I had sent a parcel to my parents from mumbai to panchkula (haryana) on 6/10/22. it reached ambala on 9/10 and instead of being sent to panchkula was sent back to mumbai. it showed dadar HO on 12/10. ON calling dadar, they were clueless . on going to parel, we were told that system shows it was sent back to panchkula. on 17/10, it again showed ambala PH and today 18/10 it shows ambala RMS set 1, which means it is coming back to mumbai. first of all, both mobile numbers of sender and receiver are given, in todays digital age, they can just call and check if there is an issue. Secondly, my father is a very senior citizen and he has gone to the panchkula PO to sort this out. This is pure harassment and it can also damage the contents of the package by shunting it up down again and again. India post should understand that in todays digitalised technology driven world, with the best network they have, they cannot treat anyone like this. Please help resolve. also you have to go to them with an open package, show contents, sit there and pack it, which world are they living in. they can easily compete with other service providers, but we have spent last 13 days just checking the online update and no one either picks the phone nor can answer at the PO.
India Post customer support has been notified about the posted complaint.