[Resolved] IFB Washing Machine — Ifb washing machine - poor service quality- | |||
Hello, This is regarding the poor service given to me. I have bought an ifb washing machine thinking this would be the best brand in the market and there will be good service, unfortunately i was completely wrong. Service is not up to the mark. I have bought ifb washing machine on 30/10/2011, and since then i am having problems using it. There is some problem in the drum of the machine where we put clothes, my clothes are getting torn. We have 2 small kids and their clothes are also torn. We went in loss of almost 80, 000 inr worth of clothes. I have called the customer care and area manager (Naga sai) 4 times within 2 months and also spoke with mr. Roy escalation contact, each time i call they just promise me something and that never happens, a ticket is raised each time i called, and then they close the ticket without informing me. 4 times they have taken the machine to service, unfortunately the issue is never resolved, when called again immediately, they would raise a ticket and close it. We are totally frustrated and hence writing this email to you, hoping you can take this matter forward. Please find the details below: Customer id : 308770 Purchase date: 30/10/2011 Warranty until: 29/10/2015 Recent issue raised date: 02/10/2013 Recent request number: 11584238 I hope ifb grievance cell will not work like the customer care nor the escalation contact, we need your help to resolve this. Regards, Sriram t [protected] Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Nov 15, 2013 IFB Industries Customer Care's response Dear Mr. Sriram, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team | |||
 7 Comments | |||
Comments
Some one from IFB has called me yesterday night (18/11/2013) recommending for a workaround for the problem, but I would appreciate if you can give the permanent solution for this issue by replacing the machine.
I would also like to discuss on the 80, 000 INR worth loss due to this problem.
Sriram
[protected]
I would also like to discuss on the 80, 000 INR worth loss due to this problem.
Sriram
[protected]
I Spock to Bharathi and Ramki ( IFB Hyderabad Manager) today ( 21ST Nov 2013) but they are suggesting a temporary solution it would be helpful for me if you can replace the machine as a permanent solution.
On Saturday Venkat (From Technical Department) visited me to check the machine, as expected he offered some temporary solution for which I did not agree, as I requested earlier, I would like to have a replacement not any temporary solution because I already lost 80, 000 INR worth of clothes andhttp://www.https://www.consumercomplaints.in/ifb-washing-machine-ifb-washing-machine-poor-s...⇄ I do want to take any more risk regarding this.
Regards,
Sriram,
+91 [protected]
Regards,
Sriram,
+91 [protected]
On Saturday, Venkat (Technician) visited me and offered temporary solution which i did not agree, I want permanent solution like replacing machine because i lost 80, 000 INR clothes. Need your help to resolve this.
Regards,
Sriram T,
[protected]
Regards,
Sriram T,
[protected]
I got below mail from Ramky : and replayed below:
Mail from RAMKY:[protected][protected][protected][protected][protected][protected][protect...⇄
Ramky <[protected]@ifbglobal.com>
Nov 27 (2 days ago)
Dear Mr.Sriram:
We regret for the inconvenience Caused to you…
Please find the below visit report by our Trainer Mr. Venkatagiri regarding your clothes tearing issue.
Below points observed while checking the machine, which are possible reason for clothes tearing.
· Big Scratch on the stainless steel drum( will happen due to sharp object only).
· Jacket “ Hook “ Stuck in Rubber sleeve which got severely crushed and rusted.
Please make sure that-
No Sharp objects are mixed with clothes while loading the machine- which may damage the clothes.
Clean the rubber sleeve and filter on regular basis .
If we want any further assistance-
We will verify the machine by replacing possible spare for clothes tearing and check 2 full wash cycles with our new clothes at your location.
Thanks and Regards
Rama Krishna
(M) +91 [protected]
Service head AP
[protected][protected][protected][protected][protected][protected]
My reply:
[protected][protected]
Hi Ramky,
I would like to understand why this problem was not identified for the 8 times which your executives have visited and also whatever part replacement were supposed to be done, is already done by your executives in these 8 visits, now if you are suggesting same solution, please help me understand how can I trust that it would work this time when it did not work for 8 times.
Also, we have always ensured that we do not put any sharp items while putting clothes to wash in the machine. It will be helpful if you could let me know when can this be closed.
As discussed with Venkat/ you (Ramky) last time, if you can replace the machine, please do it or else please take the machine back. This is really frustrating now.
Regards,
Sriram T
[protected]
Mail from RAMKY:[protected][protected][protected][protected][protected][protected][protect...⇄
Ramky <[protected]@ifbglobal.com>
Nov 27 (2 days ago)
Dear Mr.Sriram:
We regret for the inconvenience Caused to you…
Please find the below visit report by our Trainer Mr. Venkatagiri regarding your clothes tearing issue.
Below points observed while checking the machine, which are possible reason for clothes tearing.
· Big Scratch on the stainless steel drum( will happen due to sharp object only).
· Jacket “ Hook “ Stuck in Rubber sleeve which got severely crushed and rusted.
Please make sure that-
No Sharp objects are mixed with clothes while loading the machine- which may damage the clothes.
Clean the rubber sleeve and filter on regular basis .
If we want any further assistance-
We will verify the machine by replacing possible spare for clothes tearing and check 2 full wash cycles with our new clothes at your location.
Thanks and Regards
Rama Krishna
(M) +91 [protected]
Service head AP
[protected][protected][protected][protected][protected][protected]
My reply:
[protected][protected]
Hi Ramky,
I would like to understand why this problem was not identified for the 8 times which your executives have visited and also whatever part replacement were supposed to be done, is already done by your executives in these 8 visits, now if you are suggesting same solution, please help me understand how can I trust that it would work this time when it did not work for 8 times.
Also, we have always ensured that we do not put any sharp items while putting clothes to wash in the machine. It will be helpful if you could let me know when can this be closed.
As discussed with Venkat/ you (Ramky) last time, if you can replace the machine, please do it or else please take the machine back. This is really frustrating now.
Regards,
Sriram T
[protected]
Hello,
This is reg. the same issue which is not resolved still. Please let me know a date by when I can expect a permanent solution for this.
This is very frustrating to digest the fact that a company like IFB is giving this poor customer service . I would also like to discuss about financial loss caused because of this. Any solution for this is appreciated.
Regards,
Sriram T,
[protected].
This is reg. the same issue which is not resolved still. Please let me know a date by when I can expect a permanent solution for this.
This is very frustrating to digest the fact that a company like IFB is giving this poor customer service . I would also like to discuss about financial loss caused because of this. Any solution for this is appreciated.
Regards,
Sriram T,
[protected].
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I would like to have a permanent solution for these issues with my machine, I know you will be sending a technician to fix it, but that doesn’t help in any way. I already lost 80, 000 INR worth clothes, and I cannot take more risk.
Sriram.