Indian Gifts Portal / Intermesh Shopping Network Complaints & Reviews

Awful or fraud portal.very poor customer service and support.Had ordered TGIF coupons on 21 July worth Rs3335approx ..Order 644638[#759177] ..claimed delivery in 3-5 days.not delivered till now. Very embarrassing fr me as it was supposed to b a birthday gift.no valid response inspite of atleast 6 mails 2 phone call(tried calling innumerable times, number always unavailable or busy), atleast 5product enquiries and 3-4 feedbacks on the portals enquiry forum itself. Customer Care if at all picks the call disconnects it or has no updated information..Then on pressurizing starts giving vague replies like 'complaint wl b forwarded or wel mail u..They didn't even update the new address given by me over the phone the first time and told me order will be delivered in 2-3 days in new address..Customer care on being spoken to second time had no idea about new address and had to b told about the mail and the call made. Appears the portal has cheated me of my money Rs3335.Their response is always vague like'like wel get back to u' 'we r looking into the matter or we have forwarded your request' Claims that they tried delivering but it was restricted area, even though other portals hav successfully delivered time and again even around the same time and same address.No effort made by them to inform that the shipment will be delivered on n e particular date or about delivery failure or ne thing inspite of phone number and email id given(not even once). A month back I gave a new address and extra contact numbers so that they don't have n e excuses, still nothing.no information, follow-up or delivery. Absolutely disgusting, fraud and irresponsible portal.looks like that they cater to cash on delivery or small payments, for advance payments they just pocket the money.Wonder how unethical can some people be. Worst experience out of a number of online shopping experiences. Seriously a harrowing experience. Plz choose ne portal but this. Nancy

TGIF gift coupons not delivered even af ter two months by Indian Gifts portal Awful or fraud portal.very poor customer service and support.Had ordered TGIF coupons on 21 July worth Rs3335approx ..Order 644638[#759177] ..claimed delivery in 3-5 days.not delivered till now. Very embarrassing fr me as it was supposed to b a birthday gift.no valid response inspite of atleast 6 mails 1 phone call(tried calling innumerable times, number always unavailable or busy), atleast 5product enquiries and 3-4 feedbacks on the portals enquiry forum itself.Customer support service doesnt attend calls...If they do they give very outdated and vague information..They also don't update their database like change in address and phone number. Appears the portal has cheated me of my money Rs3335.Their response is always vague like'like wel get back to u' we r'looking into the matter of we have forwarded your request' Claims that they tried delivering but it was restricted area, even though other portals hav successfully delivered time and again even around the same time and same address.No effort made by them to inform that the shipment will be delivered on n e particular date or about delivery failure or ne thing inspite of phone number and email id given(not even once). A month back I gave a new address and extra contact numbers so that they don't have n e excuses, still nothing.no information, follow-up or delivery. Absolutely disgusting, fraud and irresponsible portal. Worst experience out of a number of online shopping experiences. But seriously a harrowing experience. Plz choose ne portal but this. Nancy

We placed order on[protected] order no. IGP662502 for rakhi which they confirmed to be delivered by 7 days. rakha bandhan was of[protected] they given me a fake tracking number and i called there team and they confirmed it will deliver within 1 day. but today is[protected] around a month passed nothing delived and stopped picking calls. and there website is still working and ivr number working. we are taking legal action to close this fraud site which play with people emotions. because of this fraud we have to insult lot because rakhi not delivered on time.

Order dated 8th August 2015 for 2 No's of Vaz for 2408 INR for which payment done through netbanking and received ORDER ID - IGP 654192. Item delivered on 12th August 2015, found Out of 2 No of Vaz 1 Is in complete set of 3 piece and 2nd one is with only 1 piece. 2 Piece missing to complete as set. IGP Official not responding properly my mails.

Hi, I have ordered Rakhi combo to my brother who is staying in U.S. order number is igp652434. The order has coated me around 1500 bucks. I have ordered this on August 8th, but they haven't delivered the package inspite of calling them many times, they were saying that the order will be delivered, but in reality they haven't. When I have asked to refund amount they are not refunding it. Could you please help me on this.

I made a rakhi gift order (IGP720112) for rakshabandhan on their website. I entered the expected delivery date to be 28th August 2015. But today is 30th August and they still haven't delivered the rakhi. This has happened twice before as well, I have the proof and ID details.

I Had placed an order of Rakhi gift hamper with Indian Gifts Portal on August 19th 2015 (order number #IGP677273). The order delivered was incomplete. The main product (Rakhis) was missing from the complete package. I have made several calls to IGP and also sent out a few emails reminding them of my concern but no action was taken on my request. IGP team kept promising me that they will deliver the order before August 29th 2015 i.e (before Rakhi) but there has been no communication and no order delivery. I am so fed up of calling their customer service team. The team does not even know to talk properly in english or hindi for that matter. They just keep saying sorry again and again. I spoke with Aman Chaudhary (customer service representative). I told him my issues very clearly but he was not able to reply to my queries. Even he was bot able to communicate properly in english. After talking with him for 15 minutes, I asked him to connect my call with someone senior in his team. He responded saying that it's not possible, it's late at night and all the seniors are away and there is no way to connect to them. IGP website says that their working hours are from 8am-10pm IST(Monday-Sunday). I called IGP team within the office hours and I was told that they don't have the facility to transfer the call. I am very sorry to say but I had a very terrible experience with IGP. Now, after experiencing all this when I asked them to return my money, they are not even bothered. IGP is very unprofessional. They should shut their business as soon as possible. Otherwise the day is not far when people would tear IGP apart.

I am very sorry to inform you that, the rakhi were not delivered as per the order # 693967. The order was placed on 22-Aug-2015. The same item was not delivered as displayed beautifully on website. Below is the email of delivery notification. The hamper was received yesterday. I opened the hamper but there were no rakhis. The hamper was too fragile and tight to open. And when it was opened It was broken already inside. Did you forget to keep the rakhis with the package? I am really disappointing with this order. I tried to contact on Phone but no luck. I have dropped an email with issue and attached the pics of what was received and that was different from what was displayed on website while order. I also tried to contact online chat - here is chat script to tell you how professional are they to provide the solution and to chat with customers. They might be busy however I think this is not the way to treat customers very casually without any response and solution of the concern reported. Me: I have a complaint is any one there to chat? indiangiftsportal: yes pls Me: I order one rakhi hamper and it was delivered without rakhi indiangiftsportal: kk ur order id pls Me: order (693967) indiangiftsportal: indiangiftsportal: lt me chk Me: there was only one Marble Chopara inside the package and that was also broken The design of product was also different what was displayed at the time of order on website Me: are you there? indiangiftsportal: do onething click a snapahot o[censored]r product and send a mail to [protected]@indiangiftsportal.com Me: Is this kind of delivery expected ? I am really disappointed indiangiftsportal: and do mention about the missing rakhi and ur order i yes we redeliver the producct Me: but you know the rakhi festival is in next i day one day left indiangiftsportal: our team will revert u back yes Me: I am really disappointed with this order indiangiftsportal: the redelivery will not b possible by 29 Me: The way it was delivered even after paying a large amount for small things which was not really worth for so Is that customers fault? are you done with solution? and then received no response.

I placed the order on 17th July and timed it to be delivered on 14th August and it's still undelivered and that too without any intimation of cause for delay or when exactly will it be delivered. I have been calling and drafting emails to them but in vain

This website promises to you deliver on same day and ask you to select a date and once you have paid its gone. I have had this expirence for a Mothers day gift recently. While ordering they said will be delivered next day or even same day, I choose next day but after it didnt deliver they said selling me crap that its a courier problem and was a sunday. Accepting money and promising you will deliver is okay on sunday but to delivery they have a million stories. Called them to complain but no use and they have to disscuss with seniors and let us know I think they are running this fraud website to trap people by making false promises and will shut soon

On 2nd April 2015, I placed order IGP617654 - Some flowers and a box of chocolates. It was meant to be delivered on 10th April and was a birthday gift. After receiving assurances from the online support team throughout the day that the parcel will be delivered on 10th it wasn't. After repeated follow ups and emails requesting cancellation of order due to untimely delivery, the order was not cancelled and was shipped 3 days after it was due. Your online chat support is useless and did not give me any accurate information. I have never experienced such low quality of service and disregard for customer satisfaction. Needless to say that this is my last purchase on IGP and will henceforth not recommend it to any one. Three days later on 13th April, the package was delivered and it was another blow due to the following reasons: 1. Instead of chocolates there was some wine which I did not order 2. The vase that came with the flowers was broken into pieces. On 16th April 2015, I got an email from your support team saying that they are re-sending this order with the chocolates. After 13 days, on 29th April I got an email saying the parcel has been delivered but the recipient has confirmed it has not been. Now when I spoke to your support executive Kavita, she is telling me to send another email. You guys have the lowest level of service and I am surprised you are still in the e-commerce business. What I was not surprised with was the innumerable consumer complaints on the web about IGP. If you have any ethics or moral values left, please make this right for once.

Indian gifts portal is a fraud company. They will not deliver on time and customer service people will not response properly. Since, They are charging extra money for on time deliverable. But, They will not delivered. Please dont buy anything from this people. Chat history: hi GIFT ITEM/S ORDERED: # IGP615415 diamond pendant is not delivered so far IndianGiftsPortal: welcome to IGP GIFT ITEM/S ORDERED: # IGP615415 IndianGiftsPortal: Let me check' diamond pendant is not deliverd so far IndianGiftsPortal: It will be deliver with in next 2 days how long you will take to deliverd almost more than 1 week is taken still not net delivered IndianGiftsPortal: actually it takes time what actually it taken time this is third time iam keep on following it IndianGiftsPortal: after placing the order it goes to manufacture the same piece, then to Lucknow for quality check then it get deliver when i chat on last monday they sais will deliverd on friday not yet delivered when i check on saturday said on monday IndianGiftsPortal: I am just telling you the status from the track now again after two days giving the order number saving the chat history. i will post the comments in the customer consumer complaint IndianGiftsPortal: Sure, but it will deliver in next 2 days it is completing cheating the customer money IndianGiftsPortal: NO, I just told you the correct status almost more than 1 weeks i am hearing the same status will deliver in next 2 days IndianGiftsPortal: We never keep money even, dont worry, if it will not be deliver, your complate amount of pendent will be refund IndianGiftsPortal: If you want to go consumer forum, that's your right . But IGP never cheats. almost more than a week telling the same status and your telling not cheated if you not delivered on time. why do you want to commit i have the track number and delivered date details in the email

My wife has booked a valentine gift for me which will require to be delivered on 14 Feb, 2014. The date of delivery was definitely confirmed before placing the order evenif, the item was delivered 10 days before the given date. My wife has placed a gift order special on this site because this site was giving delivery on the expected date. Otherwise, far better online options were available for gift on another sites. She is really disappointed by such type of wrong commitment/ assurance by this site Moreover, the message was also needed to be written along with red rose...that was neither on gift pack nor inside. Such companies need to be banned and punished for publishing false attracting offers to consumers. My order ID is : IGP599933 My mobile No: [protected]

I have had horrible experiences shipping gifts and never deliver them on time and besides which they have never delivered items. Till date, I have not received my refund as well. Horrible company. They are a scam...pretending to sent gifts.

This is regarding the Order IGP574536. The product "Bright Sensation-USA" which costs around 89 USD is not yet delivered and it is claimed that this have been delivered. Instead the product "Torn Ranch Rose" which was a part of the afore said order have been delivered in 2 quantities which was ordered as one. There have a been a serious confusion going around with this. I am following up on delivery of this order since last 20 days. Every time, i call up the help desk, they say they will reply with details in 24 hours. And I guess this 24 hrs time is yet to come. What is taking some much long to respond? All my investment on this have been washed off by India Portal. . Even after repetitive follow up no one cares to inform the customer. This is really frustrating. Till date I am expecting a response from the team. Can I please have a call back and can some one please make me understand what's wrong with the process?? I just want a positive response from the team, if the Bright Sensation is going to be delivered or not. If not, how is this going to be compensated. If they are claiming to be delivered then why they are not providing an evidence that this have been delivered by showing the signature of the recipient. I would humbly request the consumer complaint board to take some serious action on this and help me on this. Regards, Sudipta.

Hi, Few days back, I have ordered one fun cube game (Image attached) from Indiangiftsportal site (URL :- http://www.indiangiftsportal.com/product_info.php?products_id=cubes-educational-...⇄ ). Price mentioned on the site was Rs. 400. And after applying one 15% discount coupon code, I ordered the product in Rs. 340. And as mentioned in the site the product was having free shipping I got surprised after opening the pack, On the product package MRP was mentioned Rs. 165 (Image attached). From almost last one week I am following up with IndianGiftsPortal customer support team, to know the actual reason for over pricing. But nobody is replying me properly, giving the proper justification of over pricing. I did some investigation for the same product over other online sites. I found out the price of Rancho's Cube at all other online shopping sites is much lesser is equal to 165. For your reference giving below the site URL's:- http://www.flipkart.com/fun-factory-rancho-cubes/p/itmdjzzr43z53hwe http://www.flipkart.com/funfactory-rancho-cube/p/itmdw6fdugbzw7v3 http://shopping.rediff.com/product/fun-factory-rancho-cubes-for-children/1293346...⇄ http://baggout.com/product/Fun-Factory-Rancho-Cubes/401226 http://buyt.in/puzzles-fun-factory-rancho-cubes-buy-online[protected] http://buyt.in/puzzles-funfactory-rancho-cube-1-pieces-buy-online[protected] http://www.shopmania.in/toys/p-fun-factory-rancho-cubes[protected] Regards, Annapurna

Dear Sir/Ma'am, I have ordered for rakhi in indiangiftsportal on august 5th. But still i havent received my order. In the courier website they commented as "No such consignee found in the place". I have given the contact number of the consignee while ordering. But he haven't received any call from the courier service. Even the festival has been over. But still he haven't received my Rakhi . Could you please do the needful as soon as possible. ORDER DETAILS: ... # GIFT ITEM/S ORDERED: # IGP530348 # ... 1 X Zardoshi Work with Pearl with Chocolate !!! : 3 Shipping : Free Shipping Total : 3 (or Rs. 149.00) ... # DELIVERY ADDRESS: ... Suresh Babu Jayakumar No 238, Vijaya Nagar 4th Cross Railway layout, Surya Bakery Circle, Hebbal Mysore - 570016 Karnataka, India Phone: Mobile No: [protected] ... # DELIVERY INFORMATION: ... Date Ordered: Monday 04 August, 2014 Approximate Delivery Date: At the Earliest

Hi The below ordered we placed 15 days back and till date the rakhi not delivered Moreover when it reached Germany, customs have sent call to person from whom the order was sent that they need to pay 60eros to take this order ... It's fraud if such charges there to be paid why not mentioned on site when ordering moreover if I pay 60 Eros it's costing more then 7000 ... Will sue the company ... Soon will take legal action It's playing with ones sentiment as well i ordered rakhi for my brother which he might not get ... Gift ITEM/S ORDERED: # IGP503529 # ... 1 X Wooden Swastik Rakhi : Brothers Rakhi : US$ 5.27 Shipping : US$ 20.00 Total : US$ 25.27 (or Rs. 1, 415.00)

My order number:IGP508575, placed on 28 july for my brother in US for Rakhi. Still status shows processed.No body answering on Customer care number. Dropped lots of mail to the customer care but still no reply. Please let me know if anybody has any idea on how to et my money back from these fraud people. Thanks in advance

The following reference mail is for information. But still no items delivered yet...
________________________________________________________________________________...⇄

Dear Dinesh Raja,

Your order is being SHIPPED as per the instructions provided by you.

...
# GIFT ITEM/S ORDERED: # IGP491230 #
...

1 X Ganesha Sitting On A Classy Pedestal : US$5.34
1 X Photo Magic Mug, Black : US$10.63
Shipping : Free Shipping
Total : US$15.96 (or Rs.878.04)

1 X Rinbow Bridge CalC Box : Pencil Boxes : US$13.75
1 X Kiddy Telescope : Educational Games : US$23.30
1 X Fun With Utility Table Top : Kids Table : US$26.79
Shipping : Free Shipping
Total : US$63.84 (or Rs.3, 511.16)

...
# DELIVERY ADDRESS:
...
UTHISH KUMAR JANARDHANA RAJA
PORUR
Chennai - 600116
Tamil Nadu, India

...
# COURIER INFORMATION:
...
Courier Company Name:
AWB Number: [protected]
You can also track your order online at
http://www.indiangiftsportal.com/myshop/order_courier_tracking.php?order_id=4912...⇄

Indian Gifts portal (http://www.indiangiftsportal.com)