — Washing machine

I register my complain on 5 of Many 20014 concerning about my washing machine has some problem and it is not working. I called service people but they don't give proper respond. I called call center spoke to many. They promised to fix the problem immediately but till now nothing has improved. As we always say tomorrow, I think IFB company is following correctly saying tomorrow we will fix it. My whole family is feed up. Could you please help us...
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I register my complain on 5 of Many 2014 concerning about my washing machine has some problem and it is not working. I called service people but they don't give proper respond. I called call center at Bathinda punjab spoke to many. They promised to fix the problem immediately but till now nothing has improved. As we always say tomorrow, I think IFB company is following correctly saying tomorrow we will fix it. My whole family is feed up. Could you please help us...

our ifb front load washing machine is facing problem since one week
we have booked a complaint against it on 28th of this month
till now no executive has attended our problem
i kindly request you to look in to our problem
as soon as possible .

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I register my complain on 5 of Many 2014 concerning about my washing machine has some problem and it is not working. I called service people but they don't give proper respond. I called call center spoke to many. They promised to fix the problem immediately but till now nothing has improved. As we always say tomorrow, I think IFB company is following correctly saying tomorrow we will fix it. My whole family is feed up. Could you please help us..
Rabinder Kumar Setia
House no 213, Model Town Phase-1
Bathinda -151001
Punjab
Mobile no [protected]

We had recently taken a two year AMC for our washing machine. A person who came for regular service said the bearing needs to be replaced. This person had asked to show the AMC receipt. He checked n left saying a complaint needs to be made. After waiting for a few days a man turned up with the bearing and opened up the body of the machine to fix it. He left the body of the machine open and said a shaft of the drum is worn out and needs replacement. He promised to return after the weekend and has not yet turned up.

We are constantly in touch with the IFB local service guys in Chennai, but the response we get from them is very bad. Each day they promise to send someone and nobody turns up. Also I got to know from the all India helpline that my earlier ticket was cancelled on a wrong allegation that no AMC bill was made available.

We are struggling without the machine even after taking an AMC with the company. Very sorry to say that the service of the company is extremely disappointing. My complaint numbers are[protected]old) and 11530412.

I have lodged complain to IFB Care (Ticket #[protected] since last nearly 3 weeks but still the complaint is not attended. They have to replace part but the customer care executive bluntly told that we will not call/;order one part for you. Will order when we have more parts to be ordered and till that time we have to wait. Every time we call Customer care they say it will take more time.


Is this what IFB Care support system. Please let me know what Service Standards are followed at IFB for Customer Satisfaction.


Please help us so that problem can be resolved on priority.


Regards,


Rasesh Amin
[protected]

our washing machine is not working properly.i request to rectify the fault.

RIDGEhing machine z not working...need to be reapir...
Address
Mr B M Patel
224/10
Vinay Rao Enclave
Ridge road
Jabalpur
482001

I have a washing machine Senator . It had a complain of water drainage occasionally otherwise working smoothly which I had lodged a complain on 02 Aug 2014. Cut Id 1894714 and complain no 13485734. On 06 Aug one technician came and gave a huge estimate to my wife and I was not available at home. Suspecting some foul play she had requested the technician to come the next day.After the technical left the machine refuse to work at all. The next day despite several reminder to the servicing station[protected] and promised again and again that the technician is on his way, nobody turned up even on 08 Aug 2014. On 09 Aug again I went through the same complain procedure and I was give a call back by Mr Kumar identified himself as Senior manager that Technician is on his way, he also gave me contact no of servicing station no of Mr Vijay. He also confirmed me that the technician is on his way . But after that neither the technician came nor the servicing centre or the technician picked the phone.Today 11 Aug after contacting both customer care as well as servicing center I got repeated same statement " I AM SORRY FOR THE INCONVENEANCE WE WILL DEFINETLY ATTEND TO YOUR PROBLEM TODAY "

Now you are requested that necessary action may please be initiated at the earliest to protect the already spoiled reputation as per after sale service is concern.I have also complain through customer care email on 07 aug but no response either.

From Partha mo no [protected] email id [protected]@rediffmail.com

I had put up a complaint first on 18th august about my washing machine which is under annual maintenance. For good about 10 days no one called and nothing was done. I gave a call again and again I was given a ticket number. After that also nothing was done. Today is 30th august and I must have called at least 5 times to remind about my complaint. But till date nothing has been done. my complaint numbers given to me were as mentioned below.
13595300
13664084
The rest of the times that I gave a cal I wasn't given any complaint number and was told that it will be taken care of.
I have never ever been so disappointed in ifb services as now.
Please do something about it.

My washing machine sounds roughly while doing rinse.

Consumer No:
Address: S7, MR Residency, Gururaja Layout,
Dodanekkundi, Marathahalli, Bangalore-37
Mobile: [protected]

Regards,
Bijay

Dear Sir

I have Senator 6 kg washing machine from IFB. From last 6 months there was a some problem with the machine. The service person came and try to rectify the problem. After that there is continuous problem with the machine and they are not able to rectify the issue. They brought the machine to the service center on two occasions, but again after one or two run it is in bad shape. Kindly suggest me what to do in this regard,

Sudharti Gupta

Dear Sir

I have Senator 6 kg washing machine from IFB. From last 6 months there was a some problem with the machine. The service person came and try to rectify the problem. After that there is continuous problem with the machine and they are not able to rectify the issue. They brought the machine to the service center on two occasions but again after one or two run it is in bad shape. Kindly suggest me what to do in this regard,

Sudharti Gupta

Dirt particles on clothes after washing which have damaged a lot of clothes and caused skin allergies.
Even after repetitive complaints no effective action has been taken and the person coming in just tries to sell IFB products and even after using that product no results are seen.

water intake without letting out even after the machine is swiched off. loud oise.

Dear Sir / Madam
I bought one washing machine from Bajaj electronics, Washing Machine name is ifb w m senorita aqua s x 6.5 kg from ifb, i have place a order on[protected] of this month, after 2 weeks the delivered has come to my home I was not present at home my sister received the items. While delivering they told her that installation guy will come and install the product and give demo. so she didn't opened the packings. After 2 th weeks washing machine person has not came to my home, After ward one install person has came and open the washing he saw some washing machine spare part has broken when i ask the person to change, first he told that we has a spare part, then afterward he is tell that i have no spare part, the guys was shouting on us with big voice all in my apts people came running to us there ask me what happen i have explain then, all spare part has damage, we have call the company person there is no respond from them, then i have call for customer care to take the complaint, but there are not taking sir pls help us, my name is mahender my number is [protected]

My IFB Elena washing machine which is under AMC stopped working. My customer code is 2238158 I complained on [protected] on 26/09/2014 and complaint no. 13296641 was issued but the technician, one Mr. Dinesh visited after a whole 2 weeks. He said that the motor needed to be replaced and that he would come later with the required part. since then he has not returned. I again complained on 18/10/2014 and again compaint no. 14050782 was issued with the assurance of escalating the complaint but nothing happened. I spoke a third time recently but customer care seems helpless.

Worst service ever. I was looking to buy a microwave oven but after seeing IFB service i stopped considering them at all.

PLEASE attend to my complaint no. 14289635 dated 18/11/2014. This is the second complaint for the last 70 days even after having AMC for Rs 2697/- my first complaint was 13796649 in September, which was cancelled without repair.